Technology FSU

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Technology _at_FSU
Office of Technology Integration
and the
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Technology _at_FSU
www.otc.fsu.edu
The Office of Technology Integration is
committed to serving students by providing
quality service excellence that will establish
customer satisfaction among all students! We
provide service for Seminole Cable Vision, an
Online Knowledgebase, Cellular Service,
Assistance with Email, Passwords, Internet
access, and Phone Directory information.
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Technology _at_FSUVisit us in Person

• THE OTC
• SATELLITE OFFICE!
• Stop by to ask questions!
• T116 OGLESBY UNION
• MONDAY FRIDAY
• 9AM-4PM

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Technology _at_FSUNeed Assistance?

• -HELPDESK.FSU.EDU
• - Online Knowledgebase
• - Submit Ticket
• - Chat with Help Desk Tech
• -HELP_at_FSU.EDU
• -850.644.HELP(4357)
• - Monday Friday 8am-6pm

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Technology _at_FSUFSUID

• Your FSUID provides access to
• CAMPUS.FSU.EDU (Blackboard)
• FSU Network
• University Email Address
• Computer Labs and More!

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Computing _at_FSUGuide to Computing Resources

• GTCR.FSU.EDU
• COMPUTER LABS
• FSUWIN
• RESNET

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Internet Access

• INTERNET
• Residence Hall Ethernet Network
• Included in Housing Contract
• One Ethernet jack per person
• Report jack problems to the Help Desk
• Heritage Grove
• Wireless is now available at Heritage Grove
• Contact APOGEE for ethernet or wireless
  assistance

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Wireless Internet Access

• WIRELESS ACCESS
• Residence Hall Wireless
• Landis
• DeGraff
• Wildwood
• FSUID authentication

otc.fsu.edu/Networking/wireless/map.html
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Computing _at_FSU Blocked Access

• BLOCKED?
• WHY?
• UNSUPPORTED OR ILLEGAL ACTIVITY
• FOR EXAMPLE, PERSONAL ROUTERS, COMPUTER VIRUSES,
  FILE-SHARING
• HOW DO I GET UNBLOCKED?
• Contact the Help Desk

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Residential Services _at_FSU
Residence Halls/Heritage Grove

• CABLE TV
• Cable is 39.99 a month plus tax
• Over 70 Channels 2 HBO
• Fall Semester
• Sign-up before the 5th day of class
• Cannot sign-up until move-in
• Billing begins the day of sign-up

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OTC Partnered with Alltel
(soon to be Verizon)
10 off all plans 39.99 or higher Waived
Activation fee Phones starting at .99 10
discount on all accessories
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OTC Partnered with T-Mobile
12 discount off monthly recurring fee.
Equipment discounts on new activations. A special
30-day return policy on new activations.
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Contact Us

• Web OTC.FSU.EDUEmail HELP_at_FSU.EDU
• Phone 850.644.HELP (4357)

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Oglesby Student Union M-F 830am to
500pm 1-800-761-1173 www.fsucs.com
Mission Statement
The FSU Computer Store serves the FSU community
with all their computer related needs. We
provide academic pricing and technical support to
members of FSU in a convenient on-campus
location.
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FSU COMPUTER STORE
Sales
Service
Support
Hardware software
Local repair
Tech consulting
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Info for new students

• Student Computer Initiative (SCI)
• PC or Mac?????
• Student Bundles
• Warranty Understand the fine print
• Computer repair
• www.fsucs.com

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Student Computer Initiative (SCI)
The Student Computer Initiative highly
recommends that all newly accepted freshmen and
transfer students own a computer that meets the
minimum standards set forth by the university.
These recommendations are in place to ensure
optimal compatibility with the FSU network and
computer related coursework.
Recommended Specs
Minimum Specs
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PC
Mac

• Accidental Damage Warranty
• Popular gaming titles
• Abundant software titles
• Widespread in business world
• Windows 7 on the horizon

• Easy to use out of the box
• Makes media easy pics, music, etc.
• Fewer software problems
• Gaining in business world
• Standard for media related fields

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2009 COMPUTER BUNDLES
Total Mobility Bundle
Value Bundle
Comprehensive laptop package
Just the basics
Laptop
Office Pro
Anti-virus
Laptop
Office Pro
2GB
Ethernet
Lock
Build your own
Start with a laptop add what you want
Sleeve
Bag
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PC WARRANTY
Standard warranty
Accidental Damage Warranty

• Typically between 1 3 years
• Covers manufacturer defects
• Does not cover software
• Sometimes depot
• Batteries 1 year only
• Be wary of 3rd party warranties

• Typically between 3 4 years
• Covers manufacturer defects
• Covers accidental damage
• Impact damage - Liquid spills
• Electrical surge - Broken LCD
• Batteries 1 year only
• Best warranty for students

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MAC WARRANTY
Standard warranty
AppleCare

• Out of the box - 1 year manufacturer
• Covers manufacturer defects
• Does not cover software
• Local on-campus repair
• Battery 1 year only
• NO accidental damage warranty

Get the most from your Mac by extending the
coverage on your Mac to 3 years from your
computers purchase date
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Computer Repair Services
On campus repair and student friendly prices
Software
Hardware

• Virus removal
• Software corruption
• Trojans, Malware, etc
• Network issues
• Data recovery
• Quick repair times
• Student friendly pricing

• Factory authorized
• Certified techs
• Warranty repair
• Non warranty repair

Diagnosis
We can diagnose and quote repair cost.
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Computer Repair Services
Inside information and useful tips

• Computer labs are available throughout campus.
• Unfortunately, due to liability issues we cannot
  loan out computers.
• Avg. repair time is with us is 2 5 business
  days.
• Repair times go up when a virus is going around
  and during exams.
• Computers parts can fail. They are very much
  like cars.
• Back up your data. Back up your data. Back up
  your data.

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Contact Information
Location FSU Student Union Website
www.fsucs.com Phone [phone] Monday -
Friday 900am to 500pm
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Technology _at_FSU Thank You