GOAL 3

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GOAL 3

• Provide sustainable infrastructure and
  environmental solutions that address the regions
  needs.
• Champion Eddie Belk

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GOAL 3

• We will demonstrate leadership and apply
  expertise to the regions engineering and
  environmental challenges to provide balanced,
  collaborative solutions. To excel we will
  carefully listen, clearly communicate our
  capabilities, honor our commitments and
  strengthen our relationships.

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GOAL 3

• Strategy 3.1 Identify and link USACE
  capabilities with regional needs.

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Goal 3, Strategy 1, Objective 1

• Review past, present and potential projects from
  a watershed perspective to initiate at least one
  new planning initiative per year, over the next
  five years.
• Champion Jim Lloyd
• Team Members Carol Jones, Andrew Smothers, Gregg
  Williams, and Jackie Whitlock

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Goal 3, Strategy 1, Objective 1 Action Plan
Summary
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Goal 3, Strategy 1, Objective 1 Action Plan
Summary
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Goal 3, Strategy 1, Objective 1 Action Plan
Summary Metrics

• What Metrics will identify Objective success?
• Metrics will be a database of information sorted
  by watershed, political boundary, natural
  resources and key stakeholders and customers
  within each watershed
• Database will be reviewed each FY to measure
  success in developing holistic approaches to
  water resource problems in MVM
• One new-start planning initiative per fiscal year
  for 5 years

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Goal 3, Strategy 1, Objective 1 Action Plan
Summary Resources Required

• What resources are required to implement the
  action plan?
• Manpower/funding Employees within PPMD will be
  assigned by their supervisors Approximately 40
  man-days of effort Approximate cost is 40,000
  Funds will be derived from overhead account.
• No contracts are anticipated.

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Goal 3, Strategy 1, Objective 2

• Review completed and nearly completed projects
  to ensure conformance with original intent and
  latest performance expectations by 4QFY08
• Champion Dennis Abernathy/Jim Bodron
• Team Members PMs, OMs, EC-H, EC-G, EC-D,
  Counsel, others TBD

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Goal 3, Strategy 1, Objective 2 Action Plan
Summary
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Goal 3, Strategy 1, Objective2 Action Plan
Summary
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Goal 3, Strategy 1, Objective 2 Action Plan
Summary Metrics

• What Metrics will identify Objective success?
• Upon finalization of list of projects to be
  reviewed, a corresponding Project Assessment
  Schedule will be developed.
• Adherence to Project Assessment Schedule will
  allow for completion of assignment in allocated
  timeframe.
• Project Assessment Schedule to be monitored and
  updated monthly
• Success Submittal of Final Report

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Goal 3, Strategy 1, Objective 2 Action Plan
Summary Resources Required

• What resources are required to implement the
  action plan?
• Manpower/funding 250,000
• Develop Project List 5,000
• Directors Validate Project List
• (40 Projects Assumed for Resource Estimating)
• Review Authorizations Guidance 20,000
• Technical Assessment 200,000 (5 man-days per
  project)
• Project Scheduling, Monitoring Reporting
  25,000
• Other pertinent information
• Funding for Ongoing Projects to be from Project
  Funds (75 ).
• Funding for Review of Completed Projects from
  Overhead (25)
• Assumes No New Surveys Required

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Goal 3, Strategy 1, Objective 3

• Develop and implement a Marine Maintenance
  Center outreach program by 4th Q, FY 07
• Champion C. Don Wilbanks
• Team Members Don Mayer, Shannon Reed, Richard
  Sullivan and Kevin Williams

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Goal 3, Strategy 1, Objective 3 Action Plan
Summary
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Goal 3, Strategy 1, Objective 3Action Plan
Summary Metrics

• What Metrics will identify Objective success?
• New Brochures reflecting Marine Maintenance, M/V
  Mississippi, Revetment, and Navigation.
• New Video reflecting Marine Maintenance.
• Completion of Road Trip to Louisville (C),
  Nashville, Tulsa (C), Kansas City, and Omaha
  Districts Service Bases.
• ISO 9001-2000 First a favorable Decision to
  Consolidate Revetment in Memphis District.

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Goal 3, Strategy 1, Objective 3 Action Plan
Summary Resources Required

• What resources are required to implement the
  action plan?
• Brochures 20,000 PA 25 man days Charge
  to Revetment/Navigation Contract to Print
  Brochures.
• EEY Video - 5,000 PA 5 man days Charge to
  Revetment/Navigation Contract to Edit Video and
  Print Copies.
• Road Trip - 15,000 OD-PP 10 man days Plant
  Overhead (Charge to Revetment/Navigation) No
  Contracts.
• ISO 9001-2000 - Await favorable Revetment
  Consolidation Decision. Revetment Consolidation
  No. 1 Priority of Physical Support Branch.

