??????S????? ??G???? S???? ??T?O??S???O? ???S???O? ????? ???S???O? ??S ???S??????S ?GOG?S ??? ??? ????????????? S?????S??? ???????????? ???G????? S????O?

1
??????S????? ??G???? S???? ??T?O??S???O?
???S???O? ????? ???S???O? ??S ???S??????S ?GOG?S
??? ??? ????????????? S?????S??? ????????????
???G????? S????O?F??? ??? ???????????? ???
??G?S???? ???????????? S??? ????O??? ??S
?????F????S

• ????O?????? ??G?S??
• ??? ?a??a? G???t?ßa
• ??pa?de?s? ?a? st?se?? ?at????s??e?t????
  p??s?p???? t?? 401 G.S.?.? st? ???s? t??e?at?????

2
?????S???? ????????

• ??t??? ???ss??
• ???t??a? ?µ?µat?? F???s?f?a?, ?a?da???????
  ????????a? ?a?ep?st?µ??? ?????? ?? ep?ß??p??
• ???s? ??ts?????
• ?a????t??a ?.?.?.?.?.S.?a?ep?st?µ??? ???a???
  ?? µ????
• ?e?sef??? F???a??????µ? ?p?????? ?a????t??a
  ?.?.?.?.?.S ?a?ep?st?µ??? ???a??? ?? µ????
• ??d??, 2010-2011

3
?e??????

• ? pa???sa e??as?a e??a? µ?a µe??t?
  pe??pt?s?? (case study) t?? st?se?? ?a?
  a?t????e?? t?? ?at??? ?a? ??s??e?t?? t?? 401
  Ge????? St?at??t???? ??s???µe??? ?????? s?et???
  µe t? ???s? t??e?at?????.
• ?f??µ? st????e t? p????aµµa F??????S, t?
  ?p??? ap?te?e? µ??f? t??e?at????? ?a? p??sfata
  ??e? te?e? se efa?µ??? st? e? ???? ??s???µe??. ??
  de??µa ?a p?????e? ap? t? ?at????s??e?t???
  p??s?p??? t?? 401 GS??.
• S??p?? t?? e??as?a? e??a?
• ?ata??af? t?? efa?µ???? t??e?at?????
• ?ata??af? t?? s?stas?? t?? s?st?µat?? F??????S
• ?ata??af? t?? epa????? ? µ? e?pa?de?s?? t??
  p??s?p???? st? e? ???? a?t??e?µe?? ?a? e?d???s?
  e?d?af????t?? ??a pe?a?t??? e??µ???s?/e?pa?de?s?
• ??e????s? t?? ap??e?? t?? ?at????s??e?t????
  p??s?p???? ?? p??? t?? ?fe??µ?t?ta t??
  t??e?at????? ?e????te?a ?a? t?? s?st?µat??
  F??????S e?d???te?a
• ?ata??af? t?? p??ß??µ?t?? t?? s?st?µat?? F??????S
  µ?sa ap? ta µ?t?a t?? p??s?p???? ?a? p??t?se??
  ße?t??s??

4
??sa????

