Kein Folientitel

1
(No Transcript)
2

• ???

??????????????? Business Process Management
Enterprise Resource Planning

??? (H. P. Kao, Ph.D.) ???? ???/??? Supply Chain
Management, Concurrent Engineering Business
Process Management, Quality Engineering
3
????????

• ?????????????????,???????
• ????(eCommerce)??????????????(B2C)???????(B2B)???
  ?????????????
• ?????(eBusiness)?????????????(integrated
  information system)????????????????????????????
• ?????(Supply Chain Management)????????????????,??
  ???????????????????????,??????????(cross-echelon)?
  ???????????????????(Value Chain)
• ?????????????????????????(real-time)??????????????
  ???????
• ???????,?????????????,????????(Internet)???????(In
  tranet)????????(Extranet)????????(Information
  System and Technology, IS/IT)???????????????

4
??????
5
ERP???

• ?IS/IT??????,????????????????????????????????????
  
• ??80??,??????(Enterprise Resources Planning,
  ERP)??????????????????????,?????????????????(backb
  one system)?
• ????????????,ERP?????????????????????????,????????
  ?????????????????,?????????

6
ERP???

• ERP???????(multi-modular)?????????(company-wide
  information systems),
• ??????????????????,
• ??????????(B2B integration applications)??????ERP?
  ????
• ??????ERP???,?????
• ??????(???????????????)??ERP??????????????????(com
  mercial off-the-self package),
• ????????(implementation project),?????????????(sys
  tem configuration)??????(customization)???
• ???????????,
• ERP??????????????,???????????????(application
  modules)??????(central database)?????????,
• ???????????????????????????????????????

7
ERP???

• ?????ERP??(??SAP R/3)?????????????,??????????(best
  practices)?????(reference models)?
• ????????????????
• ?????????????????ERP?????????????
• ??????????ERP??????????
• ??????????,???????????????????????????(Business
  Process Reengineering, BPR)
• ????????,??ERP???????????????????????,????????????
  ?ERP?????????????

8
????
9
????????????

• ?????????????????????,????????????????????

10
????????

• ???????????????,?????????????????
• ????,??????????????????????,????????????????????

11
??????????

• ??Davenport?Prusak (1998),????????????????????????
  ?
• ???????????????
• ???????????????????????
• ?????????????
• ???????????????????????????????????????????????
• ?????????(transactions)?????????????????????????
• ??????(management control)??????
• ????????(decision analysis)?????????
• ?????????(strategic planning)??????????,??????????
  ??????????????

12
???????

• ????????????????????????????????????????,?????????
  ???????????????
• ?????????????????
• ??????
• ??????
• ????
• ??????
• ??????????????????????????????????????????????????
  ???
• ?ERP????????????????????????????????????????????(b
  usiness rules),??????????????(????)???????????????
  ???

13
ERP????--?????(logistics)??

• ????????(Executive Information System, EIS)
• ?????????(Advanced Planning and Scheduling
  System, APS)
• ??????(Manufacturing Execution System, MES)
• ???????(Programmable Logical Controller, PLC)
• ???????????(Supervisory Control and Data
  Acquisition, SCDA)
• ???????(Factory Floor Automation System, FFAS)

14
???????

• ???????????,??????????
• ??????????,??????????????????(activities)?????(tas
  ks) ?
• ?????(driven by event),????????????????????(stakeh
  olders) ?
• ?????????????5?W?3?H????????(What)???(Why)??????(
  Who)???(Where)????????????(When)??????????(How)???
  (How Much)????(How Long)?
• ??????????,?????????????????????,?????????,???????
  ???(Input)???(Output)???/???(Resource/Mechanism)??
  ??/???(Control/Constraint)??????? ?
• ??,????????????????????????????????????????????

15
??????????????
16
???????

• ???????????????????,????????????????
• ???????????????????,?????????????(quick
  fix)????????????
• ????????????????????????????????
• ??????????(Total Quality Management)????,?????????
  ???????????(gradual improvement),??
• ??????(Plan)?????(Do)?????(Check)???????(Act)?PDCA
  ???????
• ?90???,Hammer?Champy ?Reengineering the
  Corporation???????????(BPR)????????
• ???????BPR???????????????(downsizing)???,?????????
  ???-??????-????????
• BPR?????????????????,??????????TQM?

17
BPR???

• ???????????????????????,BPR???????
• ??Hammer?Champy (1993),BPR???????????(enabler)????
  ???????????,???????????????????????
• ??????BPR????????????????????????????????????
• ?????????,???????????????,????????????????????????
  ?????,?????????????????????????????
• ???????60??Leavitt????????(Leavitt
  Diamond)??Kaplan?Norton??30??????????(Balanced
  Scorecard)????????

