TQM

1
TQM MODI XEROX

• BY
• DM200018

2
WHAT IS TQM?

• TQM provides the overall concept that fosters
  continuous improvement in an org.
• TQM stresses a systematic, integrated,
  consistent, org. wide perspective involving
  everything everyone.
• Focuses on the total satisfaction for both the
  internal external customers, within a mgt.
  Environment that seeks continuous improvement of
  all systems processes.

3
WHAT IS TQM?

• Totally integrated effort for gaining competitive
  advantage by continuously improving every facet
  of an org. activities.
• Can be defined as
• Total everyone associated with the company is
  involved in continuous improvement
• Quality customers expressed implied
  requirements are met fully
• Mgt. executives top mgt. is committed

4
THE APPROACH

• Has to be founded on the commitment of senior
  mgt.
• Quality awareness training prog.for employees
  at all levels in the org.
• why its needed.
• Cooperation with suppliers must also form a vital
  part.
• Involving external internal customers of the
  organisation.

5
QUALITY POLICY AIMED AT-

• Achieving customer satisfaction by providing
  products services that meet customer
  expectation transforming the attitude from sales
  driven to customer oriented.
• QM system for each of their divisions operating
  businesses.
• All the work is interconnected have to
  contribute towards one thing.
• A group/team wide quality improvement process
  directed at creating committed customers,
  improving productivity, decreasing costs and
  increasing employee participation in this
  process.

6
WHAT SHOULD THE MANAGERS DO

• Educating the staff about TQM its importance in
  the present day scenario.
• 4 pillars of TQM
• P1- satisfying customers
• about customer satisfaction
• using the term extra-ordinary customer
  satisfaction as their corporate mission
• from sales driven co. to marketing oriented

7
CONTD..

• P2-systems/process
• Establishing such a system as the initial
  building block
• relies on a effective QMS which ensures that
  preventive measures are in place the culture of
  continuous improvement exists to enable the
  processes to deliver Q pdt. ser.

8
CONTD..

• P3-People
• its vital for the mgt. in the TQ org. to capture
  the hearts minds of everybody.
• Creating a climate of-
• mgt. commitment
• teamwork
• leadership

9
CONTD..

• Motivation
• empowerment
• would play a vital role in establishing a TQ
  environment
• P4-Improvement tools
• a vital part of TQM is to recognise the need for
  continuous improvement.

10
HOW TO EDUCATE THE PEOPLE

• Implementation of TQM improvement of a co. QS
  heavily rely on people human element is the
  driving force behind the philosophy of TQ in
  business.
• Requires a full application integration of 4Cs
  of TQM
• Commitment, Competence, communication
  continuous improvement

11
COMMITMENT

• Workers will be committed to the quality to the
  extent that mgt. is committed.
• every employee must be committed to quality in
  every detail.
• Everyone adds value to product. or service he is
  responsible for.

12
COMPETENCE

• Competence quality go hand in hand coz.
  Competent people make sure they successfully meet
  requirement
• must possess certain specific measurable skills,
  sound education, good intuitive judgement, an
  ability to apply related knowledge to solve
  problems etc.

13
COMMUNICATION

• The message about quality needs to be
  communicated effectively by the mgt. to everyone
  in the org.
• suggestions
• write policy statements
• talk to customers
• make a video about quality

14
CONTD..

• Create quality groups or teams
• mgt. employee talk sessions
• have suggestion boxes forums
• organise recognition parties for quality
  performance

15
CONTINUOUS IMPROVEMENT

• Incorporating this objective into their strategic
  planning achieve TQM by sound kaizen strategy
• maintain improve the working standard. through
  small gradual improvements
• requires the deployment of people, methods, tool
  time.

16
CONCLUSION

• TQM a necessitya never ending journey
• involves BPR
• has to be slow and planned
• by finding out loopholes
• Entry ticket
• employing the concept of zero

17
THANK YOU