Presentazione di PowerPoint

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Different approaches to implement
e-services from Public Administration to
businesses Budapest, 8 March, 2007 Alberto
Sciuto Innova S.p.A.
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Introduction

• The main objectives of Transfer-East project
  consists in the investigation on G2B good
  practices matching the needs identified by five
  New Member States (PL, CZ, SK, HU, SL).
• This investigation had its results in the
  selection of 25 cases fulfilling requirements.
• Out of the 25, a final selection of 10 good
  practice cases will be carried out by partners in
  liaison with relevant Public Administrations.
• 2 GP will be transferred to selected PAs in NMS
  partner, though specific training activities.

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• Best practice or good practice?
• The first steps was to get an agreement among the
  several definitions of Best Practice.
• A wide variety of labels are used across
  different sources, including best and good
  practice.
• Recent experience has shown that sole reliance on
  benchmarking tools (where cases are compared on
  the basis of their scores on a series of
  quantitative or qualitative indicators) is useful
  but limited.
• As a matter of fact, benchmarks and their
  concomitant identifications of best practices
  (i.e. those cases with the highest scores) do not
  easily take account of different contexts and
  needs of users, not to mention the very different
  notions of best and success which different
  stakeholders may have.

Therefore, Transfer-East workgroup focused on
good practice
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• What is a good practice?
• It is a practice which fully or substantially
  achieves its own objectives
• has a beneficial impact on its environment
• provides useful learning points and lessons,
  acting as a reservoir of ideas, guides,
  checklists of good practices others can use as
  input to their own learning and implementation
  processes.
• Thus, good practices can ultimately include cases
  which made mistakes, and do not score high on
  conventional benchmarks, as long as the case has
  singled out useful lessons which are carefully
  described and presented so that others can learn
  from its experience.
• Valuable learning also depends upon a clear
  understanding of the context and assumptions
  surrounding a particular case, as well as a clear
  description of what happened and the results
  obtained.

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• Selection of Sources
• eGovernment Good Practice Framework Database
• http//www.egov-goodpractice.eu/
• established in 2005 as part of the European
  Commission funded Modinis Programme to provide a
  central and common resource across Europe. It
  presently contains about 240 cases and numerous
  links to other sources
• BEEP eGovernment Cases
• http//www.BeepKnowledgeSystem.org
• The IDABC eGovernment Observatory
• http//ec.europa.eu/idabc/en/chapter/140
• eGovInterop - The eGovernment Interoperability
  Observatory
• http//www.egovinterop.net/
• eTen and Sixth Framework Programme
• http//ec.europa.eu/information_society/activities
  /eten/cf/project/index.cfm
• and www.cordis.lu
• Other initiatives at European and national Level

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The Quality Assessment of a good practice

• 1- use of ICT
• 2- innovativeness
• 3- managing eGovernment implementation
• 4- real practical results and impact
• 5- functionality(both for users and for
  Government agency)
• 6- visibility
• 7- valuable learning points and transferability

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• Cluster identification

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Architecture, back-office reorganisation and
interoperability

• Good Practices identified
• 1. EDIAKT II Federal Chancellery, Austria
• http//reference.e-government.gv.at/EDIAKT_II.599.
  0.htm
• 2. Unitary Network of the Public Administration
  (RUPA), transformation to a Public Connectivity
  System (SPC), Italy
• http//www.cnipa.gov.it/
• 3. Government Transaction Portal (GTP) Ministry
  of Economic Affairs, the Netherlands
• http//www.overheidstransactiepoort.nl/
• 4. The Knowledge Network - Cabinet Office,
  Stockley House, UK
• http//www.cabinetoffice.gov.uk/e-government/respo
  nsibilities/kn.asp

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Architecture, back-office reorganisation and
interoperability

• PRINCIPLE CHARACTERISTICS OF GPs
• a standardised format for the exchange of
  electronic files and documents in order to
  replace paper-based filing and archiving across
  all public authorities (Austria).
• a broadband network interconnecting all public
  administration bodies across the country and a
  Public Connectivity System, with increased
  quality and security standards (Italy)
• a government electronic post office with two
  forms, one that works through rented lines
  (closed channel) and one that works through the
  internet (open channel) (the Netherlands)
• a government-wide electronic communication tool
  helping national government departments to share
  knowledge with each other, and providing an
  online collaborative working environment across
  government (UK)

