Other organisations using Lean Six Sigma

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Other organisations using Lean Six
Sigma Service Excellence Program
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• What is Lean?
• Eliminating waste and non value adding steps

• What is Six Sigma?
• Set of tools and methodologies that drive
  improvement
• Uses a five step process to attack problems (
  Define Measure Analyse Improve Control)
• Process output measured against customer
• Six Sigma goal ensuring processes are so highly
  efficient that defects are reduced to near zero
  or 99.99966 (3.4 defects per million
  opportunities)

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• Seven Deadly Wastes

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• Luxottica
• 5 S Model

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Removing Waste
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Removing Waste
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Removing Waste
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Removing Waste
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• Rio Tinto
• Visual Factory

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Visual Factory
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Visual Factory
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Visual Factory
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Visual Factory
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Visual Factory
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• Citibank
• Process Improvement

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Process Improvement
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Process Improvement
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Process Improvement
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Process Improvement
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Process Improvement
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Process Improvement
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• Telecom NZ
• Alignment and Toolkits

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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits
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Alignment and Toolkits