Dialog Design 3

1
Dialog Design 3

• User Profiles

2
User Profiles

• Different users require different dialog design
  philosophies
• Naive Users
• Dedicated Users
• Managerial Users

3
Naive User

• No formal training
• Low frustration tolerance
• Remembers little of last session
• Example automatic teller machine user

4
Naive Users

• Need
• Little chance of misinterpretation
• Little chance of destroying anything
• Use
• Mellow requests
• Limited responses
• Always reply
• Test with representative users

5
Dedicated User

• Trained
• Frequent user
• Harassed environment
• Rugged
• Bored
• Poorly paid

6
Dedicated Users

• Need
• Efficiency
• Accommodate learning
• Mindless operation
• Task accomplishment and quality of work life
• Humanized design

7
Dedicated Users

• Use
• Sequence tolerance
• Content flexibility synonyms, spelling,
  learning
• Procedure tolerance humble messages, user
  tested, alternative helps, no self-destructs,
  audit trails
• Pacing

8
Managerial Users

• No training
• Comfortable with PEOPLE
• Impatient
• Non-rugged
• Short time segments
• Casual usage

9
Managerial Users

• Need
• Ease of starting
• Little chance of embarrassment
• Easy recovery
• Much change and evolvement
• Belief that system has value

10
Managerial Users

• Use
• Graphics
• Macros
• Isolation
• Hard copies
• Alternative communication technologies voice,
  pen, etc.

11
Issues

• Position vs Person
• Flexibility to let users decide dialogue options
• Detail vs Summary
• Allow drill down of graphs and summaries and
  display of selected table data
• Normal vs Exception
• Limit amount of data to what can be processed
  effectively