Employee Behavior

1
Employee Behavior

• Chapter 13
• MGMT 370

2
PERCEPTIONS

• Psychological Contract
• Attribution
• Error
• Fundamental Attribution Bias
• Self-serving Bias

3
PERCEPTUAL DISTORTIONS

• Stereotypes
• Halo and Horns
• Leniency, recency, central tendency
• Selective Perception
• Projection
• Impression Management
• Good
• Bad

4
PERSONALITY

• Big Five
• Extraversion
• Agreeableness
• Conscientiousness
• Emotional Stability
• Openness to Experience

5
Perspectives on Personality

• Locus of Control
• Authoritarianism
• Machiavellianism
• Problem-solving style
• Self-monitoring

6
ATTITUDES

• Attitudes
• Cognitive Dissonance
• Organizational Citizenship Behavior
• Job Satisfaction
• Causes
• Outcomes
• Organizational Commitment

7
EMOTIONS, MOOD, STRESS

• Emotion
• Moods
• Stress
• Stressor
• Type A Personality

8
STRESS

• Causes
• Consequences
• Constructive Stress
• Destructive Stress
• Burnout
• Workplace Rage
• Stress Management