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Meeting Objectives

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... the ITS organization and with customer constituencies ... What knowledge / expertise do you need on the team? Who will represent the voice of the customer? ... – PowerPoint PPT presentation

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Title: Meeting Objectives


1
Meeting Objectives
  • Learn alternative ways to interact within the ITS
    organization and with customer constituencies to
    improve organizational effectiveness.
  • Encourage individual and team empowerment among
    ITS managers.

2
Meeting Plan
  • Kolb Learning Styles Exercise
  • Whos Got the Monkey?
  • Team Development Exercises (3)
  • Wrap Up

3
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4
Purpose
  • Describes the ways you learn and how you deal
    with ideas and
  • day-to-day situations.

5
Helps You Understand . . .
  • How you solve problems
  • How you work in teams
  • How you manage conflict
  • How you negotiate personal and professional
    relationships

6
How You Take in Experiences
Concrete Experience Abstract Conceptualization
  • Learning from specific experiences
  • Logically
  • analyzing ideas

7
How You Deal With Experiences
Active Experimentation Reflective
Observation
  • Learning by doing
  • Carefully observing before making judgements

8
Learning Style Types
Concrete Experience
Active Experimentation
Reflective Observation
Abstract Conceptualization
9
Diverging Style
  • Being imaginative
  • Understanding people
  • Recognizing problems
  • Brainstorming
  • Being open-minded

10
Assimilating Style
  • Planning
  • Creating models
  • Defining problems
  • Developing theories
  • Being patient

11
Converging Style
  • Solving problems
  • Making decisions
  • Reasoning deductively
  • Defining problems
  • Being logical

12
Accommodating Style
  • Getting things done
  • Leading
  • Taking risks
  • Initiating
  • Being adaptable practical

13
Implications forWorking in Teams
  • When all styles are represented, more
    alternatives are considered and you develop more
    robust solutions.

14
Implications forResolving Conflict
  • Different learning styles can cause conflict.
  • Understanding different learning styles can
    leverage your strengths rather than aggravate
    your differences.

15
Implications forCommunicating at Work
  • Present information in a manner that is
    appropriate for the targets learning style

16
Summary
  • The Kolb Learning Style Inventory helps you
  • Understand your learning style and those of
    people you interact with.
  • Take advantage of diverse learning styles to
    solve problems in groups.
  • Communicate in a style that is appropriate for
    the target.

17
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18
Module I Instructions
  • Find your team
  • Go to your breakout room
  • Review the case
  • Review your roles
  • SOLVE THE PROBLEM!

19
Module I Debrief
  • How did you do it?
  • What worked well?
  • What could have been done better?

20
Problem Solving Techniques
21
Opportunity Statements
  • Describe the opportunity or problem free of
    causes or solutions
  • Describe the deviation from what is expected
  • There may be multiple problems

22
Configuring Your Team
  • What knowledge / expertise do you need on the
    team?
  • Who will represent the voice of the customer?
  • Who can be your constructive antagonist?

23
Data Collection
  • Collect
  • Categorize
  • Weigh severity
  • View
  • Graph
  • Pivot Table

24
Analysis
  • Process Analysis
  • Sequential Analysis
  • Change Analysis

25
Module 2 Instructions
  • Reconvene your original group
  • How would you approach you problem solving
    differently if you were to start over?

26
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27
Solution Development
  • Can you eliminate the root cause?
  • Can you identify the trigger?
  • Can you create a barrier that will keep the
    trigger from initiating the problem?

28
Measurements Continuous Improvement
  • What should we measure?
  • Effectiveness
  • Efficiency
  • How should we report and track?

29
Communicating
  • With customers
  • Manage their expectations
  • Under Commit /Over Deliver
  • With constituencies

30
Module 3 Instructions
  • Assume that you have arrived at a solution
  • How will you work together to implement the
    solution?
  • Who - What - When - Where - How????
  • How will you work differently when you return to
    your real job tomorrow?

31
Whats Next?
  • What should you as managers be empowered to do
    individually?
  • How do we collaborate among the Manager ranks?
  • How should Managers interact with
  • their Director
  • Directors from other organizations

32
Whats Next?
  • Work out logical handoffs among organizations.
  • Plan a follow up meeting
  • create a self report card using real life events
  • What are the implications for one-stop-shopping?
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