18
????????????

• Leavitt (1965)????????(?????????????????????)?????
  ?????
• Kaplan?Norton (1992)???????,???????(??????????????
  ?????????)????????????????????????????????????????
  ??????
• ????????????????????????-?????-???????????????????
  ?BPM???

19
BPM?10???

• Burlton (2001)?????BPM?,???10???
• ???????
• ???????????????????
• ?????????????????
• ???????????????????
• ???????????????????,???????????????
• ????????????????????
• ??????????????????
• ??????????????????????????
• ???????????
• ???????????????

20
BPM???

• ??BPR??????????????(Business Process Model)
  ??????????,??????????????????????????????????????
  
• ????????(business scenarios),????????????????????(
  Business Model)?????????????????????????????
• BPM?????????????????????????????????????,?????????
  ??

21
????????????

• ??????????????(intra-organizational business
  processes)??????(inter-organizational business
  processes)????
• ??????????????????????????????????????
• ??????????????,?????????????????????????
• ????,??????????????
• ??(Modeling)???????????(graphical
  language)?????????????????????????????????????????
  ??????
• ??(Integrating)?????????????????????????
• ??(Monitoring)????????(graphical administrative
  console)???????????????????????
• ???(Optimizing)????????????,???????????????

22
Zachman????????????
????

• Zachman (1987) ????????(???)??????????????,???????
  (????????????????????????????????)?????????????

23
??BPM????ERP????

• ??Zachman??????????,?????????ERP???????????????ERP
  ???
• ??BPM????????????????????????????????????????

24
?????ERP????

• ??ERP?BPM????,????????????????,????????

25
BPM ??????

• ??BPM??????????,??BPM????????????
• ????,??????BPM????????????????
• ??????????????????????
• ????????????????
• BPM????????????????????????,?????????,???????
  ?????????

26
?????? in ERP

• ??????????(Enterprise Ontology)????????????????BPM
  ?????????????????????(business objects)????????

27
??????

• ????????(Business Scenario Analysis)???????,??????
  ????????????????(process patterns),???????????????
  ?????(instance)?
• SAP?IDS-Scheer??????????????
• ??ERP??(ERP Transaction)
• ?????(Inter-Enterprise Cooperation)
• ?????(e-Community Collaboration)
• ??????
• ??????????????????????????????,???????????

28
BPR?????????

• ???BPR?????,????Hammer????????
• ???????????????????????????????
• ??????????????????????????
• ???????????????,?????????????????????
• ????????????????????????????
• ??????(client-server architecture)???????????????
  
• ??????(Concurrent Engineering)???????????????????,
  ???????????????
• ?????????????????????????????????????????????????
  ???

29
?????????

• ??????????(Object-Oriented Methodologies)????????E
  RP???????,???????????,?????????????
• ???????????????????
• ????????????????,?????????????????????????????????
  ,????????(Business Concept Modeling),????OOA?Unifi
  ed Modeling Language (UML) ?????????????(Domain
  Models)???????????
• ???????????,????????????????????????????UML???????
  ??(Business Blueprints)?????(Process Maps)?
• ???????ERP??????????????,????????????????ERP??????
  ????????ERP????????

30
BPR ?????---?????

• ????????????????,?????????????
• ??????????????????
• ????????BPR??????
• ???????????
• ?????????????
• ?????BPR?????,??
• ???????
• ????????
• ???????
• ???????????
• ????????
• ??????????????
• ??BPR?????

31
BPR ?????---????

• ??????????????
• ??????????
• ??????????????????
• ??????????????? (align)
• ???????????????????(enabler)???????
• ???????????,??
• ?????
• ????
• ????

32
BPR ?????---??????

• ?????????,??
• ????????????????
• ?????????????
• ??????????
• ?????????
• ????????????????
• ???????????????
• ?????????????????????????,????????????????
• ?????????????????????????????
• ?????????
• ??????????,?????????????????

33
??????????? ---????(1/2)

• ????????(Meta-Model)
• ????????????????
• ????????????????????????????????????????????
• ???????????
• ??????,???????????????????????
• ????
• ????
• ?????
• ????
• ??
• ???

34
??????????? ---????(2/2)

• ????
• ????????????????????
• ??????
• ??????
• ??????????????????????????????????????????????????
  ?????
• ???????????????????????????????
• ??????(process taxonomy),????????????????,????????
  ??
• ?????(Visualization)
• ??????????,???????????????????(templates)?????????
  ??????????(navigationally traverse)???????????????
  ?????

