Chapter 5- Listening and Responding Skills

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Chapter 5- Listening and Responding Skills

• SPCH 153

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Hearing vs. Listening

• Hearing Physiological process of just decoding
  sounds
• Listening Complex process of selecting,
  attending to, creating meaning from, remembering,
  and responding to verbal and nonverbal messages.

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Five Elements of Listening Process

• Selecting
• Attending
• Understanding
• Remembering
• Responding

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Listening Styles

• Listening Style- Preferred way of making sense
  out of spoken messages
• Four Styles
• People Oriented
• Action Oriented
• Content Oriented
• Time Oriented
• Not mutually exclusive.

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Listening Barriers

• Being self-absorbed
• Unchecked emotions
• Criticizing the speaker
• Different Speech rate and thought rate

• Information overload
• External noise
• Listener apprehension

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Improving as a listener

• Stop
• Look
• Listen

• Determine listening goal
• Transform barriers into goals
• Summarize details of the message
• Weave summaries together into a major point
• Listen to challenging material

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Empathic Listening Skills

• Socially decenter- imagine what others are
  thinking
• Think how you would react
• Reflect on what you know about the other
• Think about how you think most would react
• Imagine how the partner is feeling

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Critical listening skills

• Critical listening- evaluate the quality,
  appropriateness, value, or importance of
  information
• Assess information quality
• Avoid jumping to conclusions

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Responding skills

• Dont interrupt
• Ask appropriate questions
• Accurately paraphrase
• Provide well-timed responses
• Provide usable information
• Avoid unnecessary details
• Be descriptive rather than evaluative