Altiris Overview

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Altiris Overview

• for Channel Sales Professionals February 1st,
  2007

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Who is Altiris
Altiris is a leading provider of service-oriented
management software that delivers a scalable and
future-proof approach to managing information
technology. Modular solutions from Altiris align
IT service management with business objectives.
Altiris solutions deliver audit-ready security
and automated management of client, server,
mobile and network devices.

• History
• Founded 1998
• Altiris IPO 2002 - NASDAQ ATRS
• Valuation - 700 million
• Value Proposition
• IT Service Management made practical
• Based on industry standards and best practices
• Heterogeneous, cross-platform
• QoS capability down to the client
• Future proof
• Delivering the best total cost of management
  (TCM) advantage

Altiris Corporate Headquarters Lindon, Utah
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The Value of Altiris

• Altiris is the only vendor that is endorsed and
  recommended by HP, Dell, Fujitsu Siemens
  Computers and IBM
• Altiris is the most complete solution that is
  also complementary to and extends the Microsoft
  solutions
• Altiris is the best partner to work with 

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Systems Management Evolution
500M
Lifecycle Management
190M
Management Suites
166M
99M
Point Products
63M
10M
.6M
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Service-Oriented Management Solutions
Business and IT Alignment
Extensible Management Architecture based on SOA
principles

• Modular, open and future-proof approach
• For diverse and widely distributed IT
  infrastructure
• Reduce total cost of management by up to 60

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Target Markets Issues

• Aligning IT and business

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Whats on the CEOs Radar

• Governance and Compliance
• Sarbanes-Oxley, HIPPA, GLBA
• FISMA, BASEL II
• Security

• International Pressures
• Distributed Environment
• Outsourcing/Off Shoring
• Competition

• Business Performance
• Monitoring Performance
• Alignment and Mapping

• Sales Productivity
• Customer Care
• Customer Service

• Product Innovation
• Barriers to Entry
• Competitive Advantage

• Consolidation
• Convergence
• Mergers and Acquisitions

• Financial Performance
• Building Shareholder Value
• Overall Growth in Top Line Revenue
• Operational Performance and Execution

• Business Complexity
• Tax codes
• Increasingly Complex Infrastructure
• Information Technology Responsiveness

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CIO Priorities Aligning Business and IT
TYPICAL company
Source Forrester Research, Inc. 2005
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IT Realities
Heterogeneity Lets see 4 hardware vendors, 9
operating systems, over 2,000 applications
Governance Pressures SOX, GLBA, HIPAA, FISMA,
BASEL II, license compliance Whats next?!
Emerging Technologies Blades, Itanium, Virtual
Machines, Thin Clients, SOAWhats next?
Security Pressures Am I doing all I can to
increase my companys security posture?
Pressure To Support The Business Business needs
are driving technology needs
Consolidation As companies come together do
their technologies work together ?
Flat IT Spend Do more with Less.
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Typical IT Budget and Spend
Company getting GOOD VALUE
Company getting POOR VALUE
TYPICAL company
New IT initiatives
Ongoing IT operations maintenance
Source Forrester Research, Inc. 2005
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Too Many Tools, Redundant Processes
Altiris Service-Oriented Management
Managed Devices / Configuration Items
High costs, inflexible operations, vulnerabilities
Repeatable. Predictable. Invisible gt IT
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Automation Leads to Supporting Business Needs
Extensible Management Architecture based on SOA
Principles
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Why Altiris Succeeds

• Solving todays problems laying the foundation
  for tomorrow's challenges

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Altiris Solution Maturity Model

• Metrics to measure value
• Service levels to meet business and IT goals
• Mature, seamless integration with strategic
  business systems

Service

• Proactive management
• Processes implemented
• Implementation of a CMDB

Predictive

• Basic deployment
• Multiple point solutions
• Migration needs
• Beginning consolidation
• Discovery

Stable
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Altiris Solutions Product Overview

• Key Points
• Functions
• Solutions
• Value Propositions
• Business Objectives Achieved by Customers
• Leading Sales Questions
• Product Groups
• Client Mobile Management
• Asset CMDB Management
• Security Compliance Management
• Server Infrastructure Management

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Altiris Service-Oriented Management IT Fabric
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Client Mobile Management
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Client Mobile Management

