ContactPoint

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ContactPoint

• Bringing ContactPoint to you, your staff and
  children across Bedfordshire
• Tracee CosseyContactPoint Communications Officer

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Objectives

• Understand key issues in relation to information
  sharing
• Understand the legal framework
• Understand the consent to share principle
• Be aware of ContactPoint and how it will support
  practice

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What is ContactPoint?

• The quick way to find out who else is working
  with the same child or young person, making it
  easier to deliver more coordinated support and
  improve outcomes for children.
• It will be available to authorised staff who need
  it to do their jobs.
• It will store basic demographic information about
  all children resident in England no case
  information will be stored.
• It will be a national system to enable a more
  complete record for a child who accesses services
  in more than one local area.

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The Mission Statement

• To deliver a solution to facilitate
  communication between practitioners from
  different services and agencies which will enable
  them to share information appropriately and
  securely for the benefit of children, young
  people and their families.

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The Legal Framework

• Duties placed by Children Act 2004
• A Director of Childrens Services and a lead
  council member for children, to ensure clear
  accountability politically.
• Duties to co-operate to improve the well-being of
  and to put in place arrangements to safeguard and
  promote welfare of children.
• Set up of Local Safeguarding Children Boards and
  a duty for key partners to take part.
• A database ContactPoint - containing basic
  details about children and young people.
• Data Protection and Human Rights Acts

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Partnership Organisations

• BCC Social Care
• BCC Education
• Bedfordshire PCT
• BLPT CAMHS
• Bedford Hospital
• Connexions
• Housing
• Bedfordshire Youth Offending Service

• Bedford Pilgrim Housing Association
• Bedford College
• Dunstable College
• Bedfordshire Constabulary
• Bedfordshire Youth Service
• Early Years Childrens Centres
• Independent Schools
• Voluntary Sector

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ContactPoint Project Overview

• All BCC ContactPoint Milestones achieved to date
• Integration User Acceptance testing of National
  System through to December then roll out to
  Early Adopter LAs
• Key activities in BCC Data Supply Agreements,
  Provision of Data for QA by Partners
• Planning Organisation Accreditation of BCC and
  Partners
• Identifying roles in BCC and partners where eCRB
  will now be required
• Deployment Summer 2009 first live users in
  Bedfordshire in 8 weeks later

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How will ContactPoint be accessed?

• There are three ways in which ContactPoint will
  be accessed
• Integrated Case Management System
• Authorised users will be able to access it
  through their existing case management system
  (CMS) if the system supplier has been engaged by
  the DCFS to create an interface between the
  current CMS and ContactPoint
• Web Access - there will be access via a secure
  internet link and
• Mediated Access
• Via another authorised user. Practitioner
  contacts another authorised user to mediate on
  their behalf (if, for example, the authorised
  user is out in the field). It is up to each
  individual organisation to determine which
  member/s of staff will be nominated users of the
  system.

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Sharing information

• Where a sensitive service is involved, a childs
  record will not show unless they or their parents
  have given consent. (The age of comprehension is
  deemed at 12 years).
• Agencies working with each other will need to use
  their professional judgement when sharing
  information about what they share.
• There will be Information Service Protocols
  signed off by each agency as part of their
  agreement to use ContactPoint.

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Sharing information as part of preventative
services
Increased emphasis on integrated working across
childrens services to better identify and meet
needs

• Effective partnership working and information
  sharing between universal services and targeted
  and specialist services
• Active processes for identifying children and
  young people at risk of poor outcomes (using the
  CAF where appropriate), and passing information
  to those delivering targeted support

Success depends upon

• Practitioners must
• Openly and honestly explain information sharing
• Seek consent

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ContactPoint Benefits
Children, young people and families
Managers
7. Better identification of children not
receiving universal services
1. More effective service delivery and
intervention
8. Better management information planning
service delivery
2. More timely response to needs
9. Increased Team effectiveness
3. Reduced number of repeat assessments and
referrals
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Information held
INDICATORS
BASIC DEMOGRAPHICS
UNIVERSAL SERVICES
ADDITIONAL INVOLVEMENT examples
CAF Indicator
General Practice Contact Details
Youth Worker Contact Details
Childs Name
Education/School Contact Details
Social Worker Contact Details
Lead Professional Contact Details
Gender
Unique Identifier
SENCO Contact Details
Date of Birth
Address
Parent(s)/Carer(s) Contact Details
ContactPoint will not hold case data or
assessment information
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Fair Processing Notice

• This is the notification to all children in
  Bedfordshire and their parents which explains
  what information about them will be held in the
  ContactPoint directory and the purposes it will
  be used for.  This is a statutory requirement.
• Each household in Bedfordshire will receive a
  copy of the notification
• Children deemed to be at age of comprehension
  will each receive a copy of their own
  notification. 
• Parents with children below an age of
  comprehension or with learning difficulties will
  receive a copy.

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Who will have access?

• Authorised practitioners in childrens services
• Role based access controls
• Security checked - including enhanced Criminal
  Records Bureau (CRB) clearance.
• Training will include
• safe and secure use of Contactpoint
• Data Protection Act and Human Rights Act
• Audit trail what has been viewed, when by
  whom. Usage reports are also generated by the
  system

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After ContactPoint has been used

• What will a professional do after they have
  looked at ContactPoint?
• ContactPoint will show the contact details of
  professionals working with the same child.
• They may decide they want to contact and talk to
  each other to make sure that child is getting all
  the support they need.
• There are rules for all people who work with
  children and young people about talking to other
  professionals. EVERYONE who works with
  children and young people must follow these rules
  

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The Big Picture
National
DWP
D A T A S U P P L Y
NHS
DCFS
ONS
other
other
Please note data suppliers have not been
confirmed
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Record structure
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How secure will ContactPoint be?

• ContactPoint can only be used by people who need
  it to do their job.
• Before they can use it, each worker will have to
  pass strict security checks and must have
  training.
• Each user must have their own user name,
  password, PIN and a security token (this is
  higher security than in most banks today).
• Security experts will keep testing ContactPoint
  to make sure only the right people can get into
  it.

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Security (contd)

• Workers will have to give a reason before they
  can look at a childs record on ContactPoint.
• A record will be kept every time a worker looks
  at ContactPoint. This record will be looked at
  regularly to make sure ContactPoint is being used
  in the right way.
• If someone tries to use ContactPoint for the
  wrong reasons they could face a big fine or even
  prison.

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Viewing ContactPoint
Via Case Management Systems (CMS) SWIFT, Tribal,
QES YOIS etc.
ContactPoint
Authorised practitioner views ContactPoint
directly ideally via their Client Management
System
Practitioner is working with a child or young
person
Management Information
Mediated access authorised ContactPoint user
accesses ContactPoint through another authorised
user
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Help for Organisations

• The ContactPoint system will have lots of help
  for organisations.
• The initial training programme will be securely
  delivered before using the directory.
• There are 28 Organisational Accreditation
  conditions to supply data or use ContactPoint an
  organisation must meet many of the key conditions
  in certain cases all of them.
• For further information about ContactPoint and on
  policies in place to protect ContactPoint and
  users of ContactPoint please email the
  Bedfordshire ContactPoint team at
  contactpoint_at_bedscc.gov.uk or you can find out
  information at www.everychildmatters.gov.uk/contac
  tpoint

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ContactPoint

• Close

For further information www.ecm.gov.uk/contactpoi
nt Email contactpoint_at_bedscc.gov.uk