Bertelsmann Stiftung

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Bertelsmann Stiftung
Begix Europe Carolin Welzel Bertelsmann
FoundationStefan FriedrichsPublic Management
Consultant
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Overview

• Main Ideas and Concern of Council of Europe
• The Idea of Begix Online Tool
• Begix Principles Results
• Begix.net an international Cooperation
• Categories and Indicators
• Balance of Efficiency and Participation
• The Online-Tool and Website
• Feedback from Pre-testing
• Outlook
• Open Questions

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Main Ideas Concerns of CoE

• Help develop a strategy for E-Governance
• Offer guidelines for implementation of
  E-Governance
• Support cooperation and exchange of experiences
  between organizations and public administrations
  (state, region and municipal level)

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Begix Idea Purpose

• Instrument for Self Evaluation and Strategy
  Development for E-Government
• Guidelines for decision makers and project
  managers in public sector institutions
• Service and Dialogue of Council of Europe
  Bertelsmann Foundation
• Create Networks of knowledge and exchange of
  ideas
• Identification and documentation of best
  practices
• Monitor development of E-Government on a long
  term basis

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Begix The Principle
Balanced E-Government

• E-Government
• Combining electronic services and E-Democracy
  offerings
• from public institutions

• E-Administration / Electronic Services
• Public institutions (legislative, executive,
  judicial system) employ information and
  communication (IC) technologies for their
  services

• E-Democracy
• Public institutions provide information and
  communication technology (IC)-based information
  services (transparency) to users and allow
  influence / feedback (participation) from private
  as well as commercial users

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Begix Concept of Balanced Scorecard
Change Management
Service Portfolio /Benefits
Efficiency
How are public organizations adopting
E-Government (community-oriented)?
What services are being offered?
What is offered, and in what quality?
11 criteria
16 criteria
9 criteria
Participation
Transparency
How can individuals influence the system?
How transparent and accessible is E-Government
for individuals?
6 criteria
5 criteria
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Begix Concept of Measurement
Levels and Level Characteristics
User has access via Internet to the status of his
trans-action request ("track and trace")
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Information desk actively informs customers at
any time about processing status
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On request (reactively), customer is informed
about the processing status he is notified upon
comple-tion of process
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Set of criteria for Transparency
Topicality of information Track and trace/
transparency of transaction services Track and
trace/ transparency of legislative
matters Availability of service-specific
directory (red pages) Technical illustration of
political issues
No acknowledgement of receipt, only information
of result on completion of process
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No feedback at all about transaction
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Begix Results in Germany

• Online since March 2002
• Over 1500 participants
• Average rating around 2.7
• Administrations become more self-critical

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Begix.net a cooperation between CoE,
e-Governance Academy and Bertelsmann Foundation
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Assessment Categories Indicators

• The five categories
• Transparency
• Participation
• Usability Accessibility
• Change Management
• Sustainability Integration
• Each category consist of six questions

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Category Transparency
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Category Participation
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Category Usability Accessibility
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Category Change Management
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Category Sustainability Integration
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Balance of Efficiency Participation
Usability Accessibility
Change Management
E-Governance
Sustainability Integration
Participation
Transparency

• The focus is not solely on management efficiency
  but also on participative and transparent
  procedures!

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The Online-Tool Website
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Feedback from Pre-testing

• Experiences from Estonia
• Experiences from Germany
• Recommendations

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Outlook Perspectives

• Benchmarking Clubs
• Links to the Common Assessment Framework
• Conference to share Best Practices in Europe

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Open Questions

• Presentation of Results
• Efficiency versus Participation
• More emphasis on reform of administration?

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Bertelsmann Stiftung
Thank you for your Attention!