Netiquette: did you get my mail?

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Netiquette did you get my mail?

• By
• Papia Bawa

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What is netiquette?

• It refers to the dos and don'ts of e-mail
  etiquette.

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Kinds of E-mails

• Communication
• Solicitation
• Transmission
• Confirmation

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Why is it so important?

• E-mails are the most prevalent form of
  communication in the world today.
• E-mails can reach thousands of readers in a
  matter of seconds.
• All it takes is one or two keystrokes to
  redistribute and forward your e-mail.

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E-mails are extremely useful

• For communication between people in different
  time zones and different work schedules.
• For maintaining a trail to track communication.
• For use in certain situations having legal
  ramifications.

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The cardinal rule for e-mails

• Always assume that your message will go far
  beyond its original recipient!
• Do not send anything in an e-mail that would make
  you uncomfortable if used for a different purpose.

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Are you flaming? Breathe a little..

• Hotheads who dash off a flaming e-mail to someone
  they're mad at sometimes wish they still lived in
  the days when the amount of time it would have
  taken them to find a stamp, address an envelope,
  and get to the post office would have allowed
  their cooler head to prevail. If you're angry,
  sleep on it.

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Beware

• Sarcastic humor can sound like insults. Even if
  you use those little emoticons. -)
• It forms a permanent record that can be saved,
  forwarded or printed.

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Remember

• When you are in the e-mail world disaster may be
  a single click away..

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Some netiquette dos

• Be sure that your e-mail is formatted to wrap
  your text after about 70 characters.
• When you do not have a wrap around option for
  70-80 characters your e-mail will look disjointed.

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In the absence of wrap around

• Your text will look like this
• Dear John,
• I am really interested in leasingyour
  apartment but I need just a little bit more
  information. Do youhave time to meet with me
  tomorrow afternoonaround three or so?

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How can you set characters?

• Settings for character length will be found in
  the "preferences" option on the tool bar of your
  e-mail client.

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Dos continued

• Try to keep the e-mail brief (preferably to one
  page) so that readers do not have to scroll.
• Format your e-mail to be sent in plain text
  rather than HTML because some email clients may
  not read HTML.

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Dos continued

• Write a salutation or greeting for each new
  subject e-mail,
• Unless,
• You are exchanging e-mails for the same
  topic.

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Dos continued

• Write an appropriate and specific subject in the
  subject line so that the recipient knows what to
  expect.
• Keep signature files down to 4-6 lines. This part
  of your message is the last thing the receiver
  will read.

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Dos continued

• If you're going to forward a message to someone
  else, strip all the extraneous information and
  characters from it beforehand.
• It cuts down on the size of the message and makes
  it easier to read.

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And finally

• Use blank lines to separate your paragraphs.
• Steer clear of tabs, because different e-mail
  programs can show tab stops differently onscreen.
• Use spaces if you need to indent something

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Remember

• E-mails are public documents, despite the fact
  that you may send an e-mail to someone privately.
  
• Therefore, only include those statements in
  e-mail that you can openly defend should your
  message be circulated or shown to other parties.

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What about attachments?

• Title the document that you are attaching in a
  way that is easy for the recipient to find, once
  he or she downloads it to his or her files.

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Also remember to

• Tell your recipient what type of software was
  used to create the document, the year/version,
  and the title of the attachment.

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And for ??? sake

• Do not send overly large attachments unless you
  are sure that your recipient's Internet
  connection and e-mail client can handle them.
• Better still, ask them before sending a mega
  attachment.

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E-mail related crimes

• Some of the major email related crimes are
• 1. Email spoofing
• 2. Sending malicious codes through email
• 3. Email bombing
• 4. Sending threatening emails
• 5. Defamatory emails
• 6. Email frauds

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More Information

• Dealing with viruses, spyware, PC theft and other
  computer-related crimes costs U.S. businesses a
  staggering 67.2 billion a year, according to the
  FBI.

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Statistically

• A survey conducted in 2006, found that 1,324
  respondents, or 64 percent, suffered a financial
  loss from computer security incidents over a
  12-month period.

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How did they arrive at this figure?

• "This would be 2.8 million U.S. organizations
  experiencing at least one computer security
  incident," according to the 2005 FBI Computer
  Crime Survey. "With each of these 2.8 million
  organizations incurring a 24,000 average loss,
  this would total 67.2 billion per year."

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So what should be done?

• Be Aware of your surroundings
• Take extra care to protect sensitive information
• Learn a little more in Class Work 6

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And now, if you will excuse me

• I
• have
• got
• mail!