Chapter 7: Listening

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Chapter 7 Listening
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Content

• Chapter check
• Hearing
• Listening
• Forms of Listening
• Styles of Listening
• Question to Ponder On

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Chapter Check

• Differentiate HEARING from LISTENING

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Hearing

• Physiological activity that occurs when sound
  waves hit our eardrums
• Passive we dont have to invest any energy to
  hear

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Listening

• Complex process that includes being mindful,
  physically receiving messages, selecting and
  organizing information, interpreting
  communication, responding and remembering
• Active process that requires energy

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Listening

• Being mindful
• fully engaged in the moment
• Increasing understanding
• enhances others communication - more
  understanding
• 2. Physically receiving messages
• - hearing can be declined when we are fatigued
  or when we have to be attentive for extended
  times without breaks

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Listening

• 3. Selecting and organizing material
• We selectively attend to some messages and
  elements of our environments and disregard others
• Selecting depends on factors such as interests,
  cognitive structures and expectations
• Once we select, we organize what weve received

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Listening

• 4. Interpreting communication
• We put together all that we have selected and
  organized to make sense of the overall situation
• 5. Responding
• Communicating attention and interest as well as
  voicing our own ideas
• 6. Remembering
• - Retaining what you have heard

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Forms of Nonlistening

• Pseudolistening
• pretending to listen
• 2. Monopolizing
• hogging the stage by continually focusing
  communication on ourselves instead of the person
  talking
• 3. Selective listening
• - focusing on only particular parts of messages

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Forms of Nonlistening

• 4. Defensive listening
• involves perceiving personal attacks, criticisms,
  or hostile under tones in communication when no
  offense is intended
• 5. Ambushing
• - listening carefully for the purpose of attacking

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Forms of Nonlistening

• 6. Literal listening
• - listening to only the content of meaning and
  ignoring the relationship level of meaning

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Listening Styles

• 2. Relational listening
• Were as concerned or even more with the
  relational level of meaning
• When we listen to a friend, partner, parent, etc.

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Question to Ponder On

• What are some of the things that triggers your
  interest to listen?