• ?? ?e???????e? ?????f?????? ?a? ?p??????????
  (???) ????? p???a??se? p?a?µat??? epa??stas? st?
  ???? t?? ??e?a? t?? te?e?ta?a 15-et?a, t?s? st??
  t??p? ?s??s?? t?? ?p??es??? ??e?a?, ?s? ?a? st??
  t??p? ??????s?? ?a? d?????s?? t?? d?µ?? ??e?a?.
• ?a St?at??t??? ??s???µe?a ?a? ?e????te?a ??
  ??e????µ???? ?p??es?e? ap?te???? ??a ?d?a?te??
  tµ?µa t?? ???p??? ????µe?? (??). ?a??????
  ?p??es?e? ??e?a? st? s????? t?? st?at??t???? ?a?
  p???t???? p??s?p???? t?? ?? ?a? t?? S?µ?t??
  ?sfa?e?a? ?a? se µe???? a???µ? p???t?? st? s?????
  t?? ???a? ?a? ?????? se ap?µa???sµ??e? pe??????.
• ? t??e?at???? apa?te? µ?a s?????? ap? te???????e?
  s?µpe???aµßa??µ???? t?? ?p?????st??, t??
  t??ep????????a??? d??t???, t?? ß??te? ?a? t??
  e?e?d??e?µ???? ?at????? e??p??sµ??.
• ?? ???? d??t?? ??e?a? F??????S ???p??e? t???
  st????? t?? ?p??e???s?a??? S?ed??? t?? ???T? st??
  t?µ?a t?? ??e?a? ?a? p?????a? s?µß?????ta? st??
  e??p???t?s? t?? ?????????? s?????? ?e?t??????ta?
  s?µp????µat??? p??? t?? ?p??es?e? t?? ?S?.
• St? s???e???µ??? e??as?a, ???p??, a?aµ??eta? ?a
  d?e?e??????? ?? st?se??, ap??e?? ?a? a?t????e??
  t?? ?at????s??e?t???? p??s?p???? t?? 401 GS??,
  s?et??? µe t? ???s? t??e?at?????, t?? e?pa?de?s?
  t??? p??? se a?t??, a??? ?a? t?? t???? d?s????e?
  p?? ????? pa?at???se? µ?sa ap? t?? ?a??µe????
  t??? epaf? µe t? s?st?µa F??????S.

5
???e?at????

• S?µf??a µe t?? ?a???sµ?? ???a??sµ? ??e?a? e??a? ?
  pa???? ?p??es??? ap? epa??e?µat?e? ??e?a? , e?e?
  ?p?? ? ap?stas? e??a? ??a? ???s?µ?? pa?????ta? ,
  ???s?µ?p????ta? te???????e? p????f?????? ?a?
  ep?????????? ??a a?ta??a?? p???t?µ?? p????f?????
  ??a t? d?????s? , ?e?ape?a , p?????? as?e?e???
  ?a? ??a t? s??e?? e?pa?de?s? t?? ?e?t??????
  ??e?a? , ?a??? ep?s?? ?a? ??a t?? ??e??a ?a?
  a???????s? , a??? ?a? ??a ??a a?t? p?? ß??s???ta?
  st? ped?? e?d?af????t?? ??a t?? a?aß??µ?s? t??
  ?p??es??? ??e?a? t?? ???????a?.
• ?a te?e?ta?a de?ap??te ?????a ????? a?apt???e?
  p???? s?st?µata epe?e??as?a? e????a?, µetaf????
  ?a? a??e????t?s?? e?d??? ??a ?at????? efa?µ????.
• ? t??e?at???? ?a??pte? ??a e??? f?sµa a?a???? se
  st?at??t??? pe??ß?????.
• ?a ßas??? p?e??e?t?µata t?? t??e?at????? e??a?
  ?t? ???? a?e???t?ta ap? t? a? ß??s???ta? ???t? se
  ast??? ???t?a ? se ??s???µe?a ????? ?sa
  d??a??µata p??sßas?? st?? ?p??es?e? t?? ??e?a?
  ?a? µ???sta µp????? ?a ????? ?a? a?aßa?µ?sµ??e?
  ?p??es?e? ??e?a?.
• ? ?????? s??p?? t?? t??e?at????? e??a? ?a
  ep?t???e? st??? pa???e?? ??e?a? ?a p??sf????? t??
  ?p??es?e? t??? st? µ???? ?p?? ß??s?eta? ?
  as?e???, ???s?µ?p????ta? s??d?asµ? ap? ß??te?,
  ???, ded?µ??a ?a? e????e?.

6
? t??e?at???? st?? e??????? st?at?

