EndNote

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EndNote

Actively collaborating to support Researchers
Genevieve Dalton Head of TL IT
Services University College Dublin, Belfield,
Dublin 4, Ireland Genevieve.Dalton_at_ucd.ie
Lorna Dodd Liaison Librarian University College
Dublin, Belfield, Dublin 4, Ireland Lorna.dodd_at_ucd
.ie
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Background

• March 2006
• UCD Library launched a pilot training programme
  in the use of EndNote
• School of Psychology
• School of Nursing, Midwifery Health Systems

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What is EndNote?

• Software application users to manages
  bibliographic references.
• References can be entered manually or downloaded.
  
• Contains cite while you write feature allowing
  users to automatically insert citations and build
  their bibliography

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Why the Library EndNote?

• Bibliographic management tool
• Ability to manipulate and use information for a
  purpose is part of Information Literacy.
• Used in conjunction with Library Resources
  online databases.
• EndNotes attractiveness to academics provides
  opportunity to raise the Librarys profile
• Demonstrate teaching skills to academics (rather
  than students).
• Librarys role to support research within UCD

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Aims of the Pilot

• To deliver beginners session in order to meet the
  research needs of UCD staff students
• To obtain feedback from participants in order to
  adjust/improve the workshop
• To create a support service for users of EndNote
• To review the process and propose recommendations
  for the future to Library senior management

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Objectives of training sessions

• Know what EndNote is
• Understand the capabilities/limitations of
  EndNote
• Be able to create and manage EndNote libraries
• Manipulate data within EndNote
• Insert images and objects into references or as
  individual records within EndNote
• Download references from online databases and
  catalogues and import them into EndNote
• Use EndNote to insert citations and images into
  Word documents
• Use EndNote to create bibliographies in Word
  documents

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Challenges of the training sessions

• EndNote was only available via UCD network
• Users had to be logged into a valid UCD account
• A the time UCD licence allowed only 20
  simultaneous users
• Version of EndNote v8 unreliable
• Reflected negatively on teaching compromised
  learning outcomes
• Initial supply did not meet demand from pilot
  Schools

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Challenges of the training sessions
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Recommendations from the Pilot

• 1. Feedback
• Reduce to 1 hour session
• Offer follow on support via email
• 2. Extending Expertise
• To meet demand a range of staff needed to become
  proficient in use of EndNote
• Training the Trainers support staff

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Recommendations from the Pilot

• 3. Future delivery of training
• Lunchtime Sessions, Booking Classes Online,
  Development of WebPages, Developing an Online
  tutorial, Training Sessions in Schools, Advanced
  Training Sessions
• 4. Further collaboration between IT Services and
  Library
• Ensure upgrade to new versions
• Increase number of simultaneous users
• Explore off-campus access

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After the Pilot

• Develop WebPages FAQ section
• Write new training manual
• Appoint and train EndNote co-ordinator
• Run generic beginners and advanced lunchtime
  sessions (1pm-2pm)
• Some Liaison Librarians deliver subject specific
  sessions
• Developing new clinic for research clusters

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After the Pilot

• Most products the Library offers training for is
  purchased and managed by the Library
• EndNote is purchased and managed centrally by IT
  Services
• Opportunity for the Library IT team to work
  closely with IT Services
• Tease out support arrangements.
• Academics using EndNote more widely for research
• Now a demand for EndNote training at postgraduate
  and undergraduate levels.
• This increase in users led to increasing demand
  for off campus access.

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Application Access

• Background
• Increased demand for Endnote
• Academic staff survey 2007 Easier Application
  Access 2nd most important survey
• ECAR Student survey 2007 70 of students have
  laptops
• Student mobility 13,500 unique wireless devices
  per month on UCD network

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Application Access

• Easier Application access
• Site license for Endnote for staff and students
  on UCD owner devices on UCD network
• Licensed for latest version V10
• Accessible from
• 1400 lab PCs via NAL
• Connect Portal as a download for staff on campus
• Laptops through Portal using Citrix for both
  staff and students on and off campus

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Application Access

• Application Delivery Pilot
• Application delivery to mobile devices for both
  staff and students - for access outside of
  classroom
• Support Windows and non-windows clients
• Browser based SSO access through Portal
• Application Packaging Softgrid
• Application Delivery/Streaming - Citrix
• Pilot applications Endnote, Autocad, Matlab,
  ArcGIS and SPSS
• Pilot group of 10 staff and 400 students

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Application Access

• Application Delivery Live next steps
• Make available to full staff and student
  population for access outside the class
• Introduce new applications to service on a phased
  basis eventually making full application suite
  available
• Pilot in Labs running Softgrid sequences locally
  and transition from NAL to this solution if
  successful
• Pilot on Staff and Student windows devices
  running Softgrid sequences locally (Sofgrid v4.5
  support non AD devices)

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• In conclusion The opportunity for
  collaboration has led to success