Customer Satisfaction

1
Customer Satisfaction

• By Kandace Morris
• Business Office Technology
• 2nd Trimester
• Mr. Farr

2
Table of Contents

• Wal-mart History
• Types of Wal-Mart Stores
• Sam Waltons 3 Basic Beliefs
• How did they make their Customer happy?
• Pricing Philosophies
• Wal-Marts Foundation
• Other cool Facts about Wal-mart
• References
• Conclusion

3
Wal-mart History

• Sam Walton opened a small store in 1945
• In 1962 the first Wal-mart Discount Store was
  opened.
• By 1970, 30 Wal-Mart was spread out.
• End of 1995, there was 2,799 Wal-Mart units
  around the world.

4
Types of Wal-Mart Stores

• Wal-Mart separates with five different divisions

5
Sam Walton's 3 Basic Beliefs

• Respect for the Individual
• Service to Our Customers
• Strive for Excellence
• Sam Walton

6
How Did They Make Their Customer Happy?

• Be different
• Be close to the customer
• Simplicity reduces costs
• Reinvest all the profits
• If you want your staff to take care of the
  customers, take care of your staff first

7
Pricing Philosophies

• Every Day Low Price
• Rollback
• Special Buy

8
Wal-Marts Foundation

• Environment
• Community
• Children
• Education

9
Other Cool Facts About Wal-mart

• Wal-marts open 24 hours everyday
• Shopping online
• Happy face
• Photos online
• Product Recalls

10
References

• www.walmart.com
• www.samsclub.com
• www.walmartstores.com
• www.walmartfoundation.org

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Conclusion

• As you know Wal-mart is a very popular stores.
• Help save peoples money
• My opinion that Wal-mart are best place to shop.

12
Thank you for your time!