PATHWAYS TO STRENGTHENING

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• PATHWAYS TO STRENGTHENING
• AND SUPPORTING FAMILIES IN ILLINOIS

Module 6 Case Management
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Job Competencies

• Interview the reporter within 24 hours in order
  to
• discuss the allegations
• verify familys address
• Collect any additional information
• Make diligent efforts to locate and/or contact
  the family by telephone to schedule the initial
  in-home family visit within 24 hours of
  assignment in order to
• explain the DR process
• schedule the initial in-person contact
• verify family composition and legal relationships

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Job Competencies (Contd)

• Complete comprehensive SACWIS and other database
  (public assistance, public schools, etc)
  background checks
• Contact the assigned SSF agency to coordinate the
  joint visit with the family.
• Conduct the initial joint visit with the family
• Differentiate the investigation from the family
  assessment pathway for the family
• Complete the safety assessment

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Job Competencies (Contd)

• Complete comprehensive SACWIS and other database
  (public assistance, public schools, etc)
  background checks
• Provide strength-based, family-centered, trauma
  informed services to the family, using the
  following practice cycle.
• Engagement
• Assessment
• Intervention

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DR Case Assignment (Supervision)

• Divide into small groups
• Read the Intake Summary and discuss the following
  questions
• What is the allegation?
• What information do you know at this point?
• Is any LEADS information needed?

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Initial Supervision (Medical Neglect Allegation)

• Remain in small groups
• Role play assigning the report to the DR
  Specialist. Discuss the following
• Severity of the reported health condition
• Urgency of the need for medical attention
• Likely outcome if there is no treatment for the
  current condition
• Any available reports by physicians
• Determine the response time

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DR Specialist Initial Tasks

• Divide into triads (DR Specialist 2 SSF
  Workers)
• Role play the DR Specialist interview of the
  reporter. Discuss the following
• Allegations
• Verify family address
• Additional information
• Role play the DR Specialist call to the family
• Explain the DR process
• Schedule the initial in-home family visit
• Role play the DR Specialist interview of the
  OPWI. Discuss the following
• Allegations
• Verify family address
• Additional information

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DR Specialist Initial Tasks (Contd)

• Divide into pairs
• DR Specialist will complete a Comprehensive
  SACWIS and other database background check.
• Role play DR Specialists contact with the SSF
  Worker in order to coordinate the joint visit
  with the family.
• DR Specialist enter a Contact Note in SACWIS
• Have supervisor review the note

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Initial Joint Visit with the Family

• Divide into quads
• One pair will be the DR Spec. other pair will
  be the family members
• Role play the Initial Joint Visit (First pair)
• DR Spec. takes the lead
• Strive for Participative Engagement
• Discuss/explain Differential Investigations

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Initial Joint Visit with the Family (Contd)

• Remain in quads
• Role play the Initial Joint Visit (First pair
  contd)
• DR Spec. takes the lead
• Strive for Participative Engagement
• Discuss/explain Differential Investigations
• Complete the CERAP
• Secure parents agreement to services

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Initial Joint Visit with the Family

• Remain in quads
• One pair will be the DR Spec. other pair will
  be the family members
• Role play the Initial Joint Visit (Second pair)
• DR Spec. takes the lead
• Strive for Participative Engagement
• Discuss/explain Differential Investigations
• Complete the CERAP
• Attempt to secure the parents agreement to
  services (Note this time parents will reject DR
  services)

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What should the DR Specialist do if the family
refuses to accept the family assessment pathway

• and the level of risk to the children is low?

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What should the DR Specialist do if the family
refuses to accept the family assessment pathway

• and the level of risk to the children is
  moderate to high?

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Pair Assignment

• DR Specialist Complete the Safety Assessment
  Document
• SSF Worker Observe and ask DR Specialist any
  clarifying questions

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Initial Assessment (Prelude to Service
Planning)

• Return to previous quads with SSF Worker assuming
  the lead
• First pair - Review Procedures 300.45(E)(1 and 2)
• Second pair - Read the Initial Family Visit
  Contact Note (dated 5/12/10 345 pm)
• Role play (first pair) engaging the family
  (second pair) in identification of services the
  family believes are needed to strengthen them as
  a unit. Focus on the following
• Issues identified in the Intake Report
• Potential threats to child safety and well-being.

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Initial Assessment (Contd))

• Switch roles first pair is now the family,
  second pair is now SSF Worker DR Spec.
• First pair - Read Initial Family Visit Contact
  Note (dated 5/12/10 345 pm)
• Second pair Review DR policy re information
  collection for Initial Assessment
• Role play (second pair) engaging the family
  (first pair) in collection of data that will be
  used to construct a Genogram and Ecomap for use
  with the family.

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Quad Assignment

• Remain in quads
• Complete a Genogram and an Ecomap for the
  Smith/Kent Family
• List as much information as possible as outlined
  in the DR Policy
• Appoint a spokesperson to explain the findings

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Pair Assignment

• DR Specialist - Complete Contact Notes for the
  previous Initial Assessment activities
• SSF Worker Observe and ask DR Specialist any
  clarifying questions

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Post-initiation Supervisory Conference 1

• Fish-bowl activity
• (DR Spec DR Supervisor)

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Post-initiation Supervisory Conference 2

• Fish-bowl activity (SSF Worker SSF Supervisor)

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Quad AssignmentVoluntary Family Enhanc. Plan

• Return to your previous quads
• Review Procedures 302.388(c)
• Re Initial 45-day services to Intact families
• Read all Case Contact Notes dated 5/13/10 (1000
  AM) to 5/13/10 (200 PM)
• Role play completing the Voluntary Family
  Enhancement Plan based on this new case study
  information

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Voluntary Family Enhancement Plan - Debriefing

• What were the challenges assuming the role of the
  familys advocate and case manager?
• Any examples of extra attention being given to
  certain events as required by Procedures 302.388
  (c)?

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Referring Families Back to the Investigative
Track

• Remain in quads
• Review Case Contact Notes for family referred
  back to investigative track (5/13/10 -1000AM to
  5-19-10 345PM)
• What are the issues precipitating this families
  referral back to the investigative track?

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Case Closure

• Divide into triads
• Read Case Contact Notes (dated 5/14/10 900AM to
  7/21/10 630PM)
• SSF Worker - prepare to recommend case closure to
  your supervisor.
• SSF Supervisor prepare to approve or reject the
  SSF Workers request
• DR Spec/DR Supv prepare to provide feedback
• Role play the SSF Supervision for Case Closure

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Case Closure - Debriefing

• Did you observe examples of
• the worker assuming the role of the familys
  advocate and case manager?
• appropriate service referral and delivery?
• extra attention given to certain events as
  required by Procedures 302.388 (c)?

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Case Management - Summary

• Practice Cycle
• Engagement
• Assessment
• Intervention
• Job readiness concerns or anxieties?