EASING CONFLICT AT WORK

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EASING CONFLICT AT WORK

• Name
• College

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Sources of conflict

• It is important to identify and understand the
  sources of conflict at the job
• Interpersonal
• Organizational
• Conflict related to change
• Outside factors

3
How conflict originates

• Officials have identified three sources
• Economic (money)
• Value
• Power
• Most conflict is a mix of these types
• Better understanding may help with improved
  resolution

4
Resource conflict

• Many firms have limited resources to allocate
  among groups
• These teams may fight with each other for who
  among them is most deserving of funds
• Collaborative approaches are ideal for helping to
  resolve conflict

5
Organizational conflict

• Teams may compete with each other in an
  organization
• Much of the source may have to do with
  ineffective communication
• All members should be made to feel important to
  the goals of the firm
• Each individual should be valued in the
  organization

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How to solve intergroup conflicts

• Intergroup conflicts
• May occur within racial or ethnic groups on any
  team
• These groups may pit themselves against one
  another for valuable recognition and resources
• Many organizations have developed ways to manage
  these issues
• Poor communication among groups may be at the
  heart of all the strife in the workplace

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Solving intergroup conflict, cont.

• Different methods of conflict resolution have
  been identified
• Win-lose approach
• Lose-lose approach
• Both of these above are destructive to a company
  and its employees
• Win-win approach
• Clearly superior
• Selecting the nest option will take excellent
  communication and positive patience to reach a
  resolution

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References

• Blake, R.R., Shepard, H.A., Mouton, J. S.
  (1964) Managing intergroup conflict in industry.
  Houston, Texas Gulf, 1964.
• Cormick, G., Dale, N., Emond, P., Sigurdson, S.G.
  Stuart, B.D. (1996) Building consensus for
  asustainable future Putting principles into
  practice. Ottawa National Round Table on the
  Environment and the Economy, 1996.
• Deutsch, M. and Coleman, P. (eds.). (2000) The
  handbook of conflict resolution Theory and
  practice. San Francisco Jossey-Bass, 2000.
• Fink, C.F. (1968) Some conceptual difficulties in
  the theory of social conflict. Journal of
  Conflict Resolution, 1968, 12(4), 412-460.
• Fisher, R.J. (1990) The social psychology of
  intergroup and international conflict resolution.
  New York Springer-Verlag, 1990.
• Katz, D. (1965) Nationalism and strategies of
  international conflict resolution. In H.C. Kelman
  (ed.), International behavior A social
  psychological analysis. New York Holt, Rinehart
  Winston, 1965, pp. 356-390.
• Mack, R.W. Snyder, R.C. (1957) The analysis of
  social conflict Toward an overview and
  synthesis. Journal of Conflict Resolution, 1957,
  1, 212-248.