Chapter 3: Listening

1
Chapter 3 Listening

• Listening as a skill
• Types of Listening
• Improving Listening skills

2
Listening as a skill

• Important skill to master
• Hearing- physiological process involving sound
  waves
• Listening- mental process involving paying close
  attention to, and making sense of, what is heard
• Job/Academic skill
• Most Fortune 500 companies require some kind of
  listening training
• Business managers rank listening as 1 skill
• 90 of class time in American colleges in spent
  listening
• Speaking skill
• Good listeners are good speakers

3
Types of Listening

• Appreciative
• for enjoyment
• Empathic
• to provide emotional support
• Comprehensive
• to understand a message
• Critical
• to evaluate a message
• Comprehensive and Critical are most closely tied
  to public speaking

4
Improving Listening Skills

• Take Listening Seriously
• Be Active
• Resist Distractions
• Dont be diverted by appearance or delivery
• Suspend judgment
• Focus your listening
• Main points
• Evidence
• Take notes effectively