STSI

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• STSI

Shared Travel Services Initiative
fmi Presentation Gary Kehoe November 25, 2005
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Agenda

• Shared Travel Services Initiative (STSI)
• Vision
• The GC Travel Environment
• What is STSI?
• The Travel Process and Travel AcXess Voyage (TAV)
• TAV Benefit Summary
• TAV Business Results- Key Highlights
• Expense Management Tool (EMT)
• What Is EMT?
• EMT Core Benefits
• EMT Stakeholder Benefits
• EMT Implementation Timeline
• Next Steps
• EMT Demo

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• The Government will modernize
• and reform management
• practices This means changing
• the way Government works.
• Budget 2005

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Vision
To actively manage the Travel Commodity by
leveraging a suite of world class integrated
travel tools that provide a user experience and
business insight like never before. This new
shared service capability will improve the travel
process for employees and enable PWGSC to
negotiate best-of-breed rates and share these
benefits across the GC.
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Vision

• To achieve this shared service vision
• We need a Shared Goal
• Recognize that this vision is a Shared
  Responsibility
• Understand that active commodity management will
  lead to Shared Benefits for all

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The GC Travel Environment

• Key Stats
• 200,000 GC Travellers
• GC travel expenditure in FY04/05 was 1.2
  billion
• Challenges that need to be addressed
• Increasing industry transaction fees
• Limited use of technology
• Continuous need for policy compliance and
  accountability
• Greater need for automated travel booking and
  expense claim settlement
• Lack of travel expenditure data that could be
  used to fully leverage GC purchasing power

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The GC Travel Environment Continued

• The integrated solution (from booking info to
  EMT) will provide the required insight into GCs
  Travel commodity spend

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04/05 Airline Usage Traveller Preference
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04/05 GC Top Ten City Pairs
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STSI Overview

• The Shared Travel Services Initiative (STSI) is
  in response to a Government of Canada initiative
  to
• automate, simplify, streamline and improve the
  efficiency, economy and convenience of the total
  travel experience, from the trip planning stage
  through to the expense reporting, reconciliation,
  settlement and data analysis and reporting.

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The Travel Process And Travel AcXess Voyage (TAV)
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TAV Benefit Summary

• The solution benefits are driven by an integrated
  implementation. Taking a holistic view of
  benefits and commodity outweighs the total cost
  of the transaction fees.

EMT Benefits
Transaction Fees
DTC Benefits
OBT Benefits
Commodity Management

• OBT (20)
• Call Center (40)
• EMT (8 - 15)

• Policy compliance
• Accountability
• Business Intelligence
• Fact-based decision making
• Process Time Saving

• Air
• Hotel
• Car Rental
• Other

• Transaction fee savings of 50
• Visual Guilt Savings
• Time Savings
• Business Intelligence and reporting

• Spend volume rebates
• Best of breed insurance
• Reduced cost of travel advances
• Rewards program

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TAV Business Results- Key Highlights

• OBT Adoption Rate 18 (October 2005)
• OBT transaction fee savings reached 103.6K/month
  .
• OBT lower ticket price savings estimated at
  285K/month
• 1.1M GC rebate when DTC charge volume hits 500M
  
• 7 reduction in the call centre transaction fee
• In FY 04/05 Ticket Trax yielded 1.1M in
  savings by harvesting unused tickets/credits
• 896K was paid out during FY 04-05 for employee
  and vehicle insurance settlements previously paid
  by the GC
• Air Fare Savings 19.6M during FY 04-05 due to
  better rate negotiations and lowest fare
  selection by travellers

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EMT

• Expense Management Tool (EMT)
• The Expense Management Tool (EMT) is a Commercial
  Off-the-Shelf (COTS) product, commercially known
  as Concur.
• The EMT is the final component of the integrated
  TAV solution.
• The EMT complements the Portal and OBT, and it
  allows users to perform expense management tasks.
  
• The EMT integrates several services Government
  travel cards, Amex TAN Database, portal and OBT
  connectivity, reporting tools, and Departmental
  Financial Management Systems (GX, Free balance,
  Oracle and SAP interfaces under development).
• Users will access the EMT via the TAV Portal
  (Manage Expenses link).

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EMT Stakeholder Benefits
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Integration of the Traveller Experience
The integration of the portal, the On-line
Booking Tool, the Expense Management Tool and
reporting functions
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EMT Implementation Timeline
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Next Steps

• Increase awareness (Executives and Employees)
• Implement EMT at your department (Feb May)
• Training
• Implementation Support
• Directed Purchasing
• Change Travel Directive
• Mandate Card usage
• Drive overall adoption
• Actively monitor and manage travel