35
??????????? ---????

• ??????(prototyping)?????????
• ??????
• ?????????,???????????????????????????
• ??????????????????
• ????????????????
• ?????????????????????
• ????????????????????????
• ??ERP??????

36
??????????? ---????

• ?????
• ???????????????
• ?????????
• ????????????????????
• ??????????????????
• ?????????,?????????????????
• ????
• ????
• ????????????????????????
• ????????????????
• ???????,?????????????

37
?????????

• ???,???????????????????????PERA?TOVE?CIMOSA?IDEF?A
  RIS??????
• ??????????????????????,???????????????????????????
  ??????????(logical blueprint)?

38
ARIS

• ARIS??Dr. August-Wilhelm Scheer?????????????????,?
  ???????????
• ARIS???????????????????(descriptive
  views)??????,???????????????????????
• ARIS??????????????????????(descriptive levels)
• ????(requirement definition)????????
• ????(design specification)???????????????(??????)
  
• ????(implementation description)?????????????????
  ????(?????????????)?
• ??Zachman??????,ARIS?????????????????????,????????
  ??????????????,??????????

39
????????????ARIS??
40
ARIS?????????

• ARIS????????????????
• ??????????,?????????????,????????????????????
• ?? ,?????????????????????,???????????
• ???????????????????????????????????
• ??,?????????????????????????????????????,?????????
  ?,?????????????????????????????????,????????

41
ARIS???

• ARIS??????????????????????????,????
• ???????,???????,?????????
• ???????????????????????????????,???????
• ??????????????????????
• ????????????????,???????????

42
ARIS?????

• ?????????????????(??)??????????
• ?????????,ARIS??????????????,?????????????????????
  ?????
• ???????????????????????
• ??????????????????(chain of command)????????
• ???????,?????????????,????????????????(???????
  ?)??????????(??????????)?

43
ARIS?????????
44
ARIS?????

• ??????,ARIS????????????????
• ??????????????????????????
• ??????????????????????????
• ?????????????????????????
• ???????????????????

45
ARIS?????(1/2)

• ????????,ARIS?????????? (Entity Relationship
  Diagrams),??????ER??(Extended ER Models, eERM)
• ??????????? (classification)???? / ???
  (generalization / specialization)???
  (aggregation)???? (association)????
  (grouping) ????????,???????(cardinalities)
  ????????1?1?1???????????

46
ARIS?????(2/2)
47
ARIS?????(1/2)

• ???????(Event-driven Process Chain,
  EPC)???ARIS???????,??????SAP R/3??????????
• ??EPC??????????????????????????,??????????????????
  ??????????
• ?EPC???,????????(logical operators)??(AND)???(OR)
  ????(Exclusive OR, XOR)?????????????
• ??EPC??,??????????????????????????(ABC)???????????
  ??????????
• ?EPC???,???????????????????,ARIS??????????????????
  ???????????????????????????????????????????????

48
ARIS?????(2/2)
49
ARIS?PCD

• ??????????????EPC????????,??????????????(Process
  Chain Diagram)

50
????????

• ???????????????web-based??????????????????????????
  ?????????????
• ?????????,?????????????????????????????????????
• ?????????????????????????????,???????????????
• ????????????????????????,?????????????,???????????
  ,?????????????????????????????

51
????????

• ??????????????????????,????????????????
• ?????????????????,??????????????????(?????)???????
  ??????????(???????)?

52
???????????????????????

• ??????????,?????????(SCOR)?????-??-??(CPFR)???Rose
  ttaNet Protocol
• ???????????????????????????????????????????????,??
  ???????????????????????????,??????????????????????
  ?
• ???????????????????(RFID)????????????,????????????
  ?????,???????

53
BPM?????

• ????e?????????????,??????????????????????????
• ???(???????????????)???????????????
• ????????????(e-Marketplace)??????(Virtual
  Enterprise)???????(Extended Supply
  Chain)??,???????ERP??(Extended ERP)???????????????
  ???????
• ???????,???????????????(?FlowMark?Proforma?Popkin)
  ?????(Groupware)(?Lotus Notes)???
• ????Workflow Management Coalition????????????(Work
  flow Management Systems)???????????
• ???????,????(Coordination Theory)????????(Multi-ag
  ent System)?????????(Computer-Supported
  Cooperative Work)???????(Electronic
  Blackboard)??????????????????????????(Distributed
  Artificial Intelligence)????????????????????