COMMUNICATION PROCESS

1
COMMUNICATION PROCESS CROSS-CULTURAL ASPECTS
2
COMMUNICATIONS
THE SUCCESSFUL EXCHANGE OF INFORMATION BETWEEN
INDIVIDUALS.
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GUIDELINES FOR EFFECTIVE COMMUNICATION

• PREPARE YOURSELF
• CHECK PARTNER
• BE POSITIVE
• USE I MESSAGES
• BE SPECIFIC
• ACTIVE LISTENER
• STAY FOCUSED

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FACTORS OF INTERPERSONAL COMMUNICATIONS

• SELF-CONCEPT
• POOR SELF-CONCEPT
• COPING WITH ANGRY FEELINGS
• ADMIT YOUR EMOTIONS
• SELF-DISCLOSURE

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ELEMENTS OF THE COMMUNICATION PROCESS
1. IDEATION 2. ENCODING 3. TRANSMITTING
4. RECEIVING 5. DECODING 6. IDEATION
Refracting Noises
Message
SENDER
Feedback
RECEIVER
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STYLES OF COMMUNICATION

• FRIENDLY, SOCIABLE OR PLAYFUL
• DIRECTIVE, PERSUASIVE, DEMANDING,
• EVALUATIVE, BLAMING, OR PRAISING
• SPECULATIVE, TENTATIVE, UNCERTAIN,
• SEARCHING, REFLECTING, EXPLORING OR
• INTELLECTUAL
• DISCLOSING, REVEALING, EXPLICIT, RESPONSIVE,
• ACCEPTING, AND AWARE

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COMMUNICATION BARRIERS
PREOCCUPATION EMOTIONS HOSTILITY STEREOTYPING DEFE
NSIVENESS STATUS ENVIRONMENT INTEREST EDUCATION
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CROSS-CULTURAL MISUNDERSTANDINGS

• SOCIAL COURTESIES
• FLOW OF INFORMATION
• ASSERTIVENESS
• CULTURE
• HONESTY

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BARRIERS TO CROSS-CULTURAL UNDERSTANDING

• SONGS, SYMBOLS, AND GESTURES
• ACCENTS
• JIVE AND JARGON
• LACK OF TRUST

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SIGNS AND GESTURES

• MALCOLM X
• CONFEDERATE FLAG
• HANDSHAKES
• PEACE SIGN
• POLITICAL CARICATURES
• NATIONAL FLAGS
• CLENCHED FIST

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ACCENTS

• AMERICANS OFTEN REACT NEGATIVELY WHEN
• LISTENING TO PEOPLE WITH STRONG FOREIGN
• ACCENTS
• INDIFFERENT WHEN SOMEONE IS STRUGGLING
• WITH THE ENGLISH LANGUAGE
• CAN LEAD TO OTHER ASSUMPTIONS AND BIASES

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