Communicating For Effectiveness

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Chapter 11

• Communicating For Effectiveness

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Learning Objectives

• Describe how technology impacts communication.
• Describe how the communication process works.
• Discuss how to choose the appropriate
  communication medium.
• Explain how perception, inferences, language, and
  status can lead to communication breakdown.
• Identify eight ways to overcome barriers to
  communication and achieve effective
  communication.
• Describe how the four steps in the communication
  process can help improve a managers
  communication skills.
• Describe the importance of using simple
  repetitive language, empathy, and body language
  in achieving effective communication.

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Learning Objectives (contd.)

• Discuss ten guidelines for developing effective
  listening habits.
• Identify four ways for improving writing skills.
• Explain the four parts of PLAN (purpose,
  logistics, audience, nonverbal communication) for
  improving speaking skills.
• Explain how to manage stress more effectively.

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Technologys Impact on Communication

• Cell Phones
• Camera Phones
• E-Mail
• Wi-Fi Networks
• Global Positioning Systems
• Patterns of Communication
• Organization Structure

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The Communication Process

• Communication is the process of transmitting
  meanings from sender to receiver.
• Encoding is translating a message into an
  intelligible code.
• Decoding is interpretation of the message by the
  receiver.

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Steps in the Encoding Process

• The sender thinks through the ideas to be
  communicated.
• The sender translates these ideas into some code
  or symbol.

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Figure 11.1 - The Communication Process in Action
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The Association of Moods With Colors (Selected
Based on Table 11.2)

• Mood
• Exciting, stimulating
• Secure, comfortable
• Distressed, disturbed, upset
• Tender, soothing
• Protective, defending
• Calm, peaceful, serene
• Dignified, stately

• Color
• Red
• Blue
• Orange
• Blue
• Red
• Blue
• Purple

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Information Richness

• is the potential information-carrying capacity
  of data.
• Four Factors
• Feedback
• Channel
• Type of communication
• Language source

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Barriers to Communication

• Perception a persons view of reality
• Inference an assumption made by the receiver of
  a message
• Language
• Status a persons relative rank

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Achieving Effective Communication

• Knowing the steps in the communication process
• Using simple, repetitive language
• Using empathy
• Understanding body language
• Learning how to receive and give feedback
• Developing effective listening habits
• Improving writing and speaking skills
• Understanding gender differences

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Steps in the Communication Process

• Attention the overcoming of message competition
• Understanding involves comprehension of the
  message
• Acceptance means compliance
• Action requires that the receiver does what was
  expected

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Empathy

• means putting oneself in another persons place.

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Body Language

• Eye movement
• Posture
• Touch
• Physical Location

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Effective Listening Habits

• Ask questions that will help provide feedback and
  increase understanding
• Remain objective
• Empathize and try to see things from that
  individuals point of view

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Skill Work

• Improve Your Writing Skills
• Improve Your Speaking Skills
• PLAN

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Key Terms in the Chapter

• Communication
• Encoding
• Decoding
• Perception
• Inference
• Status
• Attention

• Understanding
• Acceptance
• Action
• Empathy
• Proxemics
• Information richness
• Linguistic style