Effective Communication

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Effective Communication
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What is Communication?
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Communication

• The sharing of a thought, an idea or a feeling.

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(Feedback)
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• Communication involves a purposeful generation
  and transmission of a message
• Involves a sender, message and receiver
• Reading, writing, listening, touching and seeing
  are all apart of the communication process.

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Elements of Effective Communication
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Message must be clear
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• Use words the patient and family can understand.
• Ex Dont say I need to listen to your apical
  pulse say I need to listen to your heart
  beat.

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Clear and Concise
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• Correct pronunciation and good grammar are
  essential.
• Avoid slang words and phrases like you know,
  um, and all that stuff

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Hearing is important
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• Find other ways to get the message to the
  patient.
• Hard of hearing, limited English, heavily
  medicated.

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Must be able to understand

• If it looks like the patient doesnt understand,
  ask questions or restate information.
• Patient may have language barrier or speech
  impediment
• Receivers attitude and prejudices may interfere
  with understanding.
• HCW must be aware of their own prejudices and
  attitudes when receiving messages.

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Minimize disruptions
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• Interruptions or distractions can interfere with
  communication
• Caused by loud noises, uncomfortable temp, bright
  light, phones, loud television, radio

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Listening
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• Essential part of effective communication
• Involves paying attention and making an attempt
  to hear what is being said.
• Must develop good listening skills

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How to be a good listener

• Show interest and concern
• Be alert and
• maintain eye contact
• Avoid interrupting the speaker

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• Avoid thinking about how you will respond
• Eliminate distractions
• Ask for clarification

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• Keep your temper under
• control and maintain
• a positive attitude.
• Eliminate your prejudices
• and try to see the
• other persons
• point of view

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• Why do we communicate?

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• Build relationships
• Give instructions
• Gather information
• Reports

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Describe this
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What about this?
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Types of Communication

• Verbal
• Non-verbal

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Nonverbal Communication

• Nonverbal messages carry more meaning than verbal
  messages
• Involves facial expressions, body language,
  gestures, eye contact and touch

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• Must be aware of own body language and the
  message it may convey
• Must be aware of patients body language as well.
  
• When verbal and nonverbal messages agree,
  receiver is more likely to understand

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Cultural Diversity
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Culture

• Values, beliefs, attitudes, and customs shared by
  a group of people

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• Culture may be a barrier to communication in
  healthcare setting
• Beliefs about what causes illness and how to
  treat it.

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• Language differences-find an interpreter
• Eye contact-looking down vs. eye-to-eye contact
• Patient may not make healthcare decisions

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• Touch-may be inappropriate to touch on the head
• Only family
• members provide
• personal care

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• Respect for and acceptance of cultural diversity
  is essential for any health care worker.

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Summary

• Write down 3 things you have learned about
  communication.
• How will you use what you have learned when
  communicating?