Conflicts

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Conflicts
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Conflicts

• Conflict a disagreement between two or more
  people or two or more choices.
• A conflict can be within oneself
• A conflict can be between two people
• A conflict can erupt into violence

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Types of Conflict

• Intrapersonal A conflict that occurs within a
  person
• Interpersonal A conflict that occurs between
  two people
• Intragroup A conflict that occurs within a
  group
• Intergroup A conflict that occurs between two
  groups

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Examples of Conflict

• Brainstorm types of intrapersonal conflict
• I want to go out with my boyfriend/girlfriend,
  but I havent seen my best friend in a week
• Brainstorm types of interpersonal conflict
• You stole my shirt, I want it back
• Brainstorm types of intragroup conflict
• Someone on the football team punched another
  player on the same team
• Brainstorm types of intergroup conflict
• The baseball team and the lacrosse team get into
  a fight.

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Conflict Response Style

• The pattern of behavior a person uses in a
  conflict situation
• Conflict Avoidance a person chooses to avoid
  disagreements.
• You avoid telling others that you disagree with
  them
• Rather than disagree you sit back and allow
  others to solve problems

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Conflict Response Style

• Conflict Confrontation a person attempts to
  settle a conflict in a hostile, defiant and
  aggressive way.
• This person wants to win or be right
• Believes only his/her side is worth considering
• Conflict Resolution a person uses conflict
  resolution skills to resolve a problem

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Conflict Resolution Skills

• Conflict Resolution Skills steps that can be
  taken to settle a disagreement in a responsible
  way
• These steps help you to
• Remain Rational
• Remain in control
• Listen to the other persons side
• Figure out a win-win solution

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Conflict Resolution Skills

• 1. Remain Calm
• 2. Set a positive tone
• 3. Define the conflict
• 4. Take responsibility for personal actions
• 5. Listen to the needs/feelings of others
• 6. List and evaluate the possible solutions
• 7. Agree on a solution

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Conflict Resolution Skills

• Remain Calm
• Try to increase your patience and lower your
  personal boiling point.
• Set a positive tone
• Demonstrate that you want to be fair and find a
  mutually acceptable solution.
• Define the conflict
• Write it down keep the focus on the conflict
  not the people involved

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Conflict Resolution Skills

• Take responsibility for personal actions
• Admit what part you have played
• Listen to the needs/feelings of others
• Use I-messages
• List and evaluate possible solutions
• Discuss positive and negative consequences of
  each possible solution
• Agree on a solution

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Conflict Resolution vs Mediation

• When people are unable to resolve conflicts on
  their own a mediator is needed.
• Mediation a process in which an outside person
  (mediator), helps people resolve conflict.

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What to know about Mediation

• Agree on a Mediator
• Set ground rules
• Define the conflict
• Identify solutions to the conflict
• Evaluate suggested solutions
• Negotiate a solution
• Agree on a solution
• Schedule a follow-up meeting

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Skits

• Create a conflict resolution skit
• The skit needs to be 1-2 minutes long
• It must include a conflict and the steps you took
  to resolve the conflict.
• You must write a script.
• You will be presenting your skits in front of the
  class.