INTERPERSONAL COMMUNICATION

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INTERPERSONAL COMMUNICATION CHAPTER 7 Listening
More than Meets the Ear
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ELEMENTS IN THE LISTENING PROCESS

• Hearing
• Attending
• Understanding
• Responding
• Remembering

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pseudolistening filling in the gaps defensive
listening stage hogging insulated
listening insensitive listening ambushing selecti
ve listening

• John couldnt wait for Sue to make a mistake so
  that he could jump on her for it.
• Andi often appears to be paying attention in
  class even though her mind is miles away.
• Sue seems to take everything anyone says as an
  attack.
• Dale never gives anyone else a chance to speak.
• Although Cynthia has been told at least three
  times that her boyfriend is cheating on her, she
  never seems to register the message.
• Joe was able to tune out the conversation in the
  other room while he was studying until he
  suddenly heard his own name come up.

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POOR LISTENING HABITS

• Pseudolistening
• Stage hogs
• Selective listeners
• Insulated listening
• Defensive listening
• Ambushing
• Insensitive listening

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WHY WE DONT LISTEN BETTER

• Message overload
• Preoccupation
• Rapid thought
• Effort
• External noise
• Faulty assumptions
• Lack of apparent advantages
• Lack of training
• Hearing problems
• Media Influences

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MEETING THE CHALLENGE OF LISTENING BETTER

• Talk less
• Get rid of distractions
• Dont judge prematurely
• Look for key ideas

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questioning paraphrasing empathizing
supporting analyzing advising evaluating

• Youre really facing a tough decision. Just
  remember that Im your friend, and Im behind you
  100 no matter what you decide.
• I think youre probably just jealous because
  your dad let your sister have the car.
• And then what happened? Did Jack have anything
  else to add?
• Well, that sounds like a pretty dumb move.
  Apparently you didnt think things through very
  well before you made the decision.
• I can understand how you must feel. I remember
  that I felt really alone when my grandmother
  died.
• So what youre saying is that you dont know
  whether to report the theft to your boss or not
  and this is making you feel stressed out.
• If I were you, Id try talking to her. Just
  find a good moment and lay out the entire
  situation.

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TYPES OF LISTENING RESPONSES

• Prompting / Silent listening
• Questioning
• Paraphrasing
• Supporting / Empathizing
• Analyzing
• Advising
• Judging / Evaluating