UNINTENDED CONSEQUENCES: COMMUNICATION TECHNOLOGY

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UNINTENDED CONSEQUENCES COMMUNICATION TECHNOLOGY
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MILITARY

• COMMANDS
• INTELLIGENCE
• DOCTRINE
• SELECTIVE DISSEMINATION OF INFORMATION
• CHANGE
• WHAT SHOULD BE KNOWN TO WHOM?
• NEED TO KNOW

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COMMUNICATION TECHNOLOGY

• AVOIDANCE OF UNINTENDED CONSEQUENCES
• UNEXPECTED OPPORTUNITIES
• HOW THE ENEMY IS GOING TO USE SAME TECHNOLOGIES
• CHALLENGES
• HOW TO ADOPT
• HOW TO HAVE STRATEGY WHICH TAKES INTO ACCOUNT
  WHAT THE FUTURE HOLDS

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• INFORMATION TECHNOLOGY AFFECTS
• AVAILABLE INFORMATION
• DYNAMICS OF DISSEMINATION
• DECISION MAKING
• VULNERABILITIES

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PROBLEMS

• INFORMATION OVERLOAD
• GOOD PRESENTATION VS. BAD QUALITY DATA

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AVAILABLE INFORMATION

• WHEN INFORMATION IS AVAILABLE, ROLES OVERLAP
• SUPERIORS MICROMANAGE
• SUBORDINATES SECOND GUESS
• (NEWS) MEDIA ATTENTION
• POSTURING
• PROCESS OF DECISION MAKING
• CONSENSUS
• RISK AVERSE DECISIONS
• GROUP THINK
• (BRILLIANT INDIVIDUAL DECISION WILL BE LOST)

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• LOOKING FOR PERFECT INFORMATION VS. GOOD ENOUGH
  INFORMATION
• DANGEROUS IN A BATTLE ENVIRONMENT?

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VULNERABILITIES

• MORE NODES (PERSONS) ACCESSING
• INSIDER THREAT
• DIFFICULT TO DETECT INTRUSION

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DIFFERENCES IN DESIGN

• SAME RESOURCES SHARED
• CIVILIAN AND MILITARY?
• GRACEFUL DEGRADATION
• BACKUP

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INSTANT MESSAGING
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CHARACTERISTICS

• ARRIVE SINGLY
• AWARENESS CHARACTERISTICS

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THEORIES

• COMMUNICATION THEORIES
• CRITICAL MASS
• SYMBOLIC CUES
• MEDIA RICHNESS
• POLYCHRONICITY
• DOING SEVERAL THINGS AT SAME TIME
• MONITORING THEORIES
• PRIVACY
• FAIRNESS

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RESULTS

• SUBSTITUTION, BUT ALSO SOLE MEANS
• POLYCHRONICITY
• SIMULTANEOUS CONVERSATIONS
• QUEUE JUMPING?
• PRIVACY
• FAIRNESS?

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FOOD
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• NUTRITION LABELS IN RESTAURANTS
• NO EFFECT ON FOOD INTAKE
• TYPE OF FOOD
• PEOPLE DO NOT CHOOSE TARGETED FOODS
• TAXES
• IS IT PASSED ON?
• ARE CONSUMERS SENSITIVE TO PRICES
• IS TAX BASE BROAD ENOUGH?

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• ADVERTISING