BSF ICT Managed Service

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BSF ICT Managed Service

• Anne Casey
• anne.casey_at_partnershipsforschools.org.uk

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Managed service

• R2D Commitment to MSP
• SFC1 Commitment to MSP
• SFC2 Commitment in principle from heads and
  governors, affordability, scope, transition
  arrangements.

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Objectives

• Overview BSF Managed Services
• Overview of funding
• Overview of the Output Specification
• Q and A

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Some BSF MSP Legends.
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I have heard managed services dont work?
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• I have been told that schools are directed/given
  ICT hardware in their schools (computers/whiteboar
  ds etc) by their partner (ICT provider)
• and have no choice but to take what theyre
  given

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. and then dont own their computers and are
told when they can change/update them
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Schools that have invested a lot of money in
computers and some schools will be penalised.
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We wont be able to load software .
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We wont have people on site to help us
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FACTs

• The only stipulations of the national BSF
  programme with regard to ICT are that
• The solution should remove from schools the
  burden of procuring and managing ICT
• An area-wide solution should be procured which
  recognises the new dynamics of Every Child
  Matters and the changes in 14-19 education and
• The ICT solutions procured should meet or exceed
  the latest BECTA functional and technical
  specifications

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What is a Managed Service?

• At its simplest a Managed Service consists of a
  single contract designed to deliver all ICT
  systems and services. This comprises provision
  of and support for
• Learning Platform including MIS, VLE and learning
  content
• Wide area network probably linking to the LAs
  broadband service
• Institutional infrastructure (School LAN)
• All users equipment access devices
  peripherals, etc.
• Network services user account management
  e-mail back-up virus protection Internet
  filtering and/or monitoring curriculum software
  servers video-conferencing etc

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And..

• Anywhere, anytime access for all users
• Integration of legacy hardware and software
• Change management operational training
  pedagogical training
• ICT for school administration
• Helpdesk
• Technical support
• Refresh and sustainability
• Local choice

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All students and staff have true open access to
an appropriate ICT device, to facilitate both
class based and personalised learning
All learners have access on-demand to media rich
learning resources and collaboration tools,
anytime/anywhere, through industry-strength
solutions
A Learning Platform integrates student
performance information with appropriate learning
resources
Extensive specialist ICT is available for
specific curriculum areas
Children and information about children are
safeguarded by leading edge computer security
BSF ICT
Seamless real-time student data is available
across schools and the LA for attendance,
assessment and goal setting
Wireless technologies enable true mobility of
access across the school
An industry strength ICT managed service means
that ICT is highly reliable and teaching staff
are not involved in maintaining equipment or
software
ICT enables community exposure to wider services
attracted by school based resources
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ICT Output Specification
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The ICT Supply Chain how it works
LEP Bidding Consortium inc. Construction, FM,
FE, ICT
ICT Partner / key supplier
Active network kit
Computer hardware
Specialist hardware
Services AV, email
Peripheral devices
Curriculum software
VLE
MIS
Tech Support
Training
central provision
some school choice
full school choice
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How is a Managed Service financed?

• BSF capital 225 per pupil place for passive
  network infrastructure
• BSF capital 1450 per pupil place for equipment,
  software and services
• This is a way of describing the overall ICT
  funding envelope.
• It is NOT an allocation formula for schools.
• School revenue 80-120/pupil/year for the
  5-year life of the ICT contract to fund on-going
  maintenance of the ICT managed service extra
  elements of local choice funds the refresh pot
  training.

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Camden funding

• Approx 15 million for ICT

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ICT Managed Service - Concerns

• Potential loss of personalised service and
  immediacy of response
• Continuity of support personnel
• Quality of support
• Loss of control of systems
• Fear that contract could impact negatively on
  innovation and development
• Some support will be on-site but some may be
  remote

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Benefits of an ICT Managed Service

• Maximising the transformational potential of ICT
• Reliable infrastructure user confidence user
  engagement improved learning
• Opportunities to benefit from economies of scale
  - procurement, training, 24/7 support, etc
• On site Help Desk
• Sharing skills/expertise - how do we know that
  the current technical provision is providing
  up-to-date quality support?
• Common platforms across the LA consistent and
  compliant service delivery estate wide
• Less impact on service if network manager/
  technical support staff leave or are on long term
  sick

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Further benefits of a Managed Service

• Staff who are transferred under TUPE could find
  themselves with greater opportunity for future
  career development as opposed to direct
  employment by the LAs schools
• Objective performance monitoring, with consistent
  benchmarks
• An experienced and competent ICT provider would
  have the ability to advise over time on issues of
  legislation and market changes
• The ICT managed service provider would take all
  the financial and interface risks
• Cost over-runs would be the ICT service
  providers risk

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SfC 2 part 2a Meeting educational challenges
and key objectives

• The section which should have the outcomes and
  expectations for ICT woven through the whole
  section
• Needs to paint a coherent picture of how you will
  deliver the strategy for change
• Input for how ICT will enable transformation will
  need to come from other LA teams e.g.
  inclusion, 14-19, etc.
• ICT embedded into the thinking

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Sfc2 pt 2b Addressing Key Estate Proposals (and
Project Planning

• J Procurement strategy, need to know what the
  procurement looks like Intended scope of ICT in
  LEP, both functional and procurement scope
• M Managed Service
• N - Affordability
• Need to confirm that S.151 officer supports the
  proposals.
• Schools Governing Body - ICT managed service in
  principle
• ICT indicative contributions confirm that
  schools are aware of likely costs
• O Consultation and managing the process.
  Resources and onward strategy for developing the
  OBC. Evidence that LA has engaged with schools
  and has a process for continuing and developing
  the engagement ICT Steering group, etc. and
  decision making process.

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ICT Work streams parallel to SfC timeline

• Stakeholder engagement
• schools
• working groups/comms etc.
• LA stakeholders CYPS service, corporate, RBC
  other (Sport), Academies
• Use of investment planner to establish current
  spend
• ICT Output Specification begins, linked to
  LA/school visioning work
• Reference visits
• Capacity and resource
• Market interest and commercial issues (ICT
  paymech and ICT contract)
• Dont forget design QIs
• Risk register
• KPIs