Forretning og Ledelse Lektion 7

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Forretning og Ledelse Lektion 7
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Forretning og Ledelse Lektion7
Proces Ledelse
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Forretning og Ledelse Lektion7
Process Ledelse
Goal Performance Resource Interface
The Three Performance Needs
Goals
Design
Management
Organization Goals
Organization Design
Organization Management
Organization Level
Process Goals
Three levels of performance
Process Management
Process Level
Process Design
External/KPI's
(RACI,Process Management)
Job/Performer Goals
Job Design
Job/Performer Management
Job/Performer Level
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Forretning og Ledelse Lektion7
Process Ledelse
Hvilke processer?? Tjah?? Delvis branche
historisk bestemt Eksempel er ITIL (næste slide)
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ITIL High Level Model
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HPS key process list Level 0
driver processes
manage risk
develop business strategy
manage the portfolio
report performance
deliver services
pursue opportunity
generate demand
value-add mainstay processes
manage customers
quote to cash
enabling support processes
manage knowledge and IP
procurement
manage partners
resource management (workforce)
manage master data strategy
manage finance
manage human resources
provide legal services
manage facilities
provide IT
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Forretning og Ledelse Lektion7
Process Ledelse
KPIs, or key performance indicators help
organizations achieve organizational goals
through the definition and measurement of
progress. The key indicators are agreed upon by
an organization and are indicators which can be
measured that will reflect success factors. The
KPIs selected must reflect the organization's
goals, they must be key to its success, and they
must be measurable. Key performance indicators
usually are long-term considerations for an
organization. Source Webopedia
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Forretning og Ledelse Lektion7
Process Ledelse
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Forretning og Ledelse Lektion7
Process Ledelse
En RACI matrix specificerer Responsible,
Accountable, Consulting, Information for hvert
procestrin
Trin1
Trin2
Rolle 1
A
I
Rolle 2
A
R
Rolle 3
C
C
Rolle 4
I
R
A,R Kun én!
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Forretning og Ledelse Lektion7
Process Ledelse
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Byggeprocessen
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Byggeprocessen

• Hvorfor går det galt?

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Hovedprocesser
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Emhætten.
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Emhætten RACI (responsible, Accountable,
Consulting,Information)
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Hvorfor går det galt?

• Mange små processer
• Sammenhængende processer
• Ansvar flyttes
• Skarp arbejdsdeling (faggrænser)

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Forretning og Ledelse Lektion7
Process Ledelse
BPR Business Process Re-enginering Glem alt!
Start forfra! (Ford, Mazda)
Lean Gør processerne så "slanke" som muligt!
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Forretning og Ledelse Lektion7
Process Ledelse
Lean manufacturing refers to an evolving dynamic
new process of production covering the total
enterprise, embracing all aspects of industrial
operations (product development, manufacturing,
organization and human resources, customer
support) and including customer-supplier
networks, which is governed by a systemic set of
principles, methods and practices. Key lean
principles are perfect first-time quality, waste
minimization by removing all activities that do
not add value, continuous improvement,
flexibility, and long-term relationships. The
lean model stresses an evolutionary process of
change and adaptation, not an idealized
technology-driven end state. A central organizing
concept is the sustainable enterprise, where the
corporation builds mutual-gain processes and
relationships with its multiple stakeholders
(labor-management, assembler-supplier,
assembler-distributor-customer,
company-shareholder, company-government-society-en
vironment).
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Forretning og Ledelse Lektion7
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Forretning og Ledelse Lektion7
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Forretning og Ledelse Lektion7
Produktudvikling i fødevare branchen
Projektindstilling 5-8 uger Projektgodkendelse
2-4 uger Faseopdelt gennemførelse 12-18
mdr Indkøring i produktion 3-4 uger Ialt ca. 20
mdr. Ventetider 10-12 uger
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Forretning og Ledelse Lektion7
Process Ledelse
Opgave til næste gang. (Skal ikke afleveres!)
Frembring et forslag til hoved processer for
ITU! Udarbejd et proces diagram for een
proces Udarbejde en RACI matrix for denne proces.
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Forretning og Ledelse Lektion7
Process Ledelse