petGRO

1
petGRO

• Sales and Operations
• Roles and Responsibilities

2
Who Are We?

• Sales Operations
• Shayna Miller
• Wan An
• Wayne Lau
• Shahrezad Chawla
• Ryan Henry

3
Employee Distribution

• 72 knowledge workers
• Director of sales
• Administration manager
• Accounts Liaisons Coordinator
• Regional Sales Managers
• Account Liaisons
• Sales Representatives
• Administrative support
• Work together to create a successful Sales
  Operations team

4
What Do We Do?

• Sales Operations role is to sell petGRO products
  to wholesalers and retailers
• nutriVAL
• PROTECT
• perFORM,
• petGRO accessories line
• Sales Operations team works on commission

5
Sales Channels

• Tier-1 retailers such as Loblaws, Loeb, and
  Sobeys
• Tier-2 retailers such as the 7-11, Quickie, and
  Macs
• Sales to petGRO employees
• Provide petGRO products for animal shelters
• miscellaneous sales.
• 4 divisions of sales are Western, Eastern,
  Northern, and Central Canada

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 What are our Responsibilities?

• Sales Operations sets the selling prices of
  petGRO products
• open line of communication between petGRO and
  their clients to ensure customer satisfaction
• Ensure that all contracts with our clients are
  followed through with
• Managing and maintaining existing clients
• Establishing new clients

7
Systems Used

• Proprietary sales tracking system
• Manual filing system
• Excel
• Access

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Thank You all for your time. We hope that now you
have a better understanding of the roles and
responsibilities of the Operation Sales area.