????????????????????????????????(Effective communication)

1
????????????????????????????????(Effective
communication)
??????????..... ???????? ?????
2
????????????????????????????????????????????

• 1. ?????????????------?????????
• ????????? (Perception)
• ????????????????
• (Past Experience)
• ?????????????(Social Support)
• ??????????????????(Individual differences)

3

• 2. ???????????????? (Work Stressor)
  ?????????????
• ?????????????? The National Institute Of
  Occupational Safety and Health
  ????????????????????????????????????????
• ??????????????????? (Excessive Load work)
• ????????????????????????? (Undesirables work
  schedules)????????????????
• ??????????????????????? ??????????????????????????
  (Role stressors, conflict And ambiguity)
  ???????????????????
• ???????????????????????? (Career security)
  ???????????????????????????
• ????????????????????????????????? (Poor
  Interpersonal relationships at work)
  ???????????????????????????????????????????
• ????????????????????????????? (Unpleasant job
  condition)

4

• 3. ??????????????????????????????????????
• ?. ???????????????????????
• ?. ???????
• ?. ??????

5
4. ????????????????????????????????????

• ?????????????????????? ???????????????????????????
  ????? ?????????????????????????????????????????
  ??????????????????????????????????????????????????
  ??????

6
???????????????? (Work Stressor)???

• ???????????????????????? (Career security)
• ????????????????????????????????? (Poor
  Interpersonal relationships at work)
• ????????????????????????????? (Unpleasant job
  condition)

7
??????????? ?????????????

• ?????????????????????? ???????????????????????????
  ????? ?????????????????????????????????????????
  ??????????????????????????????????????????????????
  ??????

8

• ?????????????????????
• ????????????????????????????????????????? (Fact)
  ??????????????
• ????????????????????????????????
  ?????????????????????? ??? ?????????????
  (Receivers) ???????????????? (Sender)

9
????????????????????????????????????????(The
Purpose of Communication in Organization)

• ???????????????????????
• ?????????????????????????????????????
• ????????????????????????????????
• ?????????????????????????????
• ??????????????????????

10
?????????????????????? Communication Process
???????????????????????????????????
???????????????? ?????????????????????????????????
?????????????????????
??????? (Message)
?????????????? (Feedback)
????? (Noise)/???????(Barriers)
11
?????????????????????????????(The Component of
Communication)

• ????????????? (Sender)
• ????????????? (Receiver)
• ??????? (Message)
• ???? (Media)
• ??????? (Chanel)

12
??????????????????????(The Communication Process)

• ?????????? (Source)
• ?????????? (Encoding)
• ????????????????????? (Transmission)
• ?????????? (Decoding)
• ????????????? (Receiver)
• ?????????????? (Feedback)
• ????????? (Noise)

13
??????????????????????????(Function of
Communication)

• ????????? (Control)
• ???????? (Motivation)
• ????????????? (Emotion)
• ??????????????????? (Information)

14
??????????????????????????????? (Communication
Direction and Flows)
15
??????????????????????????????????????????
(Effective Efficient Communication)

• ??????????????????????????????? (Effective
  Communication)
• ????????????????????????????????????????
  ?????????????????????????????
• ?????????????????????????????????? (Efficient
  Communication)
• ????????????????????????????????
  ???? ?????? E-mail ???????????????????????????????
  ??????????????? ??????????????????????????????????
  ??????????????????????????

16
????????????????????????????????(Nonverbal
Communication)

• ??????????????????????? (Kinesics)
• ???????????? ?????? ?????
  ???????????????
• ????????????????????? (Proxemics)
• ?????????????????????????????????
  ???????? ??????????????????????????
  ??????????????????????????????????????
  ??????????????????????????????????????????????????
  ????????? ????????????????????
• ????????????????? (Paralanguage)
• ????????????????????????????????
  ???????????????

17
???????????(Active Listening)
?????????????????????????????????
???????????????????? ?????????????????????????????
????????????????????????????? ?

• ????????? - ?????????????????????????????????????
  ??????????????
• ????????????? - ????????????????????????????????
  ?????????
• ????????????????? ????????????????
  ??????????? ??????????????????????????????????
• ??????????????? - ??????????????????????????????
  ?????????
• ??????? - ????????????????????????????????????
  ??????????????

18
???????????????????? (Communication Barriers)

• ????????????????? (Physical Distractions)
• ?????????????????????????????????
  ??????????????????????????????????????????????????
  ??????????????????????? ??????????????????????????
  ???
• ?????????????????????? (Semantic Problems)
• ???????????????????????????????
  ?????????????????????????? ??????? ????????-
  ????????????? ????????????????????????????????????
  ???????? ???????????????????????????
  ??????????????????????????????????????????????????
  ??

19
????????????????????(Communication Barriers)

• ???????????????????? (Mix Messages)
• ???????????????????? (Absence of Feedback)
• ????????????????????????????????? (One-Way
  Communication)
• ??????????????????????????????
  ? (Two-Way Communication)
• ??????????????? (Status Effect)
• ????????????????????????????????????????
  ???????????

20
?????????????????????????????(Issue in
Organizational Communication)

• ?????????????????????????????????? (Electronic
  Communication)
• - ?????
• - ??????????????????????????
• - ??????????????????????????????????????
  
