Conflict Management

1
Conflict Management
2
Overview

• Definition of conflict
• Causes of conflict
• Effects of conflict
• Methods for dealing with conflict
• Conflict situations
• Resolving conflicts

3
What is conflict?
4
Conflict occurs

• when two or more individuals disagree about
  values, opinions or points of view

It can range from quiet resentment
To arguing and yelling
To physical fighting
5
Causes of Conflict-

• Dissatisfaction with the leadership of another

• Disagreement on issues

• Poor communication

6
Causes of Conflict-

• Uncertainty and change

• Change in leadership

• Lack of openness

7
Is Conflict a Good Thing?

• Positive when
• develops clarification of an issue
• increases involvement
• initiates growth
• strengthens a relationship when creatively
  resolved
• helps increase productivity

• Negative when
• Diverts energy from a real task
• Destroys morale
• Deepens differences
• Produces bad behavior
• Decreases productivity
• Creates distrust

8
Dealing with Conflict

• Suppression and smoothing
• The use of power
• Denial
• Confrontation
• Compromise

9
Conflict Situations
Win-Win
Win-Lose
Lose-Lose
10
Effective Conflict Resolution

• Identify the conflict
• Communicate and understand all sides of the
  conflict
• Consider the conflict and how it affects overall
  goals/mission

11
Effective Conflict Resolution

• Generate solutions, always depersonalizing the
  problem (Avoid you statements)
• Select the best course of action
• Evaluate that solution for effectiveness and
  choose another solution if necessary

12
Remember
Act
dont React!!!
13
Remember
There is often more than one way to look at things
14
Remember
So change your perspective and look at things in
a new way
15
Summary

• Conflict is a disagreement between people
• Many different factors lead to conflicts
• Conflict can be either good or bad
• There are five ways that people usually handle
  conflicts
• Win-win is the best conflict situation
• Keep the goal in mind

16
Questions???