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SECURE MOBILE PHONE PROTECTION PROGRAMME
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SELLING SECURE
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SELLING SECURE

• What is SECURE?

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SELLING SECURE
SECURE is

• Mobile insurance service programme
• An Agrani Switch offering
• First service provision of its kind in India
• For every customer, for every Mobile
• Phone of any Make or Model

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SELLING SECURE

• Product Range
• Secure - New Phone Extended Warranty
  (Electrical / Mechanical breakdown cover) 12
  months extension, mandatory
• Complementary to all Switch customers
• Secure Plus - New Phone Theft and Accidental
  Damage cover, 1 yr, Optional and renewable.
• Offered as value added up-sale to the customers
• Secure Total - An open market 24 months
  extended warranty with 12 months theft and
  accidental damage cover for existing handset
  owner and refurbished phones sold through ACL,
  cover for phones up to 1yr old

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SELLING SECURE

• Electrical/Mechanical breakdown
• The actual breaking or burning out of any covered
  component causing stoppage of normal operation
  and necessitating immediate repair or replacement
  before normal operation can be resumed. This
  cover will be identical to the manufacturers
  warranty.
• Theft and Accidental Damage
• Sudden and unforeseen theft or damage (i.e. in
  consequence of being dropped or run over by a
  vehicle, water logged or similar incidences) to
  the Equipment during the period of Insurance.

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SELLING SECURE
Product - Secure Plus
The Price banding for the handsets with which the
particular policy should be sold
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SELLING SECURE
Product - Secure Total
The Price banding for the handsets with which the
particular policy should be sold
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SELLING SECURE

• HANDSET PRICE BANDINGS

Product PIN numbers Secure SA 00001 SB
00001 SC 00001 SD 00001 SE 00001 Secure
Plus PA 0001 Secure Total TA 0001
Rs.3000-6000 Rs.6001-10000 Rs.10001-
15000 Rs.15001-25000 Rs.25001- 40000
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SELLING SECURE

• Summary of the features-
• Switch customers get 1 yr extended warranty as
  complimentary over manufacturers guarantee
  period
• Optional Theft and Accidental damage cover as per
  the choice of the customer
• Tailored price matrix
• Product replacement in the event of uneconomical
  repairs
• Free phone line as helpline for the customer
• Brand Secure
• Dedicated Technoaid support behind Secure
  programmes
• Simple claim procedure
• No customer pay and claim back process for the
  customers all claims settled direct with
  Technoaid

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SECURE features .........
SELLING SECURE

• SECURE claim limits

• Repair or replacement costs up to a of the
  original value paid for the product based on
• Up to 3 months 100
• 3 to 6 months 75
• 6 to 12 months 60
• 12 to 24 months 50

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SECURE features.......
SELLING SECURE
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SELLING SECURE
SESSION -II
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SELLING SECURE
How does SECURE works

• OWNED STORES
• Switch customers get 1 years extended warranty
  as complimentary over manufacturers guarantee
  period
• Customer pays additional premium to buy 1 yr
  Theft and Accidental damage Cover for their
  Mobile handset - Secure Plus (renewable cover)
• The store captures and registers the customer
  details through the POS system

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SELLING SECURE
Policy registration process
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SELLING SECURE
How does SECURE works

• FRANCHISE
• Switch Franchise customers get 1 yr extended
  warranty as complimentary over manufacturers
  guarantee period
• Customer pays additional premium to buy 1 yr
  Theft and Accidental damage Cover for their
  Mobile handset (renewable cover)
• The customer has to register either policy with
  the store for getting the cover activated
• Registration process slip registration, to be
  send back after filling in the following details
  
• PIN No.- IMEI No.-
• Name of the Customer- Invoice No.-
• Date of purchase- Model and Make of handset-
• Dealer Stamp-

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SELLING SECURE
Policy registration - Slip
The Price banding for the handsets with which the
particular policy should be sold
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SELLING SECURE
Claim process
Calls WA on a toll free no.
Customer
Warranty Asia
After Identifying the customer WA directs the
customer to the nearest Technoaid / Switch store
Technoaid verifies the customer, checks the copy
of purchase Invoice, PIN no. , prepares the
estimate and faxes to WA for approval
Customer reaches the nearest Technoaid
Technoaid
Technoaid receives the authorization No. and
repairs the Mobile at no cost to the
Customer Invoice send to ACL HQ
Approves the claim and gives authorization No. to
Technoaid
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SELLING SECURE
SESSION -III
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Do
SELLING SECURE

• ALWAYS GIVE EVERY CUSTOMER THE PRESENTATION AND
  CHOICE!
• USE A SIMPLE STEP SELL

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Do
SELLING SECURE

• Always sell a policy corresponding to the same
  price band of the phone ( the price bands are
  mentioned at the corner of the Secure card.)
• Always complete the registration slip before
  handing over Secure to the customer

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Do
SELLING SECURE

• Always suggest the customer to retain the Secure
  card, and if any change in address or contact
  number inform on the Secure helpline.
• Hand over the customer the jacket, card and the
  booklet as a complete product when they buy
  Secure Plus.

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Don'ts
SELLING SECURE

• Ever sell the incorrect price band of warranty
  with the handset
• Forget to send in complete registration slip for
  every customer
• Miss direct the customer on the coverage of the
  Secure policy