• ?? d??t?? t??e?at????? af??? t? s??des? t??
  ????t?? µ???d?? pa????? ??e????µ???? pe???a????
  µe ta St?at??t??? ??s???µe?a ?a? t? ????????µ???
  p????f???a?? s?st?µa ??s???µe??? p?? a?t? ?a
  d?a??t???, ?ste ?a e?ta????? st? d??t?? ??e?a?
  F??????S.
• St???? t?? ????? e??a? ? e?s?µ?t?s? ?a?
  ????????s? t?? ?e????????? ?????f?????? ?a?
  ?p?????????? (???) st??? µ??a??sµ??? d?????s??
  ?a? st?? ????de? ??e?a? (??) t?? ???p???
  ????µe??.
• ?? ???t?? ??e?a? F??????S s???pt???
  pe???aµß??e?
• ????????µ??? p????f???a?? s?st?µa ??s???µe???
  (??S?) t? ?p??? pe???aµß??e? ?a?
• s?st?µa p????aµµat?sµ?? ep??e???s?a??? p????
  (ERP)
• S?st?µa ??????s?? ?a? ep??e???µat???? e?f??a?
  (Business ?ntelligence - ??)
• S?st?µa ?p????????a? (??as??des??) ?fa?µ????
• ???t?? ???e?at????? ?a? ???e?pa?de?s??

7
???t?? ???e?at?????

• ?? d??t?? ???e?at????? apa?t??eta? ap? ta
  a??????a µ???
• ?????ta f???t? te?µat??? pa?a???????s?? ?a?
  ?ata??af?? ß??s?µ?t??
• ???a ???t?a S??t???sµ?? ???e?at????? ?a?
  ???e?pa?de?s??
• ?pt? ?e??fe?e?a??? ?????se? ???ed?as???e??
• ??a (? pe??ss?te?a) d??t?? ep??????????

8
??pa?de?s? st?? ???e?at????

• ???t?? t??e?pa?de?s??
• ??????µµata ???e?pa?de?s?? p?? af????? st? ???s?
  ?a? ?e?t?????a t?? ???t??? ???e?at????? ?a?
  ???e?pa?de?s??. ? d?e????e?a t?? s???e???µ????
  p????aµµ?t?? st??e?e? st? d?a??? ?at??t?s? ?a?
  ?p?st????? t?? ???st?? t?? ?p?d?µ?? t??e?at?????.
• ?as??? e?pa?de?s? st? ?? F??????S
• ??a?e???st?? s?st?µat??
• ???te???? ???ste?
• ?p???? ???ste?
• ?as??? e?pa?de?s? st??? ?p?????st??
• ??pa?de?s? st? µ???µa ???e?at????

9
?e??d?????a ??e??a? S????S

• ? ??e??a est?ase
• st?? ?ata??af? t?? epa????? e??µ???s?? se ??µata
  t??e?at?????
• st?? ?pa??? e?pa?de?s?? st? ???s? t??
• st? s?µas?a p?? d????? st? p????aµµa t??e?at?????
  F??????S
• st?? ?ata??af? p??ß??µat?sµ??, d?s?e?e??? ?a?
  p??t?se?? p??? ße?t??s?
• st?? ?ata??af? t???? s??s?? p?? µp??e? ?a ?p???e?
  µeta?? t?? st?s?? st? ???s? ?p?????st?? ?a?
  s?st?µ?t?? t??e?at????? .
• ?a e?e???t??? e??t?µata p?? t????a?
• ???a? e??µe??µ??? st? ??µa ???e?at????
• ??d?af??eta? ?a e?pa?de?te? ?? ?a?, µe p???
  t??p? ?a??e? ???? t? f???, ? ?????a, ? µ??f?s?,
  ? e?d???t?ta (?at??? ? ??s??e?t??)
• ?e??µ????µe ?t? ?at??? ?a? ??s??e?t?? µe
  ?et???te?e? st?se?? ap??a?t? st??? ?p?????st?? Ta
  ????? ?et???te?? st?s? ap??a?t? sta s?st?µata
  t??e?at?????
• ?? st?s? ????? ap??t?se? ap??a?t? st??
  ???e?at???? ap? ?sa ????????? ? ap? t?? eµpe???a
  t???
• ?? st?s? ????et??? ap??a?t? st? F??????S p??
  p???? ???s?µ?p??e?ta? ??? ?a? pe??ss?te?? st? e?
  ???? ??s???µe??
• ?p???e? s?µa?t??? d?af??? st?? pa?ap??? st?se??
  a?????a µe t? f???, t?? ?????a, t? µ??f?s?, t??
  e?d???t?ta (?at??? ? ??s??e?t??)
• ?? p??ß??µata ??e? e?t?p?se? t? p??s?p??? ?a?
  p??e? ?? p??t?se?? t?? ??a ße?t??s?

