Verbal and Nonverbal Communications

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Verbal and Nonverbal Communications
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• Describe this picture.

• Describe this picture.

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We are surrounded by communication!
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Verbal Communication
What we say and how we say it.
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Nonverbal Communication
Gestures, body language, posture, touch, facial
expression, sounds, vocalization, and eye
contact
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When Verbal and Nonverbal Conflict

• Sarcasm
• Humor
• Cruelty
• Misunderstanding
• Revelation of true feelings
• What else?

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Communication Problems

• Not knowing what to say
• Not knowing how to say it
• Mixed messages
• Culture and experience differences
• Jargon, idioms, jokes that people dont
  understand
• What else?

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For actual communication to occur, a two-way
interchange of values and feelings must happen.
If communication only one way, there will be no
way to determine whether what is heard is what is
intended.
Like an office memo, text message, or email
without a response.