Diapositiva 1

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• Sumary
• A leading company 03
• Mission and values 04 
• National and International Capacity 05
• Multiespecialización 06
• Hubs of Growth 07
• E-Commerce 08
• Value-Added Logistics 10
• International 11
• Innovation 12
• THE SEUR COMMITMENT 14
• Responsibility 15
• People
• Planet 16
• Society 17

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1. A leading company
SEUR is a leading company in the express delivery
market in Spain and Portugal and has more than
seventy years of history. it integrates two major
lines of business electronic and international
trade. SEURs structure is composed of 6,300
employees, more than 1,000 stores and a fleet of
3,500 vehicles to service more than 1,200,000
customers.
The company has an international operational
capability that allows it to deliver to clients
in 230 countries, thanks to the network of its
strategic partner, GeoPost. GeoPosts team of
over 20,000 professionals is the first
intra-European terrestrial network, through the
DPD brand. SEUR has strengthened its CSR policy
and has become the leading operator in
sustainable mobility by incorporating vehicles
that run on alternative energies, providing
training in efficient driving and optimizing
delivery routes. In addition, the company manages
its social action through the SEUR Foundation,
which celebrates its tenth anniversary this year.
The main objective of the Foundation is to
combine logistics with solidarity, specifically
by supporting projects aimed at childhood and
youth.

• Mission and Values
• SEUR has a commitment to quality, innovation and
  a commitment to stay close to customers. The
  company adapts to changes and responds to
  clients needs. This attitude is embodied in its
  MISSION STATEMENT "To be the leading, integrated
  solution for urgent national and international
  transport needs, guaranteed for all types of
  domestic and international courier service
  clients."
• To achieve this, and as a reflection of the
  actions and behaviour of the company, the
  following values are always, permanently applied
  
• Focus on the customer
• Multi-specialist
• Quality
• Innovation and continuous improvement
• Engagement and initiative in client satisfaction
• Development of human capital

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1. A leading company

• National and International Capacity
• SPAIN AND PORTUGAL
• 81 delegations throughout Spain and Portugal
• 9 transfer platforms
• 97 distribution platforms
• More than 1,000 stores
• 256 company points of sale
• Fleet made up of 3,500 vehicles
• 6,300 employees and collaborators
• More than 13,000,000 deliveries made to homes
• SEUR carried out one out of every three home
  deliveries in 2013
• More than 75,000,000 packages in 2013
• Unique management model based on a network of
  franchises, which guarantees the homogeneity of
  the network
• INTERNATIONAL DIMENSION
• SEUR possesses operational capacity in 230
  countries thanks to GeoPost, its strategic
  partner, the urgent delivery division of the
  French La Poste group
• 830 hubs and depots
• 26,000 vehicles

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1. A leading company

• MULTI- SPECIALIZATION
• SEUR offers a wide range of services that are
  adapted to different types of clients and
  different sectors of activities
• INTEGRATED LOGISTICS
• Documentation/Catalogues
• Certified mail
• Business parcel delivery
• Industrial parcel delivery
• FOR EVERYONE
• Businesses/SMEs
• Self-employed people/private clients
• SPECIFIC SOLUTIONS FOR EACH TYPE OF DELIVERY
• B2B

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2. Hubs of Growth
E-Commerce
The business of delivering orders that are
generated by electronic commerce directly to
clients is the one that saw the greatest growth
in 2013 (22) and has placed SEUR at the top of
the sector, with a market quota exceeding 30,
with thirteen million home deliveries every year.
The consultancy firm Forrester estimates that
Spain will be the European country that, between
now and 2017, will experience great growth in
e-commerce, reaching 191 billion in that year.
The growth of e-commerce, and perspectives for
the future, reaffirm SEURs position in this
segment, and reinforce the value of transport and
logistics to successfully close the circle and
the buying experience. Sales in 2013 reached
100 million, meaning 22 of global sales. In
this way, SEUR has consolidated its leadership
and strengthened its commitment to continue
growing with the help of e-merchants. SEUR,
which has been able to see the importance of this
sector, has made a strong commitment to the
development of specific solutions as SEUR
Predict, designed to maximize the quality of
service for e-consumer. This innovative service
is an information service to the recipient on the
delivery of informing the user of the two-hour
time window in which the client will receive his
or her order. Investment in technology has
become instrumental to SEUR and that is what
allows them to develop new processes to continue
to provide innovative solutions to its customers.
In this way, SEUR has continued to progress in
2013 as it has in previous years (with growth of
23 in 2012), above the general level of growth
of the sector, situated at 13.4 for B2B.
Services specifically targeted to online
commerce, encompassed in so-called e-solutions,
have helped to develop business initiatives that
otherwise could not have been incorporated into
the Spanish business environment.
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2. Hubs of Growth