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GOAL 3

• Strategy 3.2 Develop and strengthen customer
  and stakeholder partnerships.

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Goal 3, Strategy 2, Objective 1

• Develop and deploy a customer relationship
  management system by 3QFY07
• Champion Carol Jones
• Team Members Billy Dycus, Shawn Phillips,
  Clarice Sundeen, Kevin Williams, and other
  PMs/OMs

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Goal 3, Strategy 2, Objective 1 Action Plan
Summary
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Goal 3, Strategy 2, Objective 1 Action Plan
Summary
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Goal 3, Strategy 2, Objective 1 Action Plan
Summary
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Goal 3, Strategy 2, Objective 1 Action Plan
Summary
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Goal 3, Strategy 2, Objective 1 Action Plan
Summary
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Goal 3, Strategy 2, Objective 1 Action Plan
Summary Metrics

• What Metrics will identify Objective success?
• Develop a customer relationship management plan
  -- The products of this will be a pamphlet (word
  file) including a Excel data file or some other
  type data file describing the customer
  relationship management plan and the data to be
  collected and analyzed. The metrics will be the
  completion of these documents.
• Deploy a customer relationship management plan
  the metric for this will be the actual deployment
  (beta test and full deployment)

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Goal 3, Strategy 2, Objective 1 Action Plan
Summary Metrics

• What Metrics will identify Objective success
  (contd)?

• The customer relationship management plan will
  utilize various metrics related to the delivery
  of our products/services. These include but are
  not limited to delivery time, cost and quality
  timely communications personal relationship and
  customer overall satisfaction. These metrics
  will be finalized as the plan is developed. Once
  implemented, the metrics will be reported
  quarterly at the PM Forum per the chartering
  notes.
• Benchmarking will be accomplished as shown in
  Step 3 of the action plan regarding other
  customer relationship management plans.
• Once the customer relationship management plan is
  implemented, the customer data collected and
  analyzed related to our products/services will be
  used to make comparisons to past performances and
  also to develop trends.

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Goal 3, Strategy 2, Objective 1 Action Plan
Summary Resources Required

• What resources are required to implement the
  action plan?
• Manpower/funding 32 man days to accomplish
  action plan is estimated at 32,000.
• To implement the customer relationship management
  plan is estimated at about 20 days annually or
  about 20,000 annually.
• See action plan for specific details.
• All funding will be from overheard (Either CDO
  or GA, whichever is most appropriate.

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Goal 3, Strategy 2, Objective 2

• Aggressively tell the Corps story, both
  internally and externally, regarding our
  contributions to the region with a five percent
  increase in engagements annually.
• Champion Jim Pogue
• Team Members Bob Anderson, Brenda Beasley
• Clarice Sundeen, Doug Young, The Memphis District

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Goal 3, Strategy 2, Objective 2 Action Plan
Summary
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Goal 3, Strategy 2, Objective 2 Action Plan
Summary
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Goal 3, Strategy 2, Objective 2 Action Plan
Summary
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Goal 3, Strategy 2, Objective 2 Action Plan
Summary
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Goal 3, Strategy 2, Objective 2 Action Plan
Summary Metrics

• What Metrics will identify Objective success?
• Metrics include
• Numbers of public touched through the Speakers
  Bureau.
• Frequency of contact with news media contacts.
• News Releases sent vs. number picked up for use.
• Tone, size/length and placement of news stories.
• Similar to past efforts but will attempt to bore
  down into raw data to reveal more meaningful info
  regarding trends and attitudes.

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Goal 3, Strategy 2, Objective 2 Action Plan
Summary Resources Required

• What resources are required to implement the
  action plan?
• Manpower/funding Difficult to estimate, but
  funding for activities like Speakers Bureau,
  science fair judging, career fairs, etc., should
  come from overhead funds. To be successful, this
  will require a higher level of support from
  managers and supervisors than we have seen in the
  past.
• Contracts/funding Approx. 20K for design,
  production and printing of new outreach and
  marketing brochures.
• Our greatest resource is each of our own people
  telling the Corps story whenever presented with
  the opportunity, whether it be through the
  Speakers Bureau, professional contacts or in a
  conversation over the backyard fence with their
  neighbors.