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Handling complaints Conformity Assessment
Workshop Geneva 16-17 March 2006 CTBT / WTO Anna
Camboim International Affairs Inmetro, Brazil
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Inmetros activities

• Scientific and Industrial Metrology
• Legal Metrology
• Regulatory Agency
• National Accreditation Body
• Brazilian TBT/WTO Enquiry Point

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? Call center Integrated System in RBMLQ
(Brazilian Network on Legal Metrology and
Quality)? Product Analysis Program? Brazilian
TBT/WTO Enquiry Point
Interaction channels
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Call center services
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DIPAC - Conformity Assessment Programs
Division DIVEC - Conformity Verification and
Control Division DIVIQ - Orientation and Quality
Incentive Division
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Product Analysis Program Products analised
140 Products brand 1437
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Brazilian TBT/WTO Enquiry Point Information
Management
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Score-cards (2001-2005)
New subscribers to Alerta Exportador!
including Addenda, Corrigenda and Revisions
Requests for info/Complaints
Overall otifications to TBT/WTO (excluding BRA)
Brazilian Notifications
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