Cracow

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DIESIS Sardinian regional program of innovation
action(2003/05)
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• GOAL To Support the Sardinian strategy on
  Information Society

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• 5 Strategic Sectors
• e-government
• e-tourism
• e-learning
• e-commerce
• knowledge management

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• Pilot Project of e-governemt
• Development of knowledge management system for
  citizens and public administrations.
• To make citizens access to administrative
  process easier

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• Problem management of information
• Solution Business process reengineering
• Applied on administrative processes supported by
  ICT tools - STM
• (Sportello Telematico Municipale)

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• Business process reengineering
• - Back office has been reengineered in according
  with the citizens needs
• By specific methodology for Public
  Administrations
• By the identification of events of life linked
  with processes.

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• Sportello telematico municipale is
• One stop shop for citizens and enterprises
• Work flow management system
• Which uses electronic identity card technologies

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• Test phase
• Sassari (110.000 citizens)
• Macomer (11.000 citizens)
• Lula (1.600 citizens)

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• Services 3rd or 4th interoperablity level
• Change of domicile
• Registration of birth
• Duties payment
• Declarations

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COMUNE DI SASSARI
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COMUNE DI SASSARI
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• Next steps
• Electronic identity card diffusion
• Reengineering methodology dissemination
• STM technologies reuse