Change Management

1
Change Management

• Prof. Steve Phelan
• Lecture 3

2
Today

• Globalization
• Cilfford Chance case
• Organizational implications of globalization
• Cultivating the world
• LMZ Chs1-3
• What is OD? (1969)
• History of OD (1999)
• General strategies for effecting changes in human
  systems (1976)

3
Globalization Articles

• Implications of Globalization
• This article seems to be just like the improv
  article of last night. Is this a coincidence?
  What is new here for change management?
• How important are the right rewards, values, and
  culture in a global organization?
• Cultivating the world
• Globalization means stakeholders and
  responsibilities everywhere, which have to be
  managed.
• Is this true? If it was true how does it effect
  the way we think about change?

4
Clifford Chance

• What do you think of the one firm strategy?
• What are the advantages of this structure?
• What are the disadvantages?
• What are the implications for change management
  of pursuing this strategy?
• Are they doing the right things to build the
  culture they want?
• What about hiring practices?
• Does their compensation policy need to be
  revisited?
• Are they opening too many offices, or not enough?

5
What is organization development?

• Clarifications
• What is an open system?
• What does it mean to diagnose an organization?
• What is action research? What is a planned
  intervention?
• Do we have more healthy organizations in 2004?
• Relevance
• What part of the message still works?
• What would you have to revisit?

6
History of OD

• What is a T-group?
• What are the alleged benefits? Problems?
• Now you know where the flip chart came from
• Trusting empathic soul barershmmm
• Argyris
• Explore, enquire, experiment how valuable?
• What are the disciplinary backgrounds of OD
  people?
• Social work, sociology, psychology, theater

7
History of OD

• OD as a system-wide change effort
• the system of human relationships as a whole
  What does this mean?
• Surveys with Likert scales from 1946
• Can surveys generate change?
• Action research
• How does PAR differ from AR?
• Sociotechnical systems

8
Second generation OD

• Focus on transformational change, culture, and
  learning organizations
• Argyris undiscussables, double loop learning, and
  triple loop learning
• Senges system dynamics for learning
• New interest in teams
• High performance work organizations
• Self managed teams
• TQM
• Visioning, diversity, large meetings
• Thousands of practitioners

9
General strategies

• Approaches
• Empirical-rational
• Goal driven, problem-driven, engineering approach
• Should OD/change sensitize managers to new
  possibilities or goals?
• Normative-Reeducative
• Meanings, habits, values, social
• Direct intervention/system focus
• Power coercive
• Political and economic sanctions
• Strategies of nonviolence
• Power elites, use of political institutions