• - ??????????????????????????????????????
  ???????????
• - ??????????????????????????????????????
  ??????
• - ??????????????????????????????????????
  ????????????????
• - ???????
• - ??????????????????????????? ???????
  ) Smile ( Frown ( Crying
• - ???????????????

21
?????????????????????????????(Issue in
Organizational Communication)

• ???????????????????????????????? (Communication
  and Social Context)
• - ???????????????????????????????????????
  
• ????????????????????????????????????
  ??????????????????????????????????????????????????
  ?????????????????
• - ????????????????????????????????
  ????????????????????????????????
• - ??????????????????????

22
????????????????????????????????????? ???????????

• (1)   ?????????????????? ???? ?????????????????
• (2)   ???????????? ???????????????? ??????????
• (3)   ??????????????? ???? ???
•  

23

• ??????????????????????????????????????????????????
  ???????????????????????????
•          1. ??????????????????????????????
•          2. ???????????????????????????????
  ??
• 3   ?????????????????????????????
• 4   ????????????????????????????? ????
  ?????? ?????????
• 5. ???????????????????????????
•  

24
?????????????????????????(Type of Communication)
1. ??????????????????????????????? (The Use)
?????????? ??????? 2. ????????????????????????????
??????????????? (Direction) ?????????
???????????????????? 3. ?????????????????????????
????????????????????? (Channel)
-????????????????? ??????????????????? 2 ???
25
????????????????????????? ???

• ??????????????????????????????????????????????????
  ?(Method)
• E-mail, Fax, Telephone, Verbal, Nonverbal
• ?????????????????????????????????????????????????
  ???(Participant)
• Interpersonal, Inter group, Public
  organization
• communication

26
??????????????????????????????? (The Use)
????????????????????????????? (Formal
Communication)???????????? ?????????????? ????????
???????????????????????? (Informal Communication)
??? ???????????????? ??????????
27
???????????????????????????????????????????
(Direction)

• ??????????????????????????? (Downward
  Communication)
• ????????????????????????????????????????????
  (Upward Communication)
• ????????????????????????? (Horizontal
  Communication)
• ?????????????????????????????(Diagonal
  Communication)

28
???????????????????????(Channel)

• ????????????????????????
• (One-way Communication)
• ??????????????????????
• (Two-way Communication)

29
??????????????????????????????(Method)

• ????????????????????????????
• (Verbal Communication)
• ???????????????????????????????????????
  ??????????
• (Non-Verbal Communication, Body Language

30
????????????????????(Nonverbal Communication)

• ???????????????????
• ???????????????????
• ???????????
• ????????????????????????
• ?????????????????
• ???????????????????

31
???????????????????????????????????????????
(Participant)

• ????????????????????????????
• (Interpersonal Communication)
• ????????????????????????
• (Inter group Communication)
• ????????????????????????????????????
• (Public and Organization Communication)

32
??????????????????????????(Barriers to
communication)

• ???????????? ( Personal factor)
• ??????????????????????? (Perceptional and
  Attritional Biases)
• ?????????????????????????????????? (Interpersonal
  Relationships)

33
??????????????????????????(Barriers to
communication) ???

• ????????????????????????? (Organization
  Structure)
• ?????????????????????????????????

34
??????????????????????????(Barriers to
communication) ???

• ????????????????????????? (Environment factor)
• ????????????????? (Physical Distance)
• ?????????????????????? (Cultural Differences)

35
??????????????????????????????????????????

• ??????????????????????????????????????????????????
  ?? (The CEO must committed to the importance of
  communication)
• 2.?????????????????????????????????????????????
  (Managers match actions and words)
• 3.????????????????????????????????? (Commitment
  to two way communication)
• 4.???????????????????????????? (Emphasis on
  face-to-face communication)

36
?????????????????????????????????????????? (???)

• 5. ???????????????????????????????????????????????
  ???????? (Shared responsibility for employee
  communications)
• 6.????????????????????????????? (Dealing with bad
  news)
• 7. ????????????????????????????????????????? (The
  message is shaped for its intended audience)

37
?????????????????????????????????????????? (???)

• 8. ???????????????????????????????????????????????
  ? (Treat communication as an ongoing process) ??
  5 ?????? ??????
• 1. ?????????????????????????????????????????
  ???????????????????????? (Managers convey the
  rationale underlying decisions)
• 2 ????????????????????????????? (Timeliness is
  vital)
• 3 ?????????????????????????????? (Communicate
  continually)
• 4 ???????????????????????????????? (Link the big
  picture with the little picture)
• 5 ??????????????????????????????????????? (Don t
  dictate the way people should feel about the news

38
????????????????????????????????????

• ??????????????????????????????????????????????????
  ???????????????????????????
• ??????????????????????????????????????????????????
  ?? ??? ???????? ??????????????????????????????????
  ? ????????????????????????????????

39
????????????????????????????????????????
(Barriers to effective communication)

• 1. ?????????????? (Filtering) ????????????????????
  ??????????????????????????????????????????????????
  ??????
• ?????????????????????????????????????????????
• 2. ???????????????????? (Selective perception)
  ??????????????????????????????????????????????????
  ????
• ???????????????? ????????????????
  ??????????????????

40
????????????????????????????????????????
(Barriers to effective communication)

• 3. ?????? (Emotions) ?????????????????????????????
  ?? ???????????????????????????????????????????????
  ??????????????????????????????????????????????
• 4. ???? (Language) ???????????????????????????????
  ?????????????????????????? ???????????????????????
  ????????????????????????????????