• This is a project that is capable of offering
  advanced solutions in all of the phases of
  creating an online business
• Creating the users own virtual store. To do
  this, SEUR has reached an agreement with e-pages,
  a worldwide platform for cloud-based e-commerce
  services, which has developed more than 50,000
  stores to date
• Technological integration, which provides
  connections to transportation services for those
  businesses which already have a web page
• Use of SEURs own tools, like SEUR Net (for
  self-employed people and individual clients
  features basic development which only needs an
  internet connection) and SEUR Office (for stores
  that have a large volume of sales offers more
  advanced functions like label reading and weight
  measurements).
• Use of external tools, which is why SEUR Connect
  (http//www.seurconnect.com/) was created. It
  integrates the Magento platform (through its
  national distributor, Interactiv4), to conduct
  the operations of online management of shipments.
  
• Personalised options, made to measure for
  clients, to make it easier to integrate a virtual
  store with SEURs services.
• Integrated logistics solution specialized for
  e-commerce and managed by experts, through the
  control and storage of the goods by the same
  logistics operator, allows companies to increase
  business efficiency, optimize resources and time
  and considerable cost savings.
• Always knowing, at all times, where shipments are
  (from pickup to delivery), thanks to traceability
  systems accessed from seur.com or from any mobile
  device (iPhone or Android).

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2. Hubs of Growth

• Choosing the deliver mode at home, before a
  certain time (with SEUR 830, 10 and 1330
  service), or even the ability to choose a time
  frame (e.g., 10AM to 12 noon). This last service
  was put in place by the online purchasing club
  www.Alice.es or even picking up your delivery at
  one of more than a thousand SEUR stores near you.
  
• Facilitate the delivery itself, with three
  attempts, notices via text message, and even
  change the date and time of delivery.
• Permit fast and simple returns, either from the
  delivery address or from SEUR stores.
• Various payment options, such as cash on delivery
• All of this, offered at very competitive rates,
  which evolve with the business (as determined by
  volume S, M and L), and guaranteeing responsible
  delivery, through the policy of Sustainable
  Mobility.
• It has also positioned SEUR as the most reliable
  partner to lean on when to undertake the
  adventure of many online businesses, being the
  rate of customer satisfaction SEUR than 90.

Value- Added Logistics
Offering a comprehensive solution to customers is
what has led to SEUR develop a value-added
logistics service, integrated with transport.
This way, all processes the product goes through,
right until the client receives the delivery, are
controlled. This makes it possible to improve
effectiveness and efficiency, for both time and
money, to provide high-quality service.
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2. Hubs of Growth
International
The opportunities offered by the international
environment are a reality for the Iberian
business group, and it is where the strength of
SEUR lies, through its alliance with GeoPost,
which has the largest road distribution network
in Europe.
The new ways that open the international market
(to which the guaranteed service SEUR offers
which, in addition its alliance with GeoPost,
with one of the largest international networks of
the market) have resulted in the business growing
by 8 in the past year, reaching 95 million. In
2013 SEUR developed intense activity in support
of the internationalization of Spanish companies,
especially SMEs, offering them specific solutions
for international transport, with the help of the
network of its partner, GeoPost. The offer to
transport goods weighing between five kilograms
and 1,000 kilograms to European destinations,
with guaranteed delivery time, has become a key
element in the expansion of SMEs in the last
year. Exports from Spanish companies accounted
for 60 of international shipments, while the
remaining 40 were shipments from abroad. Safety,
efficiency and cost benefit are the pillars of
the companys "border" service, which has
competitive delivery times prices. SEUR offers a
wide range of international services by road, sea
and air, covering everything from small packages
to container shipments, adapting to the needs of
individuals and businesses.
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2. Hubs of Growth
Innovation
Innovation is intrinsic to SEUR so much so that
the birth of the company led to the creation of a
single sector on the Spanish business map. The
courier service as new activity revolutionized
the way many businesses work.
SEURs business vision has strengthened its
position as an industry leader and reference in
innovation. Products like SEUR 830, SEUR 10 and
SEUR 1330 show that the company commits to
performing a service with no margin for error.
Shipments delivered in less than 24 hours has
marked the path of expected solutions for
individuals and businesses. Continuous
improvement of the effectiveness of its systems
has always been the goal of research in
innovation and implementation of new products and
services for the company. As the leader, SEUR has
set itself apart thanks to its ability to adapt
to continuous demands of the market, and has
managed to do so through new solutions such as
the e-shop/e-solutions, designed to cover on-line
business inclusion of the Burofax Telegram
service, a new business channel offered first by
SEUR as a private transportation company the
revolutionary TúMandas rates, targeting
individuals, freelancers and SMEs. In the past
year, SEUR devoted total investment of more than
8 million to optimising processes in order to
improve the efficiency of its operations this
has been reflected in a significant reduction in
costs. Highlights include investments made to
expand the distribution network technology
developed for delivery warning services (within a
time window of 2 hours), as is SEUR Predict
applications for the development of products
tailored to customers at the level of integration
or operational information, such as Intertiendas
service solutions or the backup of SEUR Cold
service to meet the growing demand for gourmet
food online.
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2. Hubs of Growth
As part of their adaptation to new trends, SEUR
has developed a 2.0 strategy that allows the
company, through different platforms, to carry
out active, real-time listening to the concerns
and needs of current and potential customers. At
the centre of the online map lies the seur.com
web sales page, supplemented by different
corporate profiles on Twitter, Facebook, YouTube
and LinkedIn, totalling more than 14,000
fans. Another notable outlet is the
teloenvioporSEUR.com blog, which has positioned
the company as a leader in e-commerce,
sustainable mobility, eco-efficiency, innovation
and new technologies.
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3. Commitment SEUR
Corporate Social Responsibility forms part of
SEURs model of management. It is integrated into
every facet of business, and is designed within
the framework that marks the mission, the vision
and the values of the organization. SEUR has
published its CSR report under the slogan
"Responsible Delivery for a Sustainable World ",
which shows the commitment of the company with
all the initiatives to mitigate the environmental
impact that transport activity has on the
environment.
Responsability SEUR seeks to consolidate
a model of excellence in management based on the
values ??that the company has. We have a code of
ethics that includes the fundamental operating
principles of our entire team. In addition,
measurements of the levels of satisfaction of our
customers, employees and branches for possible
areas for improvement are made. We also seek
transparency in our actions and, therefore, we
maintain a policy of fluid corporate
communication with different SEUR stakeholders.
At SEUR, we have identified three areas of
social concern people, the environment and
social action
People We seeks to incorporate, retain
and develop talent, ensuring a safe and healthy
working environment, equal opportunities and
active participation of all our employees and
partners. SEUR has a strong commitment to
training as the key to professional development
and that effort is evident in the more than
90,000 hours per year of training we
provide. SEUR has developed a work environment
based on respect, integrity and equality, values
??that apply in each of their performances.
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3. Commitment SEUR

• Planet
• SEUR has become a benchmark in the field of
  sustainable mobility. This is understood as the
  efficient use of all transport resources and
  proper management of the waste that is generated.
  It is our commitment to the task of reducing the
  environmental impact caused by our activities.
• SUSTAINABLE MOBILITY
• Incorporating eco-friendly vehicles that use
  alternative fuels in 2012, this cut our CO2
  emissions by 50 tonnes.
• A new system of distributing smaller packages in
  urban areas, using ecological tricycles and
  bicycles.
• Efficient driving training, in order to save
  petrol.
• Optimization of work routes using delivery
  warning systems, via SMS or by locating
  merchandise through the Delivery Assistance
  Service (SAS.)
• Active Collaboration with CITET (The Centre for
  Innovation for Logistics and Highway Transport,
  Centro de Innovación para la Logística y el
  Transporte por Carretera).

• RESPONSIBLE MANAGEMENT
• Environmental Management Systems, certified
  according to ISO 14001 standards and the use of
  Sustainable Development Indicators to control C02
  emissions, paper consumption or waste generation.
  
• AENOR certifies compliance with international
  standards of ISO 9001 Quality Management standard
  and the Health and Safety at Work Standard OSHAS
  18001.
• SEUR Logistics has achieved triple certification
  by AENOR, certifying compliance with the
  International Standards Management ISO 9001
  Quality, ISO 14001 Environmental Management
  Standard and the Health and Safety at Work
  Standard OSHAS 18001.

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3. Commitment SEUR

• Membership in Pro-climate forum, with the aim of
  promoting more responsible business behaviour.
• Project Eco-Efficiency promoting the reduction
  of paper consumption or reduction of contaminated
  absorbent material.

Society SEUR Foundation Logistics and
Solidarity SEUR Foundation, which is
celebrating its tenth anniversary this year, was
established in 2004 to coordinate all social
activities that the company had been carrying out
since its inception. To date, it has accumulated
more than 22,000 hours of social action.   The
protection of children is the primary focus of
the actions performed by SEUR Foundation. It is
an investment in the future based on the safest
value in society children. SEUR Foundation has
helped more than 40,000 children and indirectly
benefited more than 70,000 people.   One of the
Foundations greatest achievements has been the
"Caps for Life" initiative, which has become a
significant volunteer movement, with over 13
million supporters. Thanks to it, it has so far
managed to help more than 70 children for which
they have collected more than 3,400 tons of caps
(already delivered to the recycler), worth
600,000 and with which they have saved 3,400
tonnes of CO2 from going into the
environment.   SEUR Foundation organizes its own
activities and collaborates with NGOs and other
non-profit entities, providing expertise in the
field of logistics and urgent courier
services.   SEURs social commitment is reflected
in each of the performances of the Foundation,
and the network of SEUR delegations in Spain and
Portugal is actively involved in the Foundation
through corporate volunteering.
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3. Commitment SEUR
SEUR in numbers

• Sales of 537 million
•  
• 1.2 million clients
• Customer satisfaction index greater than 90
• 98 delivery fulfilment, the highest in the
  market
• 95.6 client renewal
• More than 90,000 hours dedicated to training
• More than 1,000 stores close to clients in Spain
  and Portugal
• 55 million shipments per year
• 3,500 delivery vehicles
• 6,300 professionals

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4. Spokespeople
Yves Delmas, President at SEUR Yves Delmas has
a Bachelors Degree in Law at the University of
Paris X Nanterre and a History degree at the
University of Sorbonne (Paris). He also has a
Masters Degree at Institut d'Etudes politiques
de Paris and a MBA at Ecole Nationale supérieure
des PTT.   Yves has significant experience in
different directorial positions in various
express transport companies, where GeoPost always
being a stakeholder. His positions have included
being COO in Chronopost France, Deputy General
Manager in TNT France, CEO in Jet Worldwide
France and Chronopost Spain, and VP Marketing and
Sales in GeoPost HO in Paris.   Yves Delmas, who
was previously the CEO of SEUR GeoPost Spain and
Marketing and Sales Vice President of SEUR, was
appointed as the company's President in 2012. 
Benjamín Calzón, Geopost BU Managing Director at
SEUR Benjamín has a Bachelors Degree in
Economics and Business Sciences at the University
of Alcalá de Henares (Madrid). He has a
significant experience in different directorial
positions in various transport companies such as
Azkar, Correos and Chronoexpress. Benjamín Calzón
joined SEUR as Deputy Director of Operations in
2007. Shortly after, he was promoted to Corporate
Operations Manager and appointed as General
Manager of SEUR GeoPost in 2013.
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COMMUNICATION CONTACTS
Carmen Queipo de Llano, Director of Corporate
Communication, Public Relations and 2.0 91 322 25
23 carmen.queipodellano_at_seur.net
Laura Gonzalvo, Corporate Communication and
Public Relations Manager 91 322 27 52
laura.gonzalvo_at_seur.net
Tinkle Communication Agency 917021010 Victoria
Tejero vtejero_at_tinkle.es Silvia
Egea segea_at_tinkle.es Elena Barrera ebarrera_at_tinkle
.es
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