• Functions
• IT lifecycle management
• Desktop management
• Business continuity
• Solutions
• Comprehensive hardware and software inventory
• OS imaging, deployment and configuration
• PC personality and OS migration
• Policy-based mobile software delivery
• Automated patch management
• Real-time diagnosis and remediation
• Security vulnerability assessment
• Software packaging and quality assurance
• Software virtualization
• Network-wide backup and disaster recovery

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Client Mobile Management

• Value Propositions
• Standardize and consolidate hardware, software,
  management systems and resources
• Reduce IT costs through automation, efficiency
  and standardization
• Increase visibility into and control over IT
  resources
• Business Objectives Achieved by Customers
• INCREASED ROI, LOWERED COSTS AND DEVELOPED
  ACCURATE BUDGETS
• Reduced total cost of owning corporate IT assets
• 86 percent reduction in management costs versus
  manual efforts
• AUTOMATED MANUAL PROCESSES
• Eliminated time-consuming and inefficient manual
  processes or need to visit desktops
• REDUCED IMAGING, DEPLOYMENT AND MIGRATION TIME
• Reduced migration and image deployment time by
  85 percent
• Upgraded primary business applications in one day
  versus seven
• Improved software delivery success rate of 60
  percent to 90 percent
• GAINED VISIBILITY OF INSTALLED HARDWARE AND
  SOFTWARE
• Gained a real-time, complete list of all the
  hardware and software on the network
• Reduced inventory time from one month to minutes

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Client Mobile Management

• Leading Sales Questions
• How many total client computers do you currently
  have?
• How are you currently managing client computers
  within your organization?
• How are you currently delivering software to
  client computers? How much time and effort are
  involved? Are end users typically disrupted
  during the software distribution and installation
  process?
• Do you know what software is installed in your
  environment? Are you in compliance with software
  license agreements? Are you spending money for
  software licenses that arent used?
• How do you currently manage software patches? Are
  your client computers protected in the event a
  virus or worm enters your environment?
• How are you currently packaging applications for
  deployment? Are applications installed in a
  standardized way? What percentage of software
  distributions fail?
• How do you currently deploy new systems? What
  type of effort is necessary to deploy a new
  system? Are new client machines standardized?
• Are you currently able to recover from hardware
  failures? What costs are involved when a failure
  occurs, including lost productivity, lost data
  and IT resources?
• How secure are your client computers? Do you know
  if you would pass a security audit?

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Asset CMDB Management
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Asset CMDB Management

• Functions
• Asset tracking and application metering
• Asset repository
• Incident, change and problem management
• Automated workflow
• CMDB
• Solutions
• Comprehensive hardware and software inventory
• ITIL Service Support
• Application usage and denial of use
• Unified asset repository and CMDB
• Contract management and service level agreement
  reporting
• Financial systems integration
• Bar code and asset tagging
• Total cost of ownership reporting

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Asset CMDB Management

• Value Propositions
• Discover, manage and support IT assets throughout
  their lifecycle
• Leverage a single, unified CMDB and asset
  repository
• Eliminate overbuying and under-buying by
  presenting relevant information to justify
  decisions
• Align software usage with license agreements to
  ensure compliance, capitalize on reallocation
  opportunities and reduce maintenance costs
• Provide the evidence of proper controls to meet
  regulatory requirements
• Automate help desk processes and align with ITIL
• Reduce number of incidents to the help desk by
  empowering end users through self-help
• Provide management with key performance
  indicators demonstrating the value of IT
• Business Objectives Achieved by Customers
• Reduced ticket resolution time from hours or days
  to minutes
• Raised first-call resolution rate to 80 percent
• Automated common requests and approvals
• 1,000 percent ROI in 45 days
• Gained full regulatory and license compliance

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Asset CMDB Management

• Leading Sales Questions
• Do you know what you have, where it is, and how
  much its costing you?
• Are you concerned about managing and supporting
  multiple integration points between inventory
  tools, asset repository and the service desk?
• Are you concerned about asset repository or CMDB
  accuracy?
• How much does a phone call to IT cost? What are
  you doing to reduce these costs?
• Do your service desk technicians currently have
  access to asset data to help resolve incidents,
  detect potential problems and reduce the risk
  associated with change?
• Are you paying maintenance on unused software
  licenses?
• Have you actively engaged in ensuring software
  license compliance?
• Are you able to detect missing assets?
• How often does solving a problem require a walk
  across the campus or to another floor?

