Manage workplace Relations THHGLE10B

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Manage workplace RelationsTHHGLE10B

• Session 6
• Roster Staff
• THHGLE05B

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Session objective

• By the end of todays session you will have the
  skills to
• Develop rosters in accordance with relevant
  award provisions, enterprise agreements and wage
  budgets
• Maximise operational efficiency and customer
  service levels while minimising wage costs in
  roster development
• Combine duties where appropriate to ensure
  effective use of staff

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Session objective

• By the end of todays session you will have the
  skills to
• Utilise the available skills base appropriately
  to roster the most effective mix of staff and to
  meet different operational requirements
• Present rosters in required formats to ensure
  clarity of information in accordance with
  enterprise standards
• Communicate rosters to appropriate colleagues
  within designated timelines

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Recommended Reading

• Hospitality Management Strategy and Operations,
• Chapter 7 Page 220

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Planning and implementing staff rosters

• What is a roster?

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Planning and implementing staff rosters

• When planning and implementing a roster you
  must ensure you consider the operational
  efficiency and customer service levels.
• Number of staff
• Type of staff
• Balance of skills required
• Demand of different services styles or periods.

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Planning and implementing staff rosters

• Effective rostering will increase operational
  efficiency and improve customer service.
• How is this achieved and what factors would you
  consider?

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Planning and implementing staff rosters

• An effective mix of staff must be considered to
  ensure operational efficiency.
• When planning a roster for food service, what
  staff are required?

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Take Order
Prepare food
Serve food
Ring up sale
Close register
Reconcile cash
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Planning and implementing staff rosters

What are the benefits of a multi skilled
workforce and how will this benefit operational
efficiency? What issues arise from not having a
multi skilled workforce?
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Wage costs

• From a cost control point of view, the manager
  needs to plan staffing requirements according to
  the level of trade.
• There are definite peak periods and rosters must
  be monitored to ensure cost effective staff
  planning.

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Wage costs

• What are the advantages of minimising wage costs?
• What are the disadvantages of minimising wage
  costs

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Recommendations for rostering include-

1. Develop rosters in accordance with relevant award
   provisions or enterprise workplace agreements and
   wage budgets
2. Maximise operational efficiency and customer
   service levels while minimising wage costs in
   roster development.
3. Combine duties where appropriate to ensure
   effective use of staff
4. Utilise the available skills base appropriately
   to roster the most effective mix of staff to meet
   operational requirements.
5. Present rosters in a clear format and in a timely
   way so that employees are able to plan their
   commitments

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Communicating Rosters

• Rosters must be communicated to employees in a
  clear format and timely manner so they can plan
  for their commitments.
• Awards and enterprise agreements stipulate when a
  roster should be distributed.

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Communicating Rosters
A roster of the ordinary working hours shall b e
exhibited in each establishment in such a place
as it may be conveniently and readily seen by
each employee concerned. The roster shall be
drawn up in such a manner as to show the ordinary
working hours of each employee (other than
casuals) for at least a week in advance of the
date of the roster.
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Communicating Rosters

• roster shall show -
• (a) the name of each worker and
• (b) the hours to be worked by each worker each
  day.
• (3) The roster shall be open for inspection at
  such times and to such relevant persons as the
  Employment Record is open for inspection.

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Changes in Rosters
A Roster may only be altered on account of the
sickness of any employee, or by mutual consent
(recorded and signed by both parties on the time
and wages record) between the employee and the
employer, or by the employer giving at least
three days' notice of such alteration to the
employee.
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Federal Managers Award

• Employees shall be advised of their roistered
  working hours and roistered time off as soon as
  practicable and in any event by not less than 14
  days notice without the employees consent, except
  in an emergency.

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Activity Create a roster for the following
scenario

• Monday closed
• Tuesday lunch closed
• Tuesday Dinner 20 cover
• Wednesday Lunch Closed
• Wednesday Dinner 70
• Thursday Lunch 50 Covers
• Thursday Dinner 80
• Friday Lunch 40 Covers
• Friday Dinner 90 Covers
• Saturday Lunch 15 Covers
• Saturday Dinner 90 Covers
• Sunday Lunch 90 Covers
• Sunday Dinner Closed
• Allocations
• Waiting staff 1 for every 30 covers or part
  thereof
• Bar Staff 1 for every 40 people or part thereof
• Supervisor one for every 50 people or part there
  off
• Receptionist one for every 50 people or part
  thereof

• Trading Hours
• Lunch
• 12.00 3pm
• 50 of guests vacate by 3pm
• Restaurant vacated and locked by 4pm
• Dinner
• 6.00pm 10.00pm
• 50 of guests vacated by 10.30pm
• Restaurant locked up at midnight
• Planning
• 1 bartender 30 minutes before service
• 2 wait staff 30 minutes before service
• One supervisor 1 hour before service