10
?e??d?????a ??e??a? ??T???S

• St?? ??e??a ???s?µ?p??????e ?? µe??d???????
  e??a?e?? ??a a?t?s??d?? e??t?µat??????
• S??t?????e µe ß?s? t? s??p? t?? ??e???? µa?, t?
  d?e?e???s? d??ad? t?? ap??e?? t??
  ?at????s??e?t???? p??s?p???? s?et??? µe t? ???s?
  t??e?at????? ?a??? ?a? t?? e?pa?de?s? t?? st?
  a?t??e?µe?? a?t?.
• ??µ?????????a? t??a ep?µ????? e??t?µat?????a,
  ?ste ?a ?a??f?e? epa???? t? ??µa µa?.

11
?e??d?????a ??e??a????F?-???? ??O????????G???

• ?? e??t?µat?????? ?????eta?
  sta e??? µ???
• st? p??t? ??te?ta? ? ?ata??af? t?? p??s?p????
  t??? st???e??? (f???, ?????a, e?pa?de?s?, ?µ?da
  epa????µat??)
• st? de?te?? µ???? ?a????ta? ?a apa?t?s??? se 12
  e??t?se?? ??e?st?? t?p??, 4 a????t?? e??t?se??,
  ?a? 9 d?aßa?µ?sµ??e? st?? ?p??e? ?a????ta? ?a
  ep??????? ap? t? ?a????? ??? t? p???.
• st? t??t? µ???? pe???aµß??e? t?? ???????? ???µa?a
  St?se?? ap??a?t? st??? ?p?????st?? (???ss?? 2003)
  ?a? pe???aµß??e? 30 e??t?se?? p???ap??? ep??????
  a? ?a? ?at? p?s? s?µf????? µe a?t??.
• st? t?ta?t? µ???? ?p?????? 16 e??t?se?? p???ap???
  ep?????? st?? ?p??e? ?a????ta? ep?s?? ?a
  ?ata??????? t? ßa?µ? s?µf???a?/d?af???a?.

12
?e??d?????a???G??

• ?a e??t?µat?????a p?? µ????st??a? st?
  ?at????s??e?t??? p??s?p??? t?? 401 GS?? ?ta?
  s??????? 100 ?a? ap? a?t? ep?st??f??a?
  s?µp????µ??a 90.
• ?????? (?????S) 32
• ?????? (G??????S) 10
• ??S??????S 15
• ??S????????S 33
• S????? 90

13
?e??d?????a???????S??

• ??a?µat?p??????e pa???s?as? t?? p??t??????? t??
  e??as?a? µa? st?? e?e???t??? ep?t??p? t??
  ??s???µe??? ?a? e???????e ap? t?? d?e????t?
• ?p? t?? ?p????? ??? t?? ?????? t?? 2010 d????a?
  s????? 100 e??t?µat?????a st? p??s?p??? d??
  ?e???? ap? eµ??a
• ????e e??µ???s? ??a t? ??µa t?? ??e??a? ?a? ??a
  ta e??t?µat?????a ?a? s?ed?? ?µesa ????ta? ?
  s?????? t???

14
?p?te??sµata ??e??a?