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Security Compliance Management
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Security Compliance Management

• Functions
• Security configuration policy compliance
• Vulnerability detection and remediation
• Endpoint security enforcement
• Network access control
• Solutions
• Location-aware system protection
• Automated patch discovery and distribution
• Centralized management of local group members and
  passwords
• CMDB-driven endpoint assurance

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Security Compliance Management

• Value Propositions
• Overcome compliance challenges by defining and
  managing system security policies with proactive
  auditing across all managed systems
• Evaluate risks, understand trends and prioritize
  responses with enterprise-wide status reports
• Improve availability and operational efficiency
  through rapid assessment and remediation of
  common security vulnerabilities
• Maintain information integrity by identifying and
  blocking common access avenues to corporate and
  client records
• Accelerate application and software patch release
  cycles without compromising stability or security
• Isolate unsecured systems before they wreak havoc
  on the network
• Business Objectives Achieved by Customers
• Reduced PC desktop total cost of ownership by
  nearly 14 percent by adding best-practice
  processes to manage security and security
  software
• Saved more than 75 percent by switching from
  manual to automated application of security
  configurations
• Reduced daily patch activities from 80 percent to
  15 percent
• Eliminated common avenues of security threats

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Security Compliance Management

• Leading Sales Questions
• How secure are the computers in your environment?
  Do you know if you would pass a security audit?
• Has your organization had a security breach or
  failed audit?
• Do you have requirements to protect corporate and
  client records such as Social Security numbers or
  personal health care records, and other such
  proprietary corporate or personal information?
• Would you like to reduce system downtime by
  assessing and deploying remediation of security
  vulnerabilities?
• Would you like to eliminate security risks such
  as viruses, worms and Trojan horses?
• Do local administrative accounts in your
  environment consist of a single password that
  works on all instances of that account throughout
  your environment?
• Do you have a method that easily and remotely
  detects the existence of unauthorized accounts in
  your environment?
• Can you control removable storage devices,
  including USB, iPods, CD/DVD drives, etc.?
• Can you secure Wi-Fi access and infrastructure or
  enforce VPN usage by user?

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Server Infrastructure Management
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Server Infrastructure Management

• Functions
• Virtual and physical provisioning
• Proactive fault and performance monitoring
• Configuration management
• Heterogeneous platform support (Windows, UNIX and
  Linux)
• Solutions
• Comprehensive hardware, software and
  configuration inventory
• Bare-metal imaging, deployment and configuration
• Virtual machine management
• Policy-based software patch management
• Automated vulnerability assessment
• Proactively monitor for system faults or
  performance problems
• Real-time diagnostics and remediation
• Patented system snapshot and recovery

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Server Infrastructure Management

• Value Propositions
• Improve reliability of deployed systems and
  applications
• Assist in new technology adoptions such as blade
  and virtual servers
• Prepare for server consolidation and migration
  efforts
• Minimize risks by proactively monitoring system
  configurations
• Ensure tasks occur consistently across managed
  systems
• Detect and resolve problems before they affect
  business functions
• Leverage management tools to enforce standard
  procedures
• Enforce data integrity and accuracy across the
  organization
• Snap in, modular design solves immediate problems
  while building a roadmap for the future
• Business Objectives Achieved by Customers
• Reduced server build time from 46 hours to 10
  minutes
• Fast, automated management of enterprise servers,
  including rapid backup and recovery
• Provisioned 4,000 new PCs in a fraction of the
  time compared to manual provisioning

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Server Infrastructure Management

• Leading Sales Questions
• Do you have established, enforceable
  configurations?
• Can you ensure that tasks occur consistently
  across managed systems?
• Can you tell whether servers are within an
  acceptable level of patch compliance?
• Do you know in real time what hardware and
  software assets are in your environment?
• Do you have regulations that affect your change
  management processes?
• Can you grow your infrastructure with existing
  headcount?
• Are you planning any consolidation or migration
  efforts?
• Have you implemented virtual machines?
• Can you identify usage thresholds and patterns?
• How long does it take you to diagnose and correct
  a problem?
• Do you have means to track non-compliant events?
• Have you built parallel management teams for
  Windows, Linux and UNIX?
• Do you have overlapping tools across the teams?
• How do you manage different hardware types (rack
  mount, blades, virtual machines, etc.)?

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Conclusion

• Altiris software manages and secures technology
  through automation, which reduces the cost and
  complexity of IT ownership and aligns business
  and IT.