To understand interpersonal communication process

1
Tutorial

• To understand interpersonal communication process
• To identify common barriers to effective
  communication and how to overcome them.

2
Agenda

• Quick Review
• In-class Exercise on Communication
• (one-way and two-way communication)
• Discussion

3
The Communication Process
4
Key Elements in Communication

• Senders Encoding
• Receivers Decoding
• Discussion
• We Need Perspective Taking!

5
Key Elements in Communication
Low channel richness
High channel richness
6
One-way communication

1. Facing the group, the demonstrator will instruct
   the participants how to draw a diagram. And s/he
   can answer all questions from participants.
2. Question what is the channel?

7
Two-way communication

• A demonstrator will communicate a drawing to the
  participants so that they can correctly replicate
  the drawing on their papers.
• Participants may neither ask questions nor give
  audible responses.
• Question what is the channel?

8
Discussion

1. What are your feelings about one-way and two-way
   communication? Which one you like better, and
   why?
2. Is one-way or two-way communication better?

9
One-Way Communication Two-Way Communication
Advantages Advantages
Fast (efficient) Clarification of Message (more accurate)
Nonthreatening to Sender Receiver Input (immediate feedback)

Disadvantages Disadvantages
Probability of Misunderstanding (less accurate) More Time-Consuming
Receiver Frustration Threatening to Sender
Receiver Resentment
10
3. Which Barriers?
Emotions
Filtering
Barriers to Effective Communication
Information Overload
Apprehension
Selective Perception
Language
11
4. Lessons for Effective Communication

• Use Feedback - ask a set of questions about a
  message to determine whether it was understood as
  intended
• Simplify Language - tailor the language to the
  audience for whom the message is intended
• Watch Nonverbal Cues actions should be aligned
  with words
• Listen Actively - listen for full meaning
• Constrain Emotions - emotions severely cloud and
  distort the transference of meaning

12
5. Management Implications

• Managers Dilemma
• Directive (one-way communication) or
  Participative (two-way communication)?
• Manipulation of Information
• One of the most frequently used management
  tactics