Diapositiva 1

1
Emergency Communication During Crisis Situations
2
Emergency Scenarios

• Natural disaster/foul weather
• Tornados, hail, hurricanes etc
• Homeland Security
• Terrorist activity
• Campus situations
• Fire in a building
• Class cancellation due to weather
• Hazardous material incident
• Leak or spill
• Medical emergencies
• Epidemics, accidents

3
Challenges In An Emergency Situation

• How to alert all those directly affected as
  quickly as possible
• How to alert appropriate set of first responders
• How to ensure co-ordination among multiple
  agencies
• How to inform wider population about emergency
  event

4
Business Concerns

• We cant afford to NOT have a way to address
  emergencies
• Do we use outsourced service or install our own
  equipment?
• What type of monthly charges will we incur?
• How do we get the maximum return on our
  investment?
• Does the system fit into our overall IT and
  communications strategy?

5
Outsourced messaging services

• Need to pay several thousand dollars per year to
  keep account ready for use
• Only conveys information out and not back in

• Cannot create alert messages on the fly
• Cannot integrate with other on premises alerting
  devices sirens, desktops, IM
• Limited information media support
• Usually limited to voice calls to PSTN numbers
• Security concern as a third party has to be
  trusted with proprietary contact information

6
There Is A Better Way

• During an emergency situation
• Use dial-out conferencing to pull key decision
  makers into a situation room quickly
• Record an emergency message on the fly and
  blast it to those directly affected
• Simultaneously inform wider audience via Voice,
  SMS, Screen Pops, Email and Paging
• Minimize monthly recurring communication costs by
  using VoIP
• Optimize ROI by using product for regular audio
  conferencing

7
System Configuration
8
(No Transcript)
9
Group Alert Set Up
A dial out session can be triggered by an
incoming phone call
The control panel allows additional text and
voice messages to be sent while also in the
conference session
A dial out session can be triggered by an
incoming phone call
A dial out session can be triggered by an
incoming phone call
10
(No Transcript)
11
Build Specific Call Out Groups

• Create emergency specific call-out groups
• Manually
• Automatically via LDAP interface to external
  database

12
Instant Dial-out Conference

• Trigger dial-out conference via
• Incoming phone call
• From web interface

FIREBAR refers to out-dial audio conference
13
(No Transcript)
14
Server Configuration

• Scalable solution
• 24 to 240 ports in one chassis
• Daisy chaining for larger configurations
• High Availability architecture
• 11 redundancy
• High density DSP based hardware
• 1or 4 Rack Units high, 19 rack mountable servers
• NEBS compliant

1U, PCI, 24 48 ports
15
Network Configuration
Legacy PBX or IP PBX
GACS
T1 or PRI
VoIP/SIP
T1/PRI
VoIP/SIP

• Sits securely within your network
• Use of VoIP network reduces monthly recurring T1
  charges

PBX Extensions
16
XOP Advantage

• Lower CAPEX - Group alerting and emergency
  conferencing in the same platform
• Minimize OPEX - Use of VoIP minimizes monthly
  recurring network charges
• Better Return On Investment when not handling
  emergency, use for day to day conferencing and
  non-emergency information distribution
• Future proof VoIP call capacity can be scaled
  via software upgrade

17

• Please contact Ricardo Trinidad for a live demo
• 800-335-0229
• Please visit our web site for additional product
  literature
• www.conference-bridge.net

18
(No Transcript)