LISTENING Chapter 4

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LISTENING Chapter 4
Listening Ch. 4 Lend me your ears

• Lend me your EARS!

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Listening is MORE than hearing

• HEARING is automatic
• LISTENING requires effort to understand
• We forget 75 of what we hear

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Four types of listening
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1. Appreciative listening

• Enjoying music, a birds song, or the murmur of a
  brook

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2. Discriminative listening

• Used when we want to single one particular sound
  out of a noisy environment.
• EX Listening for a friends
• voice in a crowded room

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3. Empathic listening

• Practiced by counselors, psychiatrists and good
  friends.
• Encourages people to talk freely without fear of
  embarrassment.
• The listener acts as a sounding
• board.

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4. Critical listening

• The listener evaluates what (s)he hears and
  decided if the message is logical, worthwhile, or
  valuable.
• This is important in school, on the job, and
  when someone is trying to persuade us.

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Passive listener

• The listener does not share in the responsibility
  for and does not involve himself/herself in the
  communication process
• We dont ask questions or try to remember

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Active Listener

• The listener participates and shares in the
  communication process by asking questions for
  understanding and paying attention

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Listening Problems

• WE want to TALK
• Short spans
• It takes EFFORT
• We jump to conclusions
• Were bored topic is dull
• We get distracted

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The Rate Gap

• We speak at 120 to 180 words per minute.

• We hear and process about SIX times faster!

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Door Openers

• oh
• hows that
• uh huh
• go on
• Indicates acceptance, interest understanding

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Effective Listening Skills

• Ask for explanations
• Paraphrase the message
• Summarize the message
• Put it down on paper