http://www.mgt.ncu.edu.tw/~ckfarn

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• http//www.mgt.ncu.edu.tw/ckfarn
• updated 2014.11

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• Executive Support Systems (ESS)
• Decision Support Systems (DSS)
• Management Information Systems (MIS)
• Knowledge Work Systems (KWS)
• Business Intelligence (BI)
• Transaction Processing Systems (TPS)

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1995
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50s
60s
80s
90s
00s
70s
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Data bank
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• ???? 2.50-3.50
• ATM 1.00-1.50
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????EC and the Challenge for Australia
Companies Dr. Paul Tusmey,
CEO, National Office for the
Information Economy, 1999?6?
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?????? vs ???????

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• ESS Executive Support Systems
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• SIS Strategic Information Systems
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MIS ?????
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MIS ??
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MIS ??
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• TPS ??????
• DP, EDP, ADP
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• ??.... (FIS, MRP...)
• ???.... ERP
• ERPII, EERP

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• 1980????ERP???
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• ??????ERP?? ???90s

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Enterprise Scope(????)
DSS(??????)/ EIS(??????)
E-commerce(????)
Data Warehouse (????)
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SCM(?????)
ERP(??????)
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MES
SFC
CAD
CAM
WIP
PDM
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ERP???????
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EDI(??????)
E-Commerce (????)
SFA (?????)
E-Business (??????)
CRM (??????)
Planning(??)
SCM (?????)
ESCM (????????)
Scheduling(??)
Distribution(??)
MRP(??????)
MRP? (??????)
ERP (??????)
EERP (?????????)
Payroll(????)
HR(????)
GL(????)
FMIS(????)
AP(??????)
AR(??????)
1980
1970
1990
2000
????HP??
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ERP ???? SAP
Financial controlling
Resource controlling
Sales
Presales Activity
Sales order
Delivery
CustomerBilling
CustomerPayment
InventorySourcing
Production
MPS
Plannedorder
Produc-tionorder
Shopfloorcontrol
SOP
MRP
Purchasing Mat.mgt
Requi-sition
Vendorselection
Purchase order
Goodsreceipt
Invoice verifi- cation
Vendor Payment
Logistics controlling
Sales, Production, Purchasing, Warehouse
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• Order to cash
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?? e ????
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???? EC
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?????? CRM
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????BI
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WEB ? IT ??
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???? Maleck ?????????
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