• ? stat?st??? epe?e??as?a t?? ded?µ???? ????e µe
  t? stat?st??? pa??t? PASW 18.0
• ?p? t? s????? t?? ?at????s??e?t???? p??s?p????
  p?? s?µµete??e st?? ??e??a t? 52,2 t?? de??µat??
  ?ta? ??d?e? ?a? t? 47,8 ???a??e?
• ? ?????a t?? p??s?p???? d?a??µ?????e ap? 23 ???
  48 ?t?
• ?? µ??f?t??? ep?ped? t?? de??µat?? e??a? ?at?
  ????? ???? ?????
• ?? 53,3 af??? ??s??e?t??? p??s?p??? ?a? t? 46,7
  ?at???? p??s?p???

15
????µata ??e??a?

• ?? 95,6 t?? de??µat?? ??????e? t?? ???
  t??e?at????
• ???? ?µ?? t? 46,7 ??e? d?da?te? ??p??? s?et???
  µ???µa
• ? e?as????s? µe t? a?t??e?µe?? t?? t??e?at?????
  e??a? s?et??? p??sfat?, af?? t? 51,1 ap??t?se
  p?? a?t? ????e µ???? p??? 5 ?????a
• ?? 67,8 ??????e? p?? ?p???e? ??a? ????? p??
  f????e?e? ??a sta?µ? t??e?at????? st? 401 GS??
• ????? t? 22,2 e??e e?e??? d??s? se pe??stat???
  t??e?at?????

16
????µata ??e??a?O? p??? t? e?d?af???? ??a
??pa?de?s? st?? ???e?at????

• ?e? ?p???e? stat?st??? s?µa?t??? s??s? a??µesa
  st? f??? ?a? st? e?d?af???? ??a e?pa?de?s? st??
  t??e?at????, a??? ??te ?a? st??? t??p???
  e?pa?de?s??
• ??te ?a? ? e?d???t?ta ap?de????eta? stat?st???
  s?µa?t??? se s??s? µe t? e?d?af???? ??a
  e?pa?de?s? st?? t??e?at????
• ?p???e? stat?st??? s?µa?t??? s??s? a??µesa st?
  µ??f?t??? ep?ped? t?? de??µat?? ?a? t? e?d?af????
  ??a e?pa?de?s? st?? t??e?at????
• ? ?????a fa??eta? a?e???t?t? t?? e?d???s??
  e?d?af????t?? ?a? t?? µe??d?? e?pa?de?s??

17
????µata ??e??a? O? p??? t? S?st?µa ???e?at?????

• Tet??? p??d?ate?e?µ???? ap??a?t? st? s?st?µa
  t??e?at?????
• ? p?e????f?a ?p?st????e? p?? µe t? s?st?µa
  t??e?at????? µp????? ?a ?????? µe s?st? t??p?
  s???ete? e??as?e?
• ?? ?a? ? a?t?pep????s? t??? st? ???s? t?? e??a?
  ?????, ?ta? t??? d??ete ? ep????? ????? µ?a t?s?
  ?a ap???t??? t?? asf??e?a e??? ?µpe???? ???st?
  d?p?a t???
• ?? ??t?e? te????? ?a ????? ?et???te?? st?s?
  s?????t??? µe t?? ???a??e?
• ?? ?at??? d?at????? ?a??te?? st?s? s?????t??? ?a?
  t??? ??s??e?t??
• ?s? a????eta? t? µ??f?t??? ep?ped? t?s? a????eta?
  ?a? ? ?et??? st?s? ap??a?t? st?? t??e?at????

18
????µata ??e??a? O? p??? t? S?st?µa F???pp??

• ?? 100 t?? de??µat?? ??????e? t? e? ???? s?st?µa
  ?a? t? ???s?µ?p??e?
• ?? 48,9 t? ?e??e? p??? ???s?µ?
• ?? 27,8 t? ?e??e? µ?t??a e?????t?
• ?? 58,9 ?p?st????e? p?? e??a? a??et? a???p?st?
• ?? 54,4 a?t??aµß??eta? p?? e??a? a??et?
  ap?te?esµat???

19
????µata ??e??a? O? p??? t? S?st?µa F???pp??

• ? p??d???es? st? s?st?µa e??a? a?e???t?t? t??
  f???? af?? t?s? ???a??e?, ?s? ?a? ??d?e? t?
  ???s?µ?p????? e??s?? ?a? e??a? ?? ep? t? p?e?st??
  ?et??? p??d?ate?e?µ????
• ?at??? ?a? ??s??e?t?? t? ??e?????ta? ?at? ?????
  st?? ?a??µe???? t??? e??as?a
• ?e? d?ap?st?saµe d?af???? µe ß?s? t? µ??f?t???
  ep?ped?
• ???? a?e?a???t?? ???s?µ?p????? t? F??????S, de?
  d?s???e???ta? ?d?a?te?a ?a t? ?e???st??? ?a?
  ep?µ???? ?? ap??e?? t??? s?????????

20
???t?se?? p??s?p???? ??a t? S?st?µa F??????S

• ?a??te?? e??µ???s?
• ?a??t?ta
• ??e????a
• ??a ta tµ?µata st? s?st?µa
• ?e??ss?te??? ?p?????st?? p??? ???s?
• ??a?t???? efa?µ????
• ???stas?a ded?µ????
• ????s? p??s?p???? ??aµµate?a?? ?p?st?????
• ??a?t??? e?pa?de?s? p??s?p????

21
St?se?? ap??a?t? st??? ?p?????st?? ?a? ta
S?st?µata ???e?at?????

• ?p???e? stat?st???? s?µa?t??? s???fe?a µeta?? t??
  st?se?? ??a t?? t??e?at???? ?a? t? F??????S ?a?
  t?? st?se?? ap??a?t? st??? ?p?????st??
• ?? ??d?e? ????? ?at? ????? ???? ta ???a, af??
  d?ap?st?saµe p?? se s??s? µe t?? ???a??e? ?????
  ?et???te?e? st?se?? ap??a?t? st??? ?p?????st??,
  µe?a??te?? a?t?pep????s? ?a? ?e????? p??
  e?????st? t?? e?as????s? µe a?t???

22
S???t?s? - S?µpe??sµata

• ? ???e?at???? de? ap?te?e? e?a??a?t??? s?st?µa
  ??e?a? a??? ep?ta?t??? a?????
• ??a s?st?µa t??e?at????? ???µ??eta? ap?d?t???
  ef?s?? e??a? e????a p??sß?s?µ?, ?µesa ?a? e?????
  ap?de?t?, ??e? ?aµ??? ??st?? s?????t??? µe t??
  ?p??es?e? p?? p??sf??e? ?a? ?????? e??a?
  ??a??p???µ???? t?s? ?? as?e?e?? ?s? ?a? t?
  p??s?p??? p?? eµp???eta?
• ?pa?a?t?t? p???p??es? ??a t?? ap?te?esµat???
  efa?µ??? t?? e??a? ? epa???? e?pa?de?s? t??
  p??s?p????
• O? µe?a??te?a eµp?d?a ??a ??a s?st?µa
  t??e?at????? e??a? ta p??ß??µata p??
  pa???s?????ta? st? ????sµ??? ?a? ?? p??ß??µata
  p?? ap??????? ap? a?t?, a??? ?a? ? f?ß?? t??
  p??s?p???? st? ???s? ???? te?????????

23
S???t?s? - S?µpe??sµata

• ?? p??s?p??? t?? 401 GS?? p?ste?e? st? ?et???
  s?µß??? t?? t??e?at????? ?a??? ?a? t?? s?st?µat??
  F??????S, t? s?µas?a p?? ??e? ? e?pa?de?s? st? e?
  ???? a?t??e?µe?? ?a? ta ?f??? st?? a?t?µet?p?s?
  ?a? ?e?ape?a t?? as?e??? µ?s? a?t??
• Ost?s? e??a? a?a??a?a ? ep?µ??f?s? ?a? ?
  ?at??t?s? t?? ?at????s??e?t???? p??s?p???? , a???
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• St? µ????? e??a? a?a??a?a pe?a?t??? ??e??a p?? ?a
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24
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• ? t??e?at???? st????eta? st?? efa?µ??? t??
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