Voice Mail Presentation

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Voice Mail Presentation
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Why Were Here...
to introduce services that address familiar
business problems
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Agenda

• What Voice Mail Service is appropriate?
• How has Voice Mail helped other customers?
• What is included in the Voice Mail Service
  packages?
• Advantages of purchasing Voice Mail Services
  from WITS2001?

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The Need for WITS2001 Voice Mail
Optimize Resources
Increase Productivity
Manage Costs
Anytime, Anywhere Communications
Improve Service
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What is WITS2001 Voice Mail?
Voice Mail Service provides customers the ability
to use the Voice Mail feature of the WITS2001
Network by leasing individual mailboxes on a
monthly basis. WITS2001 Voice Mail Service allows
users to tailor individual announcements to alert
callers when they are not available to answer
their phone. Voice Mail allows callers to leave a
detailed 90-second message to inform the user of
the information that is required by the caller,
which increases productivity and eliminates
telephone tag. The service is accessible from
any telephone with a standard push button tone
pad.
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What can WITS2001 Voice Mail do?
Voice Mail Service is a communications tool that
allows users that may be out of the office, in
meetings, or on travel, to interact with their
office and customers using a voice networking
technology called Voice Mail. Voice Mail can also
electronically store documents using the fax
feature, which allows users to print faxes at a
remote location and does not require users to be
in their work locations to receive important
documents. Voice Mail allows users to accomplish
more in less time.
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What are the Benefits?

• Provides personalized announcements that notify
  callers of your absence from the office for
  travel or vacation
• Work remotely and stay in communications contact
  with co-workers and customers
• Receive important faxed documents anywhere
• Send important group messages by using the voice
  broadcast feature
• Increase productivity by eliminating telephone
  tag
• Decrease long distance expenses when traveling
  by sending messages through the voice mail network

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WITS2001 Voice Mail Services

• Basic Voice Mail
• Basic Voice Mail - with Fax Option
• Basic Voice Mail - with Outcall Notification
• Premier Voice Mail
• Automated Attendant (Type 30)
• Callers Menu Only (Type 31)
• Callers Menu Plus Extension (Type 32)
• Callers Menu Plus Mailbox (Type 33)
• Transfer Mailbox (Type 34 and 35)
• Information Center - Listen Only Mailbox
• Information Center - Listen and Reply Mailbox

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Features
Basic Voice Mail

• 30 messages
• 3 minute message length
• 45 second greeting
• 15 day storage

Basic Voice Mail - with Fax Option

• 30 messages
• 3 minute message length
• 45 second greeting
• 15 day storage
• 50 pages per fax

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Features
Basic Voice Mail - with Outcall Notification

• 30 messages
• 3 minute message length
• 45 second greeting
• Outcall notification with multiple pager
  schedules

Premier Voice Mail

• 50 messages
• 5 minute message length
• 45 second greeting
• 21 day storage
• 50 pages per fax
• Outcall notification with multiple pager
  schedules

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Features

• Automated Attendant (Type 30)
• An Automated Attendant (AA) Mailbox is a feature
  that answers calls to the server and prompts
  callers to enter an extension number or spell a
  name. After the caller enters the extension
  number or name, the automated attendant transfers
  the call.
• Callers Menu Only (Type 31)
• Callers Menu Plus Extension (Type 32)
• Callers Menu Plus Mailbox (Type 33)
• A menu of single digit options in type 31, 32 or
  33 mailboxes. For example, To reach the sales
  dept., press one. To speak with the personnel
  office, press two. Callers choose an option and
  are routed to an extension or mailbox on the
  server.
• Transfer Mailbox (Type 34 and 35)
• Type 34 and 35 mailboxes transfer callers to
  specific destinations. This destination can be
  another voice mailbox or extension.

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Features

• Information Center - Listen Only Mailbox
• A Listen Only Mailbox provides an outgoing
  message up to a maximum of 5 minutes. Listen Only
  Mailboxes can also contain an optional opening
  greeting, which would be the first thing a caller
  would hear. Following the greeting, a message
  would be played. Listen Only Mailboxes are
  designed for applications where information is
  provided to the caller and no response is needed.
  Each mailbox has its own number and once callers
  reach a specific mailbox they can listen to a
  recorded announcement. At the end of the message,
  callers are automatically disconnected or routed
  to another destination.
• Information Center - Listen and Reply Mailbox
• As with the Listen Only Mailbox, Listen and Reply
  Mailboxes can also provide an opening greeting,
  followed by a message. After listening to this
  message or question, callers are prompted to
  record a reply, listen to the message again, or
  hang-up without recording a reply. The recorded
  replies are stored in the subscribers mailbox
  for review by the person who recorded the message
  or question.

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WITS2001 Voice Mail Solutions...
how WITS2001 Voice Mail has helped customers
like you
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Solutions
Improve Customer Service
Youll have to call back
Agency 1
Hello For service press 1...
Agency 2
Hello For service press 1...
Consistent customer interface for all agencies
Agency 3
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Solutions
Increase Productivity
Before
Service Agents
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Solutions
Outsourcing
After
Before
?
?
With CPE, there is a finite number of mailboxes,
leaving some users without mailboxes.
With WITS2001 Voice Mail, users can be easily
added or removed as needed.
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Solutions
Any time, Anywhere Communication
Before
After
Our strategic vision for the university
recognizes that technology for communication and
networking is critical. Verizon has been
instrumental in helping us plan the best ways to
connect our information resources and our
students. President, State
University
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Solutions
Increase Efficiency
...Please hold
Dept D
Dept D
Dept C
Dept C
Dept B
Dept B
Dept A
Dept A
Theres a very competitive market out there. To
succeed, we need to do things better, faster and
cheaperand we need to communicate with our
customers the most effective way we
can. Director of Systems and Technology, City
Newspaper
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Why WITS2001 Voice Mail?...
...why WITS2001 Voice Mail is the best choice for
your messaging and enhanced application needs
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Whos In the Game?

• CPE Providers
• PBX integrated
• Stand alone

WITS2001 Voice Mail
Octel Sierra
Centrex
CO
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WITS2001 Voice Mail Advantage Managed Service

• Leave management of your voice messaging system
  to us and concentrate on your core business.
• Verizon provides an extraordinary level of
  support.
• The real cost of CPE is often higher than
  WITS2001 Voice Mail.

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WITS2001 Voice Mail Advantage Flexibility
Benefit
Need
Less risk in the buying decision For those with
Lucent Voice Mail, ensures consistent interface
with callers Same number for voice and voice
mail No need to purchase special equipment
Scaleable Uniform Integrated Adaptable
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WITS2001 Voice Mail Advantage Disaster Recovery
Because its located off-site, the voice mail
system is still in operation.
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The Product Package...
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Basic Applications
Messaging-Only Mailbox
Voice Messaging Mailbox
Callers can leave messages, but no live phone
rings.
Subscriber can answer phone call or let voice
mail pick up.
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Basic Applications FaxAgent
FaxAgent
Employee retrieves messages...
Fax is sent to mailbox
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Basic Applications Bulletin Broadcast
The sales meeting is at 3pm in the large
conference room
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Basic Applications Call Notification
To leave a message, press If urgent,
press
1
2
3
2
1
Immediately notified of call
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Enhanced Applications Automated Attendant
If your know the extension, press 1, followed by
the extension...
2
3
6
1
4
To spell the persons last name, press 2,
followed by...
S
M
I
T
H
2
30
Enhanced Applications Information Center
Mailboxes
Listen Information for
and Reply Responding to
Listen Only Information for
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New Capabilities

• Service _at_ Once Reporting
• Multiple dialing plans
• Networking
• Extension Mailboxes

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Future Enhancements

• Enhanced Extension Mailbox
• Web based provisioning
• Fax Networking
• Busy/No Answer Greetings

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Why WITS2001?
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Single Point of Contact
With Verizon as your single point of contact,
communication is easy to manage, with fewer bills
and faster service.
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Best-in-Class Partnership

• Lucent is the worlds leading provider of voice
  processing.
• Verizon has over 100 years of experience in
  managing the public network.
• High record of quality and reliability
• Unparalleled support

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Service and Support

• Consultation
• Professional implementation team
• System monitoring/maintenance
• End-user support

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Network-based Solution
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Next Steps...
...what are your needs for WITS2001 Voice Mail?