Diapositiva 1

1
DIRECTORATE GENERAL FOR HEALTH CARE INNOVATION,
SYSTEMS AND TECHNOLOGIES
2
TYPES OF HEALTH CARE INNOVATION
INNOVATION IN CITIZEN RELATIONS
INNOVATION IN PROFESSIONAL PERFORMANCE VIA THE
USE OF ICTS
ORGANISATIONAL INNOVATION
3
THE INNOVATION IN CITIZEN RELATIONSHIP IS A
STRATEGIC LINE OF INNOVATION OF THE ANDALUSIAN
HEALTH MINISTRY
The development of a new citizen relations
framework
4
Innovation in the Framework of Citizens Relations
Improving people's health and quality of life
exploiting the possibilities offered by new
information technologies and communication
Building a more accessible, equitable,
interactive, participatory, transparent and
personalized system.
Moving towards a single healthcare system for a
single patient, without exclusion and digital
divide.
5
(No Transcript)
6
INNOVATION IN CITIZEN RELATIONS
Nuevo Portal Web de Salud
7
digital TV
WEB Portal
Mobile Telephony
Screens in Health Centres
Sport and Health Healthy eating To grow we have
to eat Seeing is donating Dientín Born
smoke-free Pita flash Physical activity spot Did
you know...? Health quiz Healthy
recipes Tonsillectomy Relaxation Interviews Ask
your doctor

• Sport and Health
• Healthy eating
• To grow we have to eat
• Seeing is donating
• Dientín
• Born smoke-free
• Pita flash
• Physical activity spot
• Did you know...?
• Health quiz
• Healthy recipes
• Tonsillectomy
• Relaxation
• Interviews
• Ask your doctor

• Sport and Health
• Healthy eating
• To grow we have to eat
• Seeing is donating
• Dientín
• Born smoke-free
• Pita flash
• Physical activity spot
• Did you know...?
• Health quiz
• Healthy recipes
• Tonsillectomy
• Relaxation
• Interviews
• Ask your doctor

Vaccine information (pilot application with
local interaction) (Planned portfolio
of Interactive services)
8
To know ... Opinions, suggestions, needs and
.... Improvement proposals... of the
citizen. To investigate ... ... what they
expect from the AHPS ... what Healthcare System
they want... ... what the citizen thinks of
certain iniatiatives taken in the health sector
9
902 505 060
24 x 7 Telephone service

• ...responds to the most frequent questions from
  the public. The answers are
• Useful
• Updated
• Guaranteed and supported by healthcare experts
• Understandable

ACCESSIBLE, SAFE and HIGH QUALITY service
10

• ...the items are
• Baby food
• Pediatric tips
• Eating habits
• breastfeeding
• Artificial feeding
• Sexuality and young people
• Vaccines
• Medicines
• Diabetes
• Chronic Diseases

902 505 060
11
NEW HEALTH WEB PORTAL a new design and
information architecture
Clear and Structured Design, focused on
citizenship Our organization Andalucía in
Health Quality Policies and Strategies Health
Promotion and Prevention Research, Development
and Innovation Staff Policies Health Information
and Statistics News and topics of interest
Clear and Structured Design, focused on
professionals News Your Regional Ministry on
line Top topics ECT Access
Clear and Structured Design, focused on
professionals BV-SSPA Calendar and
events CADIME Virtual Office Public
employment Legal documents
12
Multidevice Platform

• Features
• Multichannel architecture that will facilitate
  access, navigate and operate the Health Portal
  through the greatest number of potential
  communication channels
• Based entirely on tools and open source
  technologies
• Meets standards for publication of content
  (MobileOK - W3C Mobile Web Best Practices Working
  Group)
• It adapts to the browser that accesses (WURFL)gt
  6000 Models

13
Virtual Assitant

• Features
• Innovative technology of last generation, which
  makes use of language processing.
• Intelligent content integration.
• Dialogue with operational, social and emotional
  intelligence and high degree of naturalness.
• Voice replies for improved accessibility.
• Integration with e-Government.
• Spellchecker.

14
DIRECTORATE-GENERAL FOR HEALTH CARE INNOVATION,
SYSTEMS AND TECNOLOGIES
Thank you for your kind attention!