Enterprise Finance The Wind of Change

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Enterprise Finance The Wind of Change

• Presented by Ron Hardwick
• Strategic Procurement and Payments Manager
• The City of Edinburgh Council

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Outcomes

• Hear about the Edinburgh Experience.
• Background and history of Enterprise Finance.
• Change management strategy what worked?
• Change management strategy what didnt?
• Where are we in the change management matrix
  today?
• Towards 2009 and the achievement of
  best-in-class Oracle P2P.

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The Journey background and history

• Started in 2001with the BT partnership.
• Smart City drivers for change.
• The need to do something anything to alter
  the legacy.
• Feasibility study and business case over 18
  months.
• The answer? Oracle e-procurement.
• Financial flow project down a different path.
• Decision to conjoin the two late in 2003.
• What is EF? What is Oracle?
• Creation of EF project team.
• Go-live April 2005.
• Integration of Financial Services and
  procure-to-pay.
• Extension of BTs partnership deal.
• McClelland and shared services.
• Not finished yet.

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Embracing change what worked?

• Current state analysis exposed flaws.
• Project sponsor DOF.
• Project Board.
• Common purpose with BT.
• Co-location of project team.
• Future state arrangements.
• Implementation approach and plan.
• Big Bang.
• Robust system.

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Embracing change what didnt work?

• Departmental ineptitude.
• Failure of change champions.
• Culture of resistance.
• BT didnt always deliver.
• Arguments about scope/functionality.
• Poor assessment of risk.
• Inadequate communications.
• Lack of resource.
• Lack of continuity of BT staff.
• Lack of project management experience.

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Towards 2009 and best-in-class P2P

• Continue developing Oracle.
• Get rid of feeders and legacy systems.
• Try harder to make the BT Partnership work.
• Achieve benefits through improved P2P strategy.
• Improve customer care listen and learn.
• Continuously improve the P2P product.
• Grow the Purchasing Partnership.
• Help deliver McClelland in Scotland.
• Develop shared service opportunities sell the
  P2P model.
• Aim for Scotland Excel satellite centre of
  excellence status.

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Summary the challenge of change for Enterprise
Finance and CP2P

• Its not about technology, its about people.
• Its about strong leadership.
• Its about top-drawer management.
• Its about energising the whole council.
• Its about motivation.
• Its about persuading people that change is
  force for the good.
• Its about learning and adapting.
• Its about making the pursuit of excellence a
  habit, not an act.
• Its about managing risk.
• Its about communications.
• Its about training and continuous professional
  development.