Improving Group Climate

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Improving Group Climate Group Cohesiveness

• attraction
• loyalty
• Esprit de corps
• Groups goal becomes ones own
• Groupthink!

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Gibbs Defensive Supportive Climate behaviors

• Evaluation Support
• Control Problem-orientation
• Strategy Spontaneity
• Neutrality Empathy
• Superiority Equality
• Certainty Provisionalism

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Confirming Disconfirming Responses

• Confirming direct, agreement with content,
  support, clarifying, expressing positive feeling
• Disconfirming impervious, interrupting,
  irrelevant, tangential, impersonal, incoherent,
  incongruous

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Types of Listening

• Discriminative
• Comprehensive
• Critical
• Therapeutic
• Appreciative

• Hearing
• Analyzing
• Empathizing

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Non-Listening Behaviors

• Pseudolistening
• Monopolizing
• Selective Listening
• Defensive Listening
• Ambushing
• Literal Listening

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Active Listening /Perceptual Check

• Stop
• Look
• Listen
• Ask
• Paraphrase content
• Paraphrase Feelings

• Describe behavior
• Provide at least 2 interpretations
• Ask for feedback