ACTE Power Poll Results

1

• ACTE Power Poll Results
• Do you allow your travelers to book their travel
  outside of a preferred channel (agency,
  self-booking tool)?
• YES- 91
• NO- 9

2

• ACTE Power Poll Results
• If yes, please indicate the main reasons for
  doing so
• Lower Costs 20
• -Vendor does not participate in GDS - 20
• -Vendor agreement is based on direct booking -
  20
• -Company culture - 0
• -No mandate to use preferred channel in the
  travel policy - 0
• -N/A travelers may not book outside of preferred
  channel - 40

3

• ACTE Power Poll Results
• Does your agency use any other technology tool
  besides the GDS and phone to access travel vendor
  inventory and make bookings?
• YES- 64
• NO- 36

4

• ACTE Power Poll Results
• What is the primary drawback currently to booking
  outside of preferred channels?
• Security and locating traveling employees in an
  emergency - 18
• Consolidated reporting 82
• Credit card reconciliation 0

5

• What you need to know about
• multi-channeling?
• PresenterHerman Mensink, Vice President, EMEA,
  PRISM Group, Inc.

6
Channel fragmentation
Provider.com
Airlines, hotels, carrental companies etc.
Orbitz, Opodo
Combined providers.com
E- Intermediary.com
Expedia, Travelocity, Vliegwinkel
Traditional Intermediary.com
All AgenciesE-booking systems
Traditional Intermediaries
All traditional agencies
7
Channel fragmentation

• Provider.com
• One type of travel arrangement per provider
• Direct contact with the provider
• Benefits
• Can check multiple itineraries and schedules 24
  hours a day.
• Make emergency arrangements quickly (such as
  family emergency).
• Drawbacks
• Airline or hotel reservations are not always
  cheaper online
• Co comparison with competition
• Often require credit card payment at time of
  booking
• No Management Reporting
• Refund / reissue handling ??

8
Channel fragmentation

• Combined Providers.com
• More types of travel arrangement
• Direct contact with the provider
• Benefits
• Can check multiple itineraries and schedules 24
  hours a day.
• Can call directly or check the web site.
• May give special benefits through the web site to
  frequent travellers
• Drawbacks
• Airline or hotel reservations are not always
  cheaper online
• No comparison with competition
• Often require credit card payment at time of
  booking
• Dispersed Management Reporting
• Refund / reissue handling ?

9
Channel fragmentation

• E-intermediary.com
• All types of travel arrangements
• Benefits
• Can check multiple itineraries and schedules 24
  hours a day.
• Can call directly or check the web site.
• Drawbacks
• Airline or hotel reservations are not always
  cheaper online
• Dispersed Management Reporting
• Dispersed management reporting
• Refund / reissue handling ?

10
Channel fragmentation

• Traditional Intermediary.com
• All types of travel arrangements, irrespective of
  provider
• Benefits
• Can check multiple itineraries and schedules 24
  hours a day.
• Standardised, integrated Management Reporting
• Reduced costs
• Fallback in case of change en-route
• Drawbacks
• Must check all itineraries yourself.
• Takes time to check these itineraries and
  multiple services.
• Must do bargain hunting yourself

11
Channel fragmentation

• Traditional Intermediary
• All types of travel arrangement irrespective of
  provider
• Benefits
• Personal Advice
• Standardised, integrated Management Reporting
• Drawbacks
• No (or limited) 24/7 accessibility
• More expensive

12

• Questions
• From a multi-channeling perspective
• What is the future of the GDSs
• How should low-cost airlines be managed
• How do you ensure consistency in data provision
• What is the impact of airline alliances vs
  individual airlines
• Will this complex distribution chain be overall a
  cheaper solution from a corporate
  cost-perspective