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Architecture, back-office reorganisation and
interoperability

• Learning points
• Context characteristics
• replacing existing services
• replacing existing infrastructures
• decentralization
• federalization.
• Critical factors
• requires a massive effort in negotiation with
  many partners and a central implementation
• it has to be nationally handled
• local authorities have less authority than
  central ones
• must be addressed to a critical mass of basic
  services/systems
• successful architecture efforts are business-
  driven.

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Electronic Identification

• Good Practices identified
• Crossroad Bank for Social Security / National
  Office for Social Security, Belgium
• www.socialsecurity.be
• 2. Digital Signature IT-Policy Centre in the
  Ministry of Science, Technology and Innovation,
  Denmark
• http//www.digitalsignatur.dk/
• The Estonian ID Card and Digital Signature -
  Estonia
• http//www.pass.ee/2.html and http//www.sk.ee
• Electronic ID Card Social Security Institute
  (KELA), Finland
• http//www.kela.fi/in/internet/english.nsf and
  https//www.tunnistus.fi/
• Electronic ID Card BankID, Swedish government,
  Sweden
• http//wwwbankid.com

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Electronic Identification

• PRINCIPLE CHARACTERISTICS OF GPs
• federal social security system offering
  functional applications of data exchange in the
  country with a combination of back-office
  integration and an e-portal solution (Belgium)
• free software-based digital signature providing
  a secure means for citizens, companies and public
  administration to communicate (Denmark)
• national ID cards being a physical
  identification document and an advanced
  electronic functions facilitating secure
  authentication and digital signature for public
  and private online services, using an chip
  containing a personal data file as well as a
  permanent e-mail address (Estonia)
• a smart card containing a microchip that stores
  the user's e-number, which is required for
  transacting official business (Finand)
• official electronic ID card containing biometric
  data is in used together with other electronic
  identification methods (Sweden)

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Electronic Identification

• Learning points
• Context characteristics
• already existing interoperability
• standards
• need of Certification Authorities
• integrated workflow.
• Critical factors
• physical dimension
• multifunctionality (basic advanced
  e-functions)
• secure and reliable
• easy to administer (for technology controllers)
• easy to access and use (for users)
• needs concrete electronic applications and
  infrastructures for its use.

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VAT

• Good Practices identified
• 1. ELSTER on-line transmission of VAT return -
  Bavaria (Germany)
• http//www.elster.de
• 2. TAXISnet on-line transmission of VAT return
  (Greece)
• Ministry of Economy and Finances General
  Secretariat of Information Systems (GSIS)
• http//www.taxisnet.gr
• 3. AEAT portal for companies, Agencia Tributaria,
  Departamento de Informática Tributaria (Spain)
• http//www.aeat.es

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VAT

• PRINCIPLE CHARACTERISTICS OF GPs
• a website enabling online transmission of income
  tax returns and tax notifications, able to
  compare automatically tax returns filed with the
  electronic assessment issued by the tax
  administration to determine immediately whether,
  any deviations in the tax office figures
  (Germany)
• services to individual and corporate taxpayers,
  including electronic submission of income tax
  forms, personalised electronic notification of
  the tax return clearance process, electronic
  issuing of certificates by fax, electronic
  submission of VAT forms, and payment via banking
  system services (Greece)
• online tax filing with relevant reduction of
  process time and costs, using a change approach
  characterised by the step by step approach,
  building around the already available core
  database (Spain)

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VAT

• Learning points
• Context characteristics
• difference and difficulty of the legislative
  background coordination among central, regional
  and local administration
• natural resistance of the users
• it is necessary to have already existing
  interoperability, standards and integrated
  workflow (rationalisation of interactions for G2G
  communications and data).
• Critical factors
• multifunctionality (basic advanced
  e-functions)
• multichannel offering system
• security
• reliability
• simplification of procedures and easy access and
  use can overcome some resistance from users.

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Corporate tax
Good Practices identified 1. SelfKey, The
automated Tax administration Central Customs and
Tax Authority Denmark http//www.toldskat.dk
2. Copernic Programme French Ministry of Economy
and Finance, France http//www.impots.gouv.fr/
3. Entratel Il fisco telematico, Agenzia
delle Entrate, Italy http//www.agenziaentrate.it
4. The Altinn project Ministry of Trade and
Industry, Norway www.altinn.no 5. Seg-Social
corporate tax declaration and notificationDRI -
Declaração de Remunerações pela Internet,
Portugal http//www.seg-social.pt
6. Skatteverket Swedish Tax Agency, business
portal for electronic tax declaration
(Sweden) http//www.skatteverket.se/
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Corporate tax

• PRINCIPLE CHARACTERISTICS OF GPs
• a fully transactional corporate tax declaration
  and payment system where both citizens and
  businesses can make tax returns online through a
  SelfKey system (Denmark)
• online delivery of a simplified unique fiscal
  account for all taxpayers, both citizens and
  businesses (including corporate tax declaration
  and payment) (France)
• legal, organisational and technological
  reorganisations of the tax system providing
  online information and services for companies and
  professionals (including corporate tax
  declaration and payment) (Italy)
• All-in reporting from society (firms,
  institutions and persons) done by one integrated
  system, allowing a most of the reporting from
  firms and persons to public authorities possible
  through one channel only, using a common user
  interface (Norway)
• On-line service offering the possibility for
  users (businesses) to make their declarations of
  corporation taxes entirely on line and to change
  it (Portugal)
• electronic tax return service, based on the high
  use of Internet banking, companies can fulfil all
  requirements for tax declaration and payment
  electronically (Sweden)

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Corporate tax

• Learning points
• Context characteristics
• multiple need of the same information
• natural resistance of the users
• many administrative layers
• Critical factors
• demand-driven development
• legal framework.

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Public procurement

• Good Practices identified
• 1. SchulBuchAktion schoolbook orders online
  Ministry of Social Security, Generations and
  Consumer Protection and Ministry of Education,
  Science and Culture, Austria
• http//www.oeaw.ac.at/ita/
• 2. Public procurement portal and electronic
  invoicing GateTrade.net a/s Denmark
• http//www.gatetrade.dk
• 3. Marché Public UGAP Union des Groupements
  d'Achats Publics, France
• http//www.ugap.fr
• 4. eVergabe Federal e-Procurement platform,
  Federal Ministry of Interion Germany
• bescha.bund.de
• Consip and Piedmont Regions e-procurement
  platform CSI Piemonte, Italy
• http//www.csi.it and www.acquistiinretepa.it

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Public procurement

• PRINCIPLE CHARACTERISTICS OF GPs
• a modern and integrated system for the ordering
  of schoolbooks, based on consensual basis of all
  the actors, representing a transparent and open
  solution, providing several advantages for all
  partners (Austria)
• a web-based marketplace with e-auctions,
  e-catalogues and integration with back-office
  systems, established and owned by private
  companies (Denmark)
• a website allowing companies to consult calls for
  tender issued by the state and answer
  electronically and providing the public sector of
  back office applications making it possible to
  manage any type of contract.
• a virtual marketplace which allows authorities to
  publish and notify call for tenders
  electronically, and enables bidders to submit
  offers completely and bindingly over the
  Internet. Every function of e-Vergabe is
  regulated with smart cards there are no
  passwords (Germany)
• a single Internet access point to public
  e-procurement availability to all the regional
  offices of the PA a for the management of IT
  calls for tender, electronic marketplaces and
  agreements between different bodies to improve
  public procurement and efficiency (Italy)

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Public procurement

• Learning points
• Context characteristics
• need to standardize procedures among different
  layers of PAs
• Critical factors
• full or partial dematerialization
• legal framework.

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Environmental permits

• Good Practices identified
• 1. BLV electronic licesencing procedure for
  pesticide Bundesamt für Verbraucherschutz und
  Lebensmittelsicherheit Germany
• http//www.bvl.bund.de
• 2. TYVI and VAHTI environmental compliance and
  monitoring system Ministry of Environment,
  Finland
• http//www.ymparisto.fi

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Environmental permits

• PRINCIPLE CHARACTERISTICS OF GPs
• to process all applications in the area of
  pesticide licensing electronically with a full
  electronic application process, handover of
  documents in an EU-wide standard format "CADDY",
  electronic file and workflow management,
  electronic information for the evaluating
  agencies and the applicants in a special internet
  portal (Germany)
• a system for business to government communication
  where polluters are obligated to report
  information concerning their emissions. All
  relevant environmental information are filled in
  by polluters in a database, thus making it easier
  for polluters to report their emissions,
  containing all environmental information such as
  permits, pollution reports and decision documents
  (Finland)

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Environmental permits

• Learning points
• Context characteristics
• comprehensive vs. practical approach
• Critical factors
• full o partial dematerialization
• legal framework.

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Collection of statistical data
Good Practices identified 1. eSTATISTIK.core
Federal Statistical Office (Germany)
www.destatis.de 2. e-VEM self-employment
portal Ministry of Public Administration
(Slovenia) www.mju.gov.si
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Collection of statistical data

• PRINCIPLE CHARACTERISTICS OF GPs
• a procedure which helps businesses to provide
  relevant statistical data to compile this data,
  which saves processing time and reduces costs,
  making it easier for those providing information
  (businesses and authorities) to transmit
  statistical data compiling statistical data
  automatically from their accounting system and to
  transmit this data via the internet to the
  statistical offices (Germany)
• a suitable information support for the future
  entrepreneur and enable him/her to start with
  business operations in the shortest time possible
  including submission of statistical data to the
  Statistical Office (Slovenia)

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Collection of statistical data

• Learning points
• Context characteristics
• many levels of PA involved
• Critical factors
• the software integration approach is effective
  only for big companies that use ERP systems
• need of involving software houses in order to
  embed specific code into their applications.

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Distribution of selected good practices
Electronic Identification
Architecture, back-office reorganization and
interoperability
VAT
Corporate Tax
Public Procurement
Environmental Permits
Collection of Statistical Data
wide

• Altinn (N)

• TYVI / VAHTI (FIN)

• AEAT (E)

• SelfKey (DK)

integrtation perspective

• Entratel (I)

• e-Statistik (D)

• ATO/ABR (AUS)

• e-VEM (SL)

• Public Procurement (DK)

• Seg-Social (P)

• Skatteverket (S)

• Copernic (F)

• EFTPS (USA)

• Elster (D)

• Consip (I)

• AusTender (AUS)

• TaxisNET (GR)

• BVL (D)

• Marché Public (F)

narrow

• e-Vergabe (D)

• SchulBuch Aktion (A)

impact on pre-existing infrastructure
high
low
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Distribution of selected good practices
General view
wide

• Altinn (N)

• TYVI / VAHTI (FIN)

• AEAT (E)

• SelfKey (DK)

integrtation perspective

• Entratel (I)

• e-Statistik (D)

• ATO/ABR (AUS)

• e-VEM (SL)

• Public Procurement (DK)

• Seg-Social (P)

• Skatteverket (S)

• Copernic (F)

• EFTPS (USA)

• Elster (D)

• Consip (I)

• AusTender (AUS)

• TaxisNET (GR)

• BVL (D)

• Marché Public (F)

narrow

• e-Vergabe (D)

• SchulBuch Aktion (A)

impact on pre-existing infrastructure
high
low
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Key issues to implement a G2B Good practices

• Coordination of various level/institutions of the
  public administration
• Selecting external implementer of information
  solutions with inside government experience of
  public sector transformation and IT- enabled
  change
• e-Gov can use its magic, but organizations
  should do the rest
• Operational duplication (paper/electronic)
• Digital divide
• Balancing security and usability tell once, use
  (too) many?
• Complex service delivery re-engineering and/or
  technical re-design
• Financial issues
• Legal framework

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Contacts
Alberto Sciuto Innova S.p.A. Via G. Peroni,
386 00131 Rome - Italy Tel. [phone] Fax
39 06 400.40.364 a.sciuto